Multichannel Access: Software for a Better Customer Experience
It is no secret that today's consumer has high expectations when it comes to how and when they can contact a business. In fact, one of the reasons clinic management software has become so popular with acupuncture practitioners is they allows customers to book appointments and make payments online day or night.
The Benefits of Going Paperless
The benefits of going paperless in your practice are profound. If you haven't done it yet, here's why you should.
That's a Wrap: Compression Bands for Contemporary DCs
Over the past decade, compression bands have been increasingly utilized in trainer and manual therapy offices. I was first introduced to the compression band by Kelley Starrett, author of Becoming a Supple Leopard, and have since been using it as a teaching tool.
Possession: Blocks to Healing
Before we can approach treatment of a patient's primary elemental imbalance (AKA "Causative Factor" or "CF"), a number of specific energetic blocks must be considered and, if present, removed in order for treatment to be effective. I cannot emphasize this enough.
Time-Saving Tips for Your Practice & Life
Of all the finite resources we possess, perhaps the most valuable one is time. There never seems to be enough time to accomplish everything that must be done, and all too often we sacrifice things in our personal life to meet the demands of our practice.
An Update From the Acupuncture Now Foundation
Since launching the Acupuncture Now Foundation (ANF), our volunteer leadership has continued to work to achieve our vision of "Creating a World Where the Benefits of Acupuncture are Known and Available to All.
Vaccine Injury? The Autism Debate (Part 2)
As suggested in my first article on this topic [August 2018],1 my impression is that the vaccine authoritarians and radicals have not helped to mold a proper social / political environment for addressing the issue of vaccine injury.
The international standardization conference was held this year in Shanghai, China (June) - this was the ninth plenary session. Meetings for technical committees, or working groups also took place at the conference.
Easy, Inexpensive Tools for a Successful Practice (I Promise)
Successful practitioners are the ones who know how to run a business, first and foremost. I became a licensed acupuncturist in 2006. After having worked in chiropractor's offices for nine years, I opened my own office in 2015: four treatment rooms, a back office and a waiting room.
Depression & The Secondary Vessels
As an acupuncturist I see many people suffering from depression. I often think depression is the major imbalance of our culture. I have a patient I've been working with for several years. Her major challenge is chronic stubborn depression.
Bringing Acupuncture to Ohio
The jolt of seeing a woman conscious and talking during surgery left a lasting impression in 1971 when acupuncture was on the national news.
A Historic First for Chiropractic Assistants
The New Jersey State Board of Chiropractic Examiners will begin issuing licenses as early as Nov. 1, 2018 to chiropractic assistants who have undergone a 500-hour training course and passed a competency exam.
Your First Impression Always Deserves a Second Chance
Doctor, have you ever had a patient you just couldn't "warm up to"? You know, the kind of patient who "irks" you, who has a hidden agenda to get something you haven't anticipated, perhaps causing you to want to hide in a closet when they come in for treatment.
Food for Thought: An Examination of Diet & Digestion
Even an acute poison can become an excellent drug if it is properly administered. On the other hand even a drug, if not properly administered, becomes an acute poison. — Charaka Samhita
Chiropractic Management of Patellofemoral Arthralgia
Patient reports with pain in the front part of her right knee, especially during and after her weekly Zumba class. She states there has been no injury of which she is aware. No outward sign of injury is observed.
X-Ray: To Be or Not to Be - That Is the Question
For the past year, I have been asked by many practicing chiropractors, college presidents, faculty and others what my opinion is on the "Choosing Wisely" guidelines the American Chiropractic Association (ACA) recently adopted for its members.
The Origin of Blood
The Roman doctor, Galen, (2nd century AD) did pivotal work to prove that blood, which he thought was produced by the liver, and the cardio vascular system existed. He conceived that the arteries and veins were two separate networks.
Travel-to-Treat Coverage Finally Becoming a Reality?
Long-awaited legislation poised to hit the president's desk extends liability insurance coverage from one state to another for DCs and other state-licensed health care professionals who care for athletes / athletic teams that cross state lines.
Working for Someone Else: Know the Rules of the Game
Many of us decide to become acupuncturists because we are healers at heart and want to focus on treating patients, not because we want to own and operate a business. So we work for someone else, which can have great advantages, especially as a new graduate.
The Importance of the Scapulohumeral Rhythm
The shoulder has the greatest range of motion of any joint in the body. What is often overlooked in shoulder mechanics is that motion in the shoulder is not purely at the glenohumeral joint.
Lead Patients to the Fountain (and Foundation) of Youth
We're all seeking the fountain of youth and marketers are capitalizing on it. (Global demand for anti-aging products, treatments and services was valued at 140.3 billion in 2015, according to Zion Market Research.)
It's Time to Reward Yourself
An interesting study recently published in the Journal of the American Heart Association (JAHA) confirms what we all learned when we were children – and serves as food for thought as to how you can improve your practice and your personal life.
The Science Behind the Efficacy of Cosmetic Acupuncture
The beauty industry continues to boom and grow constantly, from topical creams, lotions and potions all the way to cutting edge cosmetic surgeries.
Support Patients With Multi-Channel Customer Service
It's no secret that today's consumers have high expectations when it comes to how and when they can contact a business. In fact, one of the reasons clinic management software has become so popular is that they allow patients to book appointments and make payments online day or night.
UHC Up to Its Old Tricks With Latest Headache Policy
A decade ago, UnitedHealthcare announced changes to its chiropractic services policy that declared manipulative therapy for headache unproven and ineligible for reimbursement.
Neck Pain: Activation Exercises
In observing patients and studying rehab, I have learned that tight muscles are weak muscles and that stretching is sometimes less effective than muscular activation. There is a delicate balance between joints that move too little and joints that are hypermobile.
More Access to Chiropractic Instead of Opioids: H.R. 5722
With the opioid epidemic both an ongoing public health crisis and a hot topic extending well beyond the health care industry, Congress continues stepping up to the plate.
A New NCCIH Director ... One That Backs Acupuncture
The third time is a charm—the National Center for Complementary and Integrative Health (NCCIH), a division of the National Institutes of Health (NIH), announced it's newest director, Dr. Helene Langevin.
January, 2008, Vol. 08, Issue 01
The Power of the List
By David Kent, LMT, NCTMB
It's that time of year again when we are making our New Year's resolutions, so I thought it would be helpful to share some simple, straightforward and extremely powerful strategies that help me achieve my goals. If, while reading this article, you start thinking, "I know this stuff" or "I've heard this all before," take a moment to ask yourself if you truly are applying these concepts to your daily life. Setting goals and working to achieve them helps build confidence and a positive self-image. It also helps you live life to the fullest.
When I identify a goal I would like to achieve, I ask myself very specific questions to get clear about the actions necessary to attain my desired outcome. The quality of the questions we ask ourselves ultimately determines the quality of the answer our brain delivers. This answer is what drives our behavior. Therefore, it's important you ask yourself strong, good quality questions that will help reveal positive outcomes. Stay clear of poor-quality questions that are doomed to elicit negative answers.
Examples of poor-quality questions might be: "Why does this always happen to me?" or "Why do I always do stupid things?" When you are in this negative mindset, your brain is likely to respond with equally negative answers, such as "Because you're stupid," "You're undereducated" or "You lack hands-on or business experience." These types of questions and answers only serve to reinforce negative attitudes, which won't get you closer to any of your goals.
A good quality question is clear, specific and focused, as well as empowering, honest and objective. For example: "What resources are currently available that will allow me to grow my practice; analyze and communicate my findings; deliver the highest quality, hands-on care and educate my clients about the importance of getting regular massage?"
For our questions and answers to be effective, we must clearly identify our goals and then list the tasks that are necessary to complete these goals. Next, we must organize these tasks into a plan of action. Finally, we must occasionally reassess and review our plan to determine if we are on the right track. This is my "Power List," which consists of actions and goal-oriented questions. Whenever I want to achieve a new goal, I turn to my Power List:
What do I want and why do I want it? What is the ultimate goal or outcome? Close your eyes and see, feel, taste, smell, hear and say it.
When must this be completed? What is the deadline? Writing project goals and target dates on your calendar helps in planning a strategy.
Who has the experience, resources and track record for me to model? Find a mentor. Invest in your education and client-education resources.
What are the individual actions necessary to achieve the goal? Write it down as you break it down. List every step necessary to achieve this task.
What can I do now to move this goal toward completion? Take immediate action. Daily progress builds momentum.
How can this be a fun and enjoyable process? Making the experience a pleasurable one improves productivity.
Support, Balance and Nurture It
Am I eating healthy, sleeping and exercising to properly support myself? You will need the energy and a clear mind to take action. Get massage regularly!
Am I on course to achieve the target? How can I improve the process? Review your goals and the results of your action plan frequently.
Start with the first steps on the Power List and ask yourself what you want out of your life and your practice. Some of your goals may include producing better results with your clients; integrating more clinical work into the spa portion of your practice; assessing and educating your clients with simple visual aids so they commit to a series of treatments; or establishing new referral sources while maintaining current ones.
Now ask yourself why you want to achieve these goals. What would achieving these goals provide and fulfill in your life? Your reasons may range from growing your practice to giving you more knowledge, experience, skills and confidence to produce better results to planning quality time with loved ones, family and friends. The key here is to make sure your targeted questions elicit focused answers.
As you work your way down the list, you eventually will need to determine what it will take to achieve your goals. Perhaps it will require you to take a uniquely special seminar or buy a program that heightens your level of knowledge and skill set. Maybe it will require you to implement specific office management systems through the use of professional forms.
Keep in mind that one of the most important tasks on the Power List is to write down your goals and your plan of action. Writing things down frees your mind by allowing you to empty your thoughts on paper so that you can stop the constant loop from running in your head. Additionally, maintaining lists keeps you focused on the task at hand.
In closing, I'd like to reference one of my favorite motivational speakers, Tony Robbins. In his seminars, Robbins talks about the danger of focusing on the past or what is called the "Looking Behind" or "Rearview Mirror" Syndrome. It is impossible to move forward when our attention is focused on our failures, poor decisions or other negative experiences in our lives.
Remember: We learn something from every experience. It's the perception or belief that we have about the experience and the actions we take that ultimately determine the final outcome. Instead of focusing on the negative, ask yourself what you learned from the situation. Generally, our past failures often are simply the result of using the wrong strategy or taking the wrong actions. Dwelling on the past by playing old negative tapes in your head will cause you to think, hear, say and feel in a negative way. And it will be those negative feelings and emotions that drive your actions.
So do you think now would be a good time to start making your Power List? Get started immediately! Cut out this article and put it in a place where you will see it every day. Share these ideas with your family, friends and colleagues. Build a team and find a mentor. Don't put off your dreams and goals any longer. Your life is waiting!
Please let me know about your positive changes and any new ideas you used to achieve them. Drop me a line at or visit www.kenthealth.com for more ideas.
Click here for previous articles by David Kent, LMT, NCTMB.
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