Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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Key Changes and Updates to the 7th Edition CNT Manual
Acupuncture Today recently interviewed Jennifer Brett, ND, L.Ac. regarding the updates to the CNT manaul.
An International Life: An Interview with Mary Elizabeth Wakefield
I met Mary Elizabeth Wakefield during her class last summer in Seneca Falls, New York at the Finger Lakes School of Chinese Medicine.
The Three Heater Official
This Official, belonging to the element Fire, is responsible for maintaining and regulating the heating system of the body, mind, and spirit. It is named for its function. The trunk is divided into three "burning spaces" or "jiaos."
The Risks I Took
We all take risks when we choose this profession. For some, it is not knowing if you can make a living practicing TCM. For others, it is parental or cultural disapproval.
NCCAOM Video Contest
The NCCAOM is excited to announce the launch of the second annual video contest "Because it Works!" 2015.
Leg-Length Inequality and Pelvic Fixation: A New Approach to the Negative Derifield (Part 3)
A patient with sacroiliac fixation and dysfunction ordinarily demonstrates a noticeable leg-length inequality when placed in the prone position on the adjusting table.
Desert: A Metaphor from the Study of Genetics
In most of the human lives I know about, there are stretches of time which feel stagnant, or worse. We can feel adrift, or wounded and sidelined, and these times don't seem to carry much usefulness while they are unfolding.
Meet Cheyenne: Your Future Colleague
Allow me to introduce you to Cheyenne (Chey), the daughter of some of our family's closest friends. We attend and serve at the same church together, and have known each other for many years.
Integrative Medicine for the Underserved: A Seat at the Table
Numerous organizations have risen to the challenge of providing care to medically-underserved populations and here we feature one such group.
Treatment of PTSD: An Opportunity for the Practice of Integrated Medicine
PTSD is widespread across America today. Not only do many of our honored men and women in uniform bring it home with them from the war zones they have been active in, but it often follows any life-threatening event people go through when their lives have been in danger.
Should You Change an Athlete's Natural Running Form?
Once past the ankle, impact forces travel at about 200 mph into the knee. In addition to allowing the quad to absorb force, bending the knee (E) prevents the hip and pelvis from moving up and down too much (F), which is important for injury prevention and efficiency.
News in Brief
Investigating the Cellular Impact of Mechanical Force; National Board Seats (Not-So) New Officers at Annual Meeting.
Sports Medicine 101: Surgery or No Surgery?
In the world of sports medicine, many careers are saved by surgeries that correct traumatic damage to the body. Muscle tears, ligament damage, fractures, spinal disc herniations, and joint instabilities are a few of the issues frequently addressed with surgical intervention.
The Source-Luo Point Combination, Part 2
The Da Cheng includes symptoms for the source-luo points that indicate when to use them for treatment. Yang defines the method as the guest-host (it is one of a variety of acupuncture point combinations called guest-host).
Going On-Site With Chiropractic Care
The Foundation for Chiropractic Progress has released a position paper highlighting the financial, clinical and patient-satisfaction benefits of providing chiropractic care at on-site corporate health clinics.
Free Yourself From the Pocketbook Practice
Let's take a journey together; there's an important lesson to be learned. Imagine a town or city just like yours.
Creating Relationships at Southwest Symposium
The month of May brought many interesting activities. As I have said in many previous columns this year, this profession is moving in a very exciting direction. Make sure you are getting involved. If you're not, you just might get left behind.
Chinese Doctors Poke Holes in Australian Study
A recent Australian clinical trial, published in the Journal of the American Medical Association (JAMA) in 2014 by Rana Hinman, et el., evaluating the effectiveness of both needle and laser acupuncture for chronic knee pain.
Marketing with a Microphone
When given an option, it stands to reason that people prefer to do business with those they know, like, and trust.
Q&A With the First VA Chiropractic Residents
As you may have read previously, a major step forward for the profession occurred in July 2014 when the Department of Veterans Affairs began piloting a chiropractic residency program at five locations.
Nomenclature and Classification of Lumbar Disc Pathology: Version 2.0
The Nomenclature and Classification of Lumbar Disc Pathology consensus, published in 2001 by the collaborative efforts of the North American Spine Society, the American Society of Spine Radiology and the American Society of Neuroradiology, has guided radiologists, clinicians and the public for more than a decade.
I was sitting in a Pizza Hut in Peoria, Ill., with my friend Reggie, sometime in the spring of my senior year in college, when he started doodling on his paper placemat. In those days, the company had a picture of U.S. on the mats, showing all the locations of the "Huts" in the country.
June, 2014, Vol. 14, Issue 06
Building the Ultimate Massage Room
By Terry Russell
We as massage therapists dream of having our own treatment room, especially when we are schlepping our table across town to an appointment. Furnishing our own rooms with the best of the best is a closely held dream and for many, making this dream a reality comes later in our careers.What to do with that empty nest bedroom? That unfurnished bonus room? That really good deal advertised at the local market for "space available."
When making a list of the items found in your dream massage room, it's always good to include everything you can think of to enhance your practice, as well as everything that will make your life easy. From there, prioritize the items on the list from, "I desperately need," to "I desperately want." Be honest here as there is no room for greediness in your new room.
Equipment and Furniture
Let's take a look at equipment and furniture used in treatment rooms. Keep in mind, at this point these are in no particular order. Starting with the obvious, the table needs to be considered. Is your current table in good shape? Does it squeak, creak, crack or moan? Is it still rugged or do you find it a little wobbly at times? Are the legs still attractive or do they have the used look with scratches and dents? These are the important things. The things your clients see, feel and hear. The things your clients will remember and share with their friends. If your current table is still good, with a little cover make over you can make it look clinic/spa ready.
If your current table has seen better days, then it is definitely time to consider a new purchase. Stationary tables make a great statement on your behalf and do not have to be expensive. Manual adjusting stationary tables are quite affordable and come with many options to fit nearly any budget. This is a capital expense so keep your receipts, record the day it goes in service and share this information with your tax accountant. While adding an electric adjusting option will increase your cost, there are several options to consider while making sure you add the best option for your budget. There are basically three types of stationary tables:
To decide on the proper table take a hard look at your modalities and see what options would better fit your style. Also, consider not only your current clientele, but the future clients and their needs. A little planning ahead can help maximize your new table.
In addition to the table, a rolling stool works nicely in a stationary room. Again, a few options come to play. Some come with a back, without a back or a removable back. Some manufacturer's give you height options as well. The shorter range stools work better in a pedicure environment, while the taller, more standard range performs better for massage and esthetics. Also available for your comfort choice are round bottoms, square bottoms and saddle seats.
Now, on to the fun stuff. The things that before your stationary room were only accessories and that as a mobile therapist you learn to learn without. Stone warmers are a great addition. The six quart will work, but the 18 quart is multi-talented. It can double as a towel warmer if you don't have one and also heat your oils and lotions. A good alternative to stone warmers are the self-heating stones. A pair of these will stay warm allowing you to perform a full massage with just two stones. The beautiful way they charge may intrigue your client into upgrading to a stone massage. These also work great when you only need a stone or two for deep tissue work.
If the budget allows, a towel warmer is an excellent addition to any room and any modality. Towel warmers come with several options and sizes. Basic options include a side open door (like a refrigerator) or a pull down door (like your stove); some have a UV Sterilizer light and a choice of a single or double wire rack option. Towel warmers also come in colors with the most popular being white, chocolate or stainless. Warm towels are a great ending touch for Swedish and a recovery touch in deep tissue.
Oils and Lotions
Now that we have things heating up in the treatment room, don't forget your oils and lotions. There is an option to fit your style by choosing between single bottles, double, triple or quad holder. Also, the unit comes in white, gel colors and stainless. This is a good investment to always be able to treat your client to warm lubricants.
Paraffin warmers allow a nice add-on to earn you extra money and do not take up much space in a treatment room. Smooth the rough hands and heels of your clients, as well as ease joint tension with warm paraffin. This purchase can also go for self-care to ease your over worked hands and to ensure you always have soft hands to work on your clients. Dual benefits to your clients and yourself make this a product to put on the "must-have" list.
Now that you are stationary, why not take advantage of the many bolster sizes and shapes that are available. No longer do you have to make one size fit all. A few different sizes and shapes can make your massage flow smoother and bring even more comfort to your client. Options include, full round, half round, semi round, fluffy and ladies comfort to name a few.
With all the new equipment in the room, now comes the daunting task of storing them neatly while keeping access to them. A trolley or cart is a good supplement to any room. The options are vast with trolleys. The frames are either a lightweight poly, metal or wood. It can come as simple as two shelves and as complex as three shelves, a drawer and a power surge strip. Depending on your needs and space, you can get a trolley that will store your equipment while giving you easy access with a professional touch.
While you are creating the ultimate room for your comfort and ease, don't slight your customer. Be sure to include a hook and clothes hanger for their clothes/robe. A chair is always a nice touch in case they need to sit down while removing their shoes. Consider adding a small tray or bowl to hold their rings, watches, bracelets and necklaces. If room permits, a small step stool is always handy for the shorter or older clientele to help on and off the table.
This is just the tip of the iceberg for your new room. As you settle in the new space, more things will come to mind. The second list could include the expansion phase.
For this initial phase, it's time to prioritize what we have so far. It goes without saying the table comes first. If your table is in good shape then on to the items for the rest of the room. I would suggest the first half of the list be devoted to you and your client's needs and the second half devoted to your wants. At this phase, list everything you can think of. Prioritizing is a personal thing and there is no clear cut solution on what should go where. After you have prioritized the list, set it aside for a day or two, then go back and see if the order you have still makes sense.
Once you have a prioritized list, time to source your potential purchases. Always check with more than one company. Our industry has the luxury of having several multi-line distributors and manufacturers that can offer you competitive quotes. Don't be afraid to ask for a discount. While discounts are not always available, sometimes a company can offer savings, especially on larger orders. Freight and shipping cost are not easily discounted, but always ask for options, especially when talking stationary tables that ship by tractor and trailer. Most equipment quotes are guaranteed for at least thirty days, plenty of time for you to research your buying options. Most importantly, get your quote in writing. This will make it easy for you to compare cost and lead times.
So whether moving into that permanent room for the first time, expanding to a second room or still dreaming of the day you get your own treatment room, dream big, start a list, prioritize and work to make that dream come true.
Terry Russell has been involved in the massage community since 1999. His previous career includes being a full time therapist at Spa Palazzo in the Boca Raton Resort & Club, as well as owning a successful private practice. As the Director of Sales – Schools, Distributors & Franchises Division at Universal Companies, his efforts are now focused on bringing schools, distributors and franchises the best of equipment and supplies with outstanding customer service. For more information, visit www.universalcompanies.com.
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