resourcesABOUT MT AUTHOR GUIDELINES CLASSIFIEDS EDITORIAL CALENDAR MEDIA GUIDE MASSAGE MART SCHOOLS & EDUCATION FEEDBACK
The Art of Listening
One of the most important clinical concepts for me was voiced by the legendary physician William Osler. "Listen to your patient, he/she is telling you the diagnosis." After treating literally thousands of patients, it can become almost second nature to quickly discover clues which reveal the underlying diagnosis.
The Value of Melatonin in Breast Cancer Prevention and Adjunctive Treatment
Although melatonin (MLT) is best known for its sleep-aid properties and as a natural remedy to prevent jet lag, extensive experimental studies suggest it possesses anticancer activity through several biological mechanisms.
Specialized Pro-Resolving Mediators: 21st Century Inflammation Fighters
Specialized pro-resolving mediators, or SPMs, are a portion of the omega-3 fatty-acid spectrum that have been shown to have a powerful effect on reducing inflammation.
Day in the Life of an Advanced-Practice DC
Can you tell us a little about your background in the profession? Why did you want to become a DC? I studied at Boston University from 1968-1972 as a pre-med student majoring in biology.
The Rest of the Patient Story
I've written previously about allowing a patient to tell you their story – about taking the time to listen and engage all the aspects of their case history, the injury in question, and the related issues.
Health and Wellness Partnership
Yo San University of Traditional Chinese Medicine and The Wellness Center at the LAC + USC Historic General Hospital recently joined forces to extend care to the residents of Boyle Heights area of Los Angeles.
News in Brief
Northwestern Student Honored for Addressing Concussions Head-On; Northwestern Announces New CFO; Life U. to Provide Unique Opportunity.
F4CP Launches New Social Media Campaign
The Foundation for Chiropractic Progress has launched a new service to help member doctors: a social media campaign called "Accelerator."
Transparency is Key at ASA First Annual Meeting
On March 4th and 5th the American Society of Acupuncturists (ASA) held a successful first annual meeting in Albuquerque, New Mexico.
Constructing Our Reality: The Primary Channels and Perception, Part 1
My favorite topic of discussion within Chinese medicine is the acupuncture channel systems. First of all, each of us have them. They are part of our bodies; not something external to us. To learn about the acupuncture channels is to learn about ourselves.
Let's Streamline Your Front Desk
Your front office can be your greatest source of efficiency or a constant bottleneck. Increasing the productivity of this area without sacrificing the quality of patient interaction can be a little tricky.
Asking Patients the Right Questions
When was the last time you asked a patient a question? Maybe 30 seconds ago? But, are you asking the right questions to elicit valuable and useful information? As a healthcare provider, you've likely spent hundreds of hours learning to ask the right questions to gather critical health information from your patients.
Misconceptions & Opportunities With Medicare
As I speak around the country on how to properly document Medicare patient encounters, I get questions regarding opting out of Medicare. There are many misconceptions about opting out of Medicare, including just what it means to opt out.
An Interview with Amanda Shayle
JW: Can you share with us some of your history and how you became an acupuncturist? What did you do prior to becoming an acupuncturist? Where did you go to school?
How Many of Your Patients Have Sarcopenia?
Figure 1 demonstrates the typical appearance of sarcopenia in the paravertebral muscles. Have you considered evaluating your patients for this problem? Sarcopenia is the progressive loss of skeletal muscle mass and function that affects the older population.
NCCAOM Launches New Membership Organization
The National Certification Commission for Acupuncture and Oriental Medicine (NCCAOM) recently launched a new national membership organization, the NCCAOM Academy of Diplomates.
Designing a Fitness Plan (Part 4): Blending Pain Relief With Healthy Aging
Pain relief is still the No. 1 reason patients come to my office. However, most of my patients have other goals as well, such as: "I want to lose 10 to 20 pounds"; "I feel old and want to slow down the aging process"; "My doctor says I am becoming a diabetic and need to exercise"; or "I'm tired and want more energy."
Identify & Adjust the Apex Posterior Sacrum
Low back pain involving an apex posterior sacrum (+θX-axis misalignment) typically presents with signs of lumbosacral joint impingement or facet syndrome.
Building Relationships and Referral Networks with Allopathic Practitioners
Dr. Doug, an orthopedist of 20 years, had heard stories from patients who tried acupuncture. While he was able to address many of their complaints effectively, some appeared to gain additional benefit when their care included TCM.
An Alarming Lack of Accountability
Accountability seems to be a lost quality today. The simple act of taking responsibility and doing the right thing just doesn't happen as often as it should. Maybe it is the litigious nature of our society.
Energy: For Life and For Death
Energy is a deep topic in Traditional Chinese Medicine. Qi is understood to underlie all of existence, animated or not, and the qi of the living is studied with special attention.
Excited to Share the Science of Chiropractic: An Interview With Dr. Heidi Haavik
Dr. Heidi Haavik has become known in the circle of chiropractic researchers as not only a rising star, but also one willing to do research that can have a major impact in the scientific world and how chiropractic is perceived.
Filling the Gap: The Role of Alternative Practitioners in a Broken Health Care System
I have been asked many times what got me into alternative medicine. My answer is simple: I want to truly help and make a difference in people's health.
July, 2014, Vol. 14, Issue 07
Grow Your Massage Practice with Online Advertising
By Daniel Ruscigno
When it comes to growing your business, trust and referral-based marketing is ultimately going to be the deciding factor in your massage clinic's success. Providing world-class treatment that inspires your clients to tell their friends and family should be your primary marketing strategy.But, in order to get the ball rolling on word-of-mouth marketing, online advertising is a great, relatively low-cost option to get new customers in your door.
When a potential client is seeking a massage therapist, their likely first stop is going to be Google, where they will search for an MT. While preference is to organically rank at the top of the first page of search results, there are only going to be a handful of people that can occupy those positions (those that have dedicated resources to a long-term SEO strategy). The alternative way to have your clinic listed on the first page is via Google AdWords - the top 3 listings in the search results and often also along the right side of the page.
What's great about Google AdWords is that you can target people in your area that are specifically looking for a massage therapist. When setting up your campaign, the location targeting is simple: enter your office address and set a 10 to 20 mile radius to advertise to. Your next steps are to create the copy for your ad and to choose the keywords you would like to target. For example, you may want your ad to show when someone searches for: massage therapist, massage therapy, hot stone massage and deep tissue massage.
Once your advertisement is ready, it will display in the Google search results and you will only pay when someone clicks on your advertisement. You will get the most out of your Google AdWords campaign if you have an up-to-date and trustworthy looking website that the potential client will feel comfortable enough with to pick up the phone or book their appointment online.
The other online advertising giant is Facebook. While setting up a Facebook ad is somewhat similar to Google AdWords, there are two big differences. First, your ad will include an image. The image is going to be the focal point of your ad so you want to avoid using low quality or stock photography images. This is your chance to be creative and get peoples' attention. The second major difference is how you target your ads. Rather than targeting based on keywords, you target based on elements of peoples' Facebook profile. For example: age, gender, location, marital status, education and even interests.
Like Google AdWords, you will only pay when someone clicks on your advertisement. Since so many people use Facebook (and the Internet in general) from their phones, you may want to consider a responsive website, a website that changes layout based on the screen size, so that those who click on your ad from their phone can easily navigate your site.
A third, and perhaps controversial, online advertising opportunity for massage therapists are group-buying websites like Groupon. This opportunity is controversial because it tends to attract people that are only seeking the best deal (and tend not to be long-term clients), you have to deeply discount your services (usually 40-50%), is not legal in some states, and most importantly, can end up costing you money.
With the warning out of the way, there are some massage therapists that have done very well with group-buying websites. To be successful, there are a few things you want to consider. First, what is your break-even price and how many deal-buying customers do you have to convert into regular clients to make the deal worthwhile. Second, set a limit for how many deals can be sold and consider conditions on the offer like "new clients only." Third, remember that the goal is to get regular clients, so make sure you provide your best service to every customer so that not only do they come back, but they tell their friends about you – kick-starting that ever important word-of mouth marketing strategy.
With new customers coming to your door via online advertising, there is a final online technique to discuss: email newsletters. This is more of a retention and referral-based strategy and involves sending monthly email newsletters to your existing customers. To start your email newsletter campaign, you must obtain permission from your clients to send them emails. You can do this by asking them to fill out a simple form (email address and a box to check to consent will suffice) in your office. When you are asking for their consent, be sure to tell them why they should subscribe to your newsletter.
The newsletter is a way to show your expertise and you want it to primarily be informational. Writing articles that your clients would find useful, such as "3-Minute At Work Stretching Routine," will keep them interested in receiving your emails, while also keeping you at top of their mind when it comes time to book their next massage. Once you've established trust via your email newsletters, you can then use that avenue to advertise any clinic promotions you are offering.
With only a few hours of work, these online advertising options are great ways to attract new clients to your clinic and help grow your business. If you are providing a service that's worth talking about, each new client that finds you online could potentially attract several more through word-of-mouth.
Daniel Ruscigno is the co-founder of ClinicSense (previously PatientCal). ClinicSense offers practice management software that helps with scheduling, soap notes, billing, electronic insurance claims and more. For more information, visit www.ClinicSense.com.
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