Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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Patient Retention Techniques
When talking about techniques to grow your business, we tend to focus on the "large" aspect of the patient base, that is, on strategies to attract new patients. However, it is important to remember that "loyal" is equally, if not more, important.
Preaching to the Choir: How to Extend Our Reach Beyond the CAM Community
Professional conferences offer unique opportunities to network, be exposed to cutting-edge innovators, share your interests and work, and be inspired.
Integrative Sports Medicine
One of the most rewarding and challenging clinical scenarios is the treatment of athletes.
News in Brief
Support of F4CP Continues With Latest Donations; Walter Reed Honors Dr. William Morgan; Recognizing 40 Years of Public-Health Activism; Allstate Decision Reversed.
Online Marketing Basics: Website Creation
The various online marketing options make it a challenge, especially when all you want to do is help your patients feel better. With such a broad topic, I'm going to share some basics you should know about website creation.
A War You Can Help Patients Win
The average American consumes approximately 60 percent of calories from sugar, flour and refined oils. A donut is a good example of a so-called "food" that represents these calorie sources.
ASA Ready to Impact Profession
The American Society of Acupuncturists (ASA) is a 501(c)6 (pending), not-for-profit collaboration among state based, acupuncturist professional associations.
ICD-10 Is Not Scary (and Not About Billing)
In my 13 years of consulting with doctors on billing and coding matters, ICD-10 has aroused the biggest combination of misguided fear and ignorance I can remember.
Treat Every Patient as an Athlete
Frontal-plane movement pattern dysfunction can set the stage for musculoskeletal injury. Frontal-plane stabilization is essential during the normal activities of daily living: think single-leg stance and gait cycle.
Learning the Transformative Language of the Channel System: The Sinew Channels
The Chinese medical classics describe the energetic terrain of the body in much detail. The acupuncture channel systems, as presented in the Ling Shu illustrate the various expressions our qi energy can take.
Acupuncture Treatment of Trauma in the Canine
From 1972 until 1976, John Ottaviano and I were treating dogs at five different veterinary clinics in the Los Angeles county area. Usually, we were at a clinic for seven to eight hours.
Teaching Qi Gong to Children
Many of us have come to embrace Qi Gong or Tai Chi practice as a regular part of our lives. Qi Gong has been a stabilizing factor in my life for the last twenty years.
Healing the Core: AWB Nepal Earthquake Relief Project
With almost 9,000 people killed during the earthquakes in April and May, another 23,000 suffering injuries, hundreds of thousands left homeless when entire villages collapsed, and many sacred sites destroyed, no one in this country of approximately 28 million has been left untouched by the disaster.
Aetna Updates 97140 Policy
In a development the Association of New Jersey Chiropractors is calling "a resounding victory for chiropractors nationwide," Aetna Insurance Company has updated its national reimbursement policy regarding 97140 (manual therapy), reaching an agreement two years after the association filed a declaratory judgment suit in federal court against the insurer.
Exercise Recommendations for Healthy Aging
Aging is inevitable, but how you age is not. Common physical signs of aging include decreased muscle mass, decreased muscular power, increased body fat, and decreased aerobic (lung) capacity.
Treating LBP in Golfers: Beyond Basic Assessment
The drive to master the most efficient swing demands a tremendous amount from the lower back. Maintaining stability in a flexed posture, supporting torso rotation and repetitively supporting the golf swing all put the lower back in a vulnerable position.
Technology Meets Practice: Chiropractic Every Day
About a year ago, I had an interesting conversation with a DC who made house calls. When I asked why, she was quick to explain she learns much more about her patients when she sees them at home than she could ever observe in the office.
The Ethics of Herbal Prescribing
While teaching ethics classes, I often encounter licensed acupuncturists who are surprised that our use of herbs and supplements has a specific section in the material. It is often an aspect within ethics that clinicians don't think of in practice.
Relationship Marketing: A Modern Approach
Remember when you used to get real letters in the mail? Not the automated type, but the real deal, hand written with a personal message just because someone was thinking about you? You know what I'm talking about.
An Unexpected Superfood: All About Eggs
About 40 years ago, excessive dietary cholesterol was labeled a public health concern. Specifically, it was thought that there was a causal link between consumption of cholesterol-laden foods and increased risk of heart disease.
It's Time to Wake Up
It is time for this profession to wake up and tell someone about the healing benefits of acupuncture. This is the time for Asian Medicine. Its popularity, growth and unusual acceptance is nothing short of amazing.
Fish Oil: A Key Component to Positive Clinical Outcomes
Patients seem to be presenting with more complex problems, and many are responding to care more slowly or have completely unexpected results. Why?
Lower-Extremity Overuse Injuries: Primer on Causes and Corrections
From ankle sprains to stress fractures, shin splints to plantar fasciitis, the research is clear: These common overuse injuries of the lower extremities – among dozens of others – may be related to abnormal foot function in your patients.
Healing Trauma: Cultivating Resilience and Presence Through Mindfulness, Part 1
All humans, by the very nature of being human, will experience moments of trauma and suffering. What, then, makes the difference in how the individual who experiences trauma, suffering, and spiritual loss reacts to such experiences?
What to do When Today Sucks
Have you ever had one of those days when nothing went the way it should have? The patient with migraines got worse instead of better from a treatment similar to one you've effectively used on him before.
Making Public Health a Chiropractic Priority
As highlighted in this edition's News in Brief, Rand Baird, DC, MPH, FICA, FICC, editor and occasional author of our long-running column, "Chiropractic in the American Public Health Association", was recognized by the organization recently for 40 years of membership.
Data: The New Frontier in Health Care
Your practice is empowered with the data you need to improve patient health, run a more efficient (read: profitable) practice, get paid in timely fashion and help show the efficacy of chiropractic on the national stage in the midst of sweeping changes in health care!
February, 2014, Vol. 14, Issue 02
A Successful Man Working in a Woman's World
By Terry Russell
It's a woman's world - verbiage heard through the ages. History resonates with women's issues like voting rights to equal pay. Media keeps women in the forefront with working women frying the bacon to anchoring world news. It is no wonder the mindset of strong women has filtered into the massage industry.
I remember sitting in massage school class being so excited to start my new career later in life. Massage therapy was going to be my new profession. It had become my new passion. I am so thankful that my school back in North Carolina did not bring up the fact I was not a woman. A fact I never really gave any thought to except to fill out a questionnaire or go to the rest room.
Graduation came, national certification passed, state license granted. Nothing was going to stop me now, or was it? My first real massage job was at a high end spa. Awesome, I thought. I would be working on educated, successful people who realized the importance of touch. Period. End of discussion. Not a specific gender touch, but just touch in its most sincere and healing intentions.
It was during orientation that it was brought to my attention that since I am male, I was automatically at a disadvantage. What? I have trained and embraced neuromuscular massage. I was put here to ease pain and educate those in chronic pain. While not totally in error, I was clearly far from the truth of my reason for existence. My client education was to be in the form of explaining to the public that a guy's touch has all of the same benefits that a woman's touch will have.
I remember vividly one night the spa was about to close and a client had just flown in. He was in desperate need of bodywork to prepare him for a seminar he was presenting the next day. He was a doctor so I thought there would be no problem with me being male. After all, I was the only one that agreed to work over. He met me with great resistance, demanding a female therapist. When he learned the next female appointment was the next morning, he opted to keep his appointment with me. By the end of the massage, he not only thanked me but apologized for his behavior earlier. He became a regular client of mine and would only schedule when I was available.
I continued to be one of the most booked therapists in the spa. Intent is everything, even if it is making the world aware that gender is not relative in touch. I firmly believe we are only limited by ourselves. If you see yourself less than anything other than being an awesome therapist, both your current clients and your potential clients will see you as less as well.
I went on to create a successful private practice by marketing my strong points and ignoring my manhood. Often, I was faced with questions that before I entered this field I would have thought of as trite. Early in my career, I learned most of these potential clients only wanted me to be real with them. They were going to be vulnerable on a massage table and needed reassurance the person in the room understood their concerns. It really was that simple.
When greeting new clients for the first time, I would take the time to explain how their session would work. I would ask them where they would like additional time spent. I would explain where and why I would work certain areas. The key I found was that I always finished my explanations by asking them point blank – do you have any questions or concerns? If they were apprehensive, I just opened the door for dialogue so they would not have to start an awkward conversation.
Many times, I was met with "well, this is the first time I have had a man work on me." Perfect. This was my cue to take the conversation from a zen-like tone to a more medical office tone. To steer the conversation into more of what I hope to offer the session and less about gender. I wanted to create a relaxed atmosphere so that by the time they were on the table, they were a little more at ease and by the need of the session they were glad they opted for a male therapist.
As my career has shifted and I have been in the multi-line distributor arena for several years, I have had to opportunity to meet many therapists, students and educators in the massage industry. I am amazed at how we, as an industry, can set limitations on our potential male therapists. I have had many conversations with male students at trade shows who show concern for their future because they heard in class that it's hard for guys to make it in the industry. Really? Don't you think it's hard on all therapists when starting out? We all had to sharpen our skills, build our tool box from scratch and build a clientele based on skill and talent. Nowhere in the last sentence can you insert the word male to make it harder. Face it, hard is hard. No matter where you live, what gender you are or the industry you are entering it's tough to start a new career. Tough is hard but not impossible or impractical. What is impractical is telling a very talented therapist, "you will have it harder because you're a guy."
This is for the guys. As you plan your future, don't limit yourself by thinking this is strictly a woman's world. You're strong. You're in an industry where skills and knowledge will set you apart. Always strive to add to your tool box. Look for continuing education that will improve your practice and not just quick and easy. You can make it guys, even when someone thinks this is a woman's world. Just a quick note to the massage educators - empower your male therapists instead of discouraging them. The massage industry is no longer a woman's world. A male therapist can make it whether looking to enter into the areas of spa, wellness, rehabilitation or medical. Good luck guys – you are in an awesome industry.
Terry Russell has been involved in the massage community since 1999. His previous career includes being a full time therapist at Spa Palazzo in the Boca Raton Resort & Club, as well as owning a successful private practice. As the Director of Sales – Schools, Distributors & Franchises Division at Universal Companies, his efforts are now focused on bringing schools, distributors and franchises the best of equipment and supplies with outstanding customer service. For more information, visit www.universalcompanies.com.
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