Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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Our Biggest Challenges to Compete in Wellness Care
In the first article in this four-article series [May 1 DC], I made the case that chiropractors should either embrace offering lifestyle wellness in their practices or face the possibility of losing their place in the wellness care marketplace.
We Get Letters & Email
A House Divided? (May 1 issue) provoked significant response from readers. Here are several of the surprisingly similar comments we received.
Acupuncture and the Pulse
In 1991, I attended a martial arts workshop hosted coincidentally by Sung Baek, a martial artist and the head of his lineage as a Korean trained acupuncturist. I was enamored by the details Sung could attain from the pulse, as told to me by some of his apprentices.
The Year to Make Things Happen
It is hard to believe that the Year of the Ram – 2015 is half over. Time seems to be moving especially fast. This is the year for things to happen for the acupuncture profession.
The Nectar of Plants: Essential Oils and Chinese Medicine
Essential oils are a very hot topic these days, especially with the likes of the Ebola virus and the resurgence of measles lurking in our awareness, but when I first became interested in Chinese medicine, essential oils weren't on the radar screen for acupuncturists.
ACA or ICA: Which Best Represents You?
Last June, I was honored to represent Texas ICA members as their representative assemblyman at the ICA Annual Meeting in Kansas City.
Giving Vets the Care They Deserve
The Department of Veterans Affairs (VA) administers the largest integrated health care system in the United States.
Green Tea Improves Cognitive Function in Elderly Subjects
Publishing their results in the journal Nutrients, in May 2014, researchers showed that drinking the equivalent of 2 to 4 cups of brewed green tea (or bottled tea) daily improved cognitive function or reduced the progression of cognitive dysfunction in elderly subjects.
Green Tea Improves Cognitive Function in Elderly Subjects
Publishing their results in the journal Nutrients in May 2014, researchers showed that drinking the equivalent of 2-4 cups of brewed green tea (or bottled tea) daily improved cognitive function or reduced the progression of cognitive dysfunction in elderly subjects.
Spieth Thanks His Chiropractor After Historic Masters Win
Jordan Spieth didn't just capture the hearts of golf enthusiasts worldwide with his record-setting, wire-to-wire victory at the 79th Masters Tournament.
Calculating Billable Units
I recently learned of an office that was audited based on the number of acupuncture sessions performed in one day. Is there a maximum number of sessions that can be performed in one day?
TMF 2015 Scholarships
The Trudy McAlister Foundation (TMF), a nonprofit organization established to support students who are on track to make contributions either to clinical practice and/or to the understanding of the role of Traditional Oriental Medicine, has announced the 2015 scholarship recipients.
Professional Credentialing and Board Certification: An Ethical Faux Pas
Because of the Affordable Care Act, health care systems are coordinating care through accountable care organizations (ACOs) in order to reduce the cost of care and improve quality of care.
A Poor Choice for Pain Relief
Acetaminophen is the most popular pain reliever in the U.S., accounting for an estimated 27 billion annual doses as of 2009. With 100,000-plus hospital visits a year by users, it's also the most likely to be taken inappropriately.
Leg-Length Inequality and Pelvic Fixation: A New Approach to the Negative Derifield (Part 2)
As we noted in our previous article, with a positive Derifield (+D), the doctor observes the reactive (shorter) leg in the prone position that becomes longer or "crosses over" in the flexed position.
How One Little Symbol (#) Gets You More Patients
Are you struggling to get more fans or followers for your acupuncture practice? Or are looking for ways to simply connect with your patients? Or do you just want to know how to keep them engaged (comments, retweeting, liking and sharing)?
Marijuana, Apathy and Chinese Medicine, Part 2
A talented young woman presented herself with emotional mood swings, which included being nervous, anxious and jittery.
Acupuncture in the U.K. Today: A Personal View
When asked to write a short piece on the current state of the U.K. acupuncture profession, my first response was to say it has all been relatively quiet.
What Does Success Mean to You?
Recently, I was asked to speak to young, budding businesswomen about running a successful business — and at first I thought, "Me? You want me to speak to others about success?!"
The Source-Luo Point Combination
The luo collaterals are part of the acupuncture channel system presented in the Su Wen and the Ling Shu (The Nei Jing). The function and clinical application of the luo mai are primarily presented in chapter 10 of the Ling Shu, however, they are also found in others chapters in the Su Wen and the Ling Shu.
The Modern Acupuncturist
You studied ancient Chinese medicine, but I'll bet you don't practice it! Contrary to popular belief, our medicine has evolved A LOT over the years. Let's take a brief walk through history and discover the differences between ancient and modern acupuncturists.
First Do No Harm?
There's no questioning the frightening nature of breast cancer, which strikes one in eight women in the U.S. – eclipsed only by skin cancer in terms of prevalence.
Reducing the Autogenic Inhibition Reflex: Making Weak Muscles Strong
The autogenic inhibition (AI) reflex is a sudden relaxation of a muscle in response to excess tension.
Breath: The Movement of Oxygen and Energy
I remember with surprising clarity the first time a patient started crying during an acupuncture treatment I was giving. This is now quite a long time ago, back in 1999, when I was a student.
Rethinking Musculoskeletal Pain – A Public Health Perspective
The American Public Health Association (APHA) is the world's oldest and largest association of its kind, founded more than 140 years ago and boasting over 25,000 members.
January, 2014, Vol. 14, Issue 01
Learning to Pay Attention to the Quality of Touch
By Ann Catlin, LMT, NCTMB, OTR
I once received a massage that stands out in my memory. The space was beautiful and inviting. The therapist was attentive as we visited prior to the session. It had been a while since I'd gotten a massage so I was really looking forward to this time to let go and renew.I was happy to relax on the warm table for a few minutes waiting for the session to begin. The therapist quietly entered the room. Then, I felt some quick touches on my back as she moved toward my feet where she abruptly started a vigorous foot massage. It was jolting. I wish I could say this was an isolated occurrence, but actually I've had this kind of experience several times. It reinforces the importance of the quality of our attention and touch at the very start of any session.
On the first day of my workshops, we do a focused attention exercise as we begin to explore gentle holding techniques. Partners sit facing one another and one person is the "receiver" and the other is the "giver" of the attention. The giver silently places their attention on their partner, mindful of acknowledging the individual within. They are instructed if the mind becomes distracted, to gently bring it back to focusing on their partner. After about three minutes, they silently switch roles and repeat the exercise. Then the group is asked to reflect on the experience. The feedback is always the same: the room feels warmer, the energy "softer," they feel calmer and centered and connected to one another. Occasionally, there are tears and always there are hugs as we close the exercise. It's remarkable to witness the shift that occurs in about six minutes. Now, we are ready to begin touching in a more intentional way.
Enhance the Quality of Your Touch
Whatever the context, all touch has quality and intention. The quality of your touch is the physical attributes of the touch itself. For example, touch may be warm or cold, firm or light, fast or slow, rhythmic or sporadic. The intention is what you communicate or convey through the touch. For example, you may use touch to communicate caring, to guide someone, or to greet a friend. Focused touch is touch that's offered gently and mindfully, with awareness of your intention. Beginning any session with a focused touch sets the tone for the entire massage, regardless of the techniques that follow in order to meet the needs of your client. The following are some simple steps that will enhance the quality of your touch as you initiate the touch session.
Centering before you make physical contact with your client affects the quality of your presence and makes the connection with your client more authentic.
Some examples of common centering methods include:
It doesn't matter if you begin the massage at the feet, head or other area; take care to make the initial contact soft and slow. Hold the touch for just a moment before beginning any technique. This allows your client to feel your presence and it establishes trust.
Intend to Connect
Meet your client in the moment. Silently acknowledge the individual within the body you are massaging and their ability to receive what is needed for the rest of the session, whether that is relaxation, healing from an injury or pain relief.
Closing The Session
The quality of your touch at the end of a session is important, too. End with a moment of focused touch and gently pull your hands from the body. This allows your client to continue to enjoy the effects of the massage without the jolt of an abrupt change of energy at the end.
Taking these simple steps will go a long way to build a supportive environment for your clients. I've found that when I take care of the quality of my touch at the beginning of a session, I'm more fulfilled by the experience. I hope you are, too.
Click here for more information about Ann Catlin, LMT, NCTMB, OTR.
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