Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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Practice Policy (Gone Bad): The Sign
Every once in a while, you see something and think to yourself, That's a really bad idea. Case in point: I went to see my medical doctor the other day. Just after being "roomed," as they say, the nurse checked my vital signs. Then she left.
Dorsiflexion Dysfunction: Evaluation & Manipulation Techniques
Almost every condition from the foot to the hip can be attributed to the inability to dorsiflex the ankle mortice and other joints that participate in dorsiflexion. Let's start by understanding normal versus abnormal dorsiflexion.
A Chiropractor's Guide to Yoga
"Doctor, can I continue to do yoga while undergoing your care?" "Is it OK for me to go back to yoga while I'm getting my back treated?" "It is safe to start my yoga classes again after my neck pain improves?"
More Chiropractors Required
An intriguing study published in the Journal of the American Board of Family Medicine examines how "chiropractic care affects use of primary care physician (PCP) services."
Fertility and Poly-Unsaturated Fatty Acids
Starting or expanding one's family is a major milestone. It's something that more and more people seek out health care advice and support for.
Nuts Reduce Risk of Heart Disease, Cancer and Other Health Problems
Several recent studies suggest regular consumption of nuts may provide a significant degree of protection against certain types of cancer, heart disease, possibly type 2 diabetes and some neurodegenerative diseases.
Change Lives by Supporting Chiropractic Research: Are You In?
The Palmer Center for Chiropractic Research (PCCR), in celebration of its 20th anniversary, has announced it is spearheading a fund-raising campaign to support chiropractic research.
The Short Leg Dilemma
When evaluating a new patient, it is common to note a relative shortening of one leg to the other. Some patients will even tell you they have one, and then pull out the store-bought heel lift they read about online.
Fish Oil: A Key Component of Positive Clinical Outcomes
Patients seem to be presenting with more complex problems, and many are responding to care more slowly or have completely unexpected results. Why?
Patient-Centered Care vs. Payer Restrictions: Your Ethical Obligation
Do you have an ethical obligation to evaluate your patients, make a diagnosis and provide evidence-based, patient-centered health care, irrelevant to the payer restrictions?
The New Age of Communication
In the age of technology, everyone, including the patient, is seeking faster, easier ways to communicate. With a wealth of social media, blogs, websites and videos, we are constantly barraged with information – to the point of overload.
Do Some Good and Grow Your Business with Cause Marketing
Cause marketing is truly one of the best ways that you can promote your services as a acupuncture professional. Cause marketing refers to a type of marketing where a business partners with a non-profit organization to help bring awareness to a charitable cause.
Modernization of Chinese Medicine
Language – written, spoken, signed, or otherwise is learned as a means to express our individualized perceptions about the world around us. Language is designed to communicate our personal experiences.
Getting a YES: An Effective Strategy for Overcoming Patient Objections
Patients make more excuses for declining care from an acupuncturist than perhaps any other type of doctor. Various reasons hold them back from making a commitment to care.
Harvard Health References Flawed AHA Position Paper
In its special health report, "Stroke: Diagnosing, Treating, and Recovering From a 'Brain Attack,'" Harvard Health Publications includes information from the American Heart Association's 2014 position statement on cervical manipulation and cervical dissection – a statement the American Chiropractic Association emphasized in a letter to Harvard Health mixes "scientific facts with half-truths."
The Food Conversation: Nutrition and Your Practice
It's morning and your first patient rolls in with a triple espresso steaming in one hand and a frazzled, desperate look in her eye. "You gotta help me, doc, I am constipated unless I drink one of these, and I am exhausted and anxious all the time."
Oriental Medicine on the World Stage
"Let me win. But if I cannot win, let me be brave in the attempt." This simple, yet powerful statement was lived out time and time again by so many of the athletes from around the world during the Special Olympics World Games in Los Angeles.
Practicing with Authenticity
To extrapolate from the above quote, patients love healthcare providers they can trust. One way to earn the trust of your patients is by practicing with authenticity. What does that mean, exactly?
Acupuncture Rising: From Acupuncture Anesthesia to Assisted-IVF, Part 1
Acupuncture's cultural and historical roots go back to the emergence of Chinese civilization. For more than 2,000 years, acupuncture needling has been continuously practiced on the largest population in the world.
News in Brief
Call for Abstracts Announced - Parker Las Vegas 2016; Logan Adds Doctorate Degree; New Role for Dr. James Edwards.
Healing Trauma: Cultivating Resilience and Presence Through Mindfulness, Part 2
In the last issue of Acupuncture Today, the first part of this article introduced the topic of trauma and resilience, and their relationship to the autonomic nervous system response and the concept of the spirit being grounded in the body, and suggested the importance of mindfulness as a tool for healing.
An Acupuncturist's View of Medicinal Marijuana
The use of cannabis for medical purposes is very controversial. Use as a panacea by physicians uninitiated to the proper application of herbal medicine, as well as an excuse for recreational use have greatly confused the issue.
The Zen Art of "One Point"
We were always told in our Zen Shiatsu training (by Japanese and Japanese American instructors) that our ultimate aim was to to find that "One Point." To be so focused we could touch just one point to transform Qi throughout a client's body.
Help: A Need at Every Level
One of the great gifts of training in acupuncture is the ability to take good care of oneself. I recently had a bout of frozen shoulder — an inflammatory syndrome which can be debilitatingly painful and take years to resolve.
Surprising Reasons for Orthotic Efficacy
Clinical outcome studies show orthotics are effective in the management of a wide range of injuries, including plantar fasciitis, Achilles tendinitis and patellofemoral pain syndrome.
What's Chiropractic Research Worth to You?
The Palmer Center for Chiropractic Research (PCCR), in celebration of its 20th anniversary, has announced it is spearheading a fundraising campaign to support chiropractic research.
Improving Communication Between AOM and Biomedical Providers
How comfortable do you feel talking to Western medical providers? If you are like me, you may not feel as comfortable as you would like. Some of my interactions with MD's haven't been the fruitful steps toward integrative medicine for which I had hoped.
July, 2013, Vol. 13, Issue 07
Allostasis: A New View of Stress and How it Affects the Body
By Nicole Nelson
Stress is often blamed for all biological mayhem. This is really an unfair characterization, as stress can elicit many positive health outcomes. Along these same lines, massage therapy is often touted as a great reliever of stress.In most cases, this is true. There are times, however, where massage produces some undesirable results and can aptly be named a stressor in and of itself. This article will discuss the concepts of stress and adaptation and will explore allostasis as a model of stress regulation.
Homeostasis and Allostasis
There are several models to describe the ways in which we adapt to our environment. Homeostasis probably comes to mind for most of you; however, there are some limitations to homeostatic theory. Homeostasis implies adaptation in order to maintain a set point. It suggests an ideal set of conditions for maintenance of the internal environment. As we now know, there are many occasions where systems are forced to deviate from set points in order to maintain health. The stressors of enduring cold or extreme heat, gestation and lactation, seasonal variations of sunlight exposure, traveling through different time zones all require the body's systems to adapt beyond set points described by homeostasis (Power 2004).
Along these same lines, homeostasis doesn't account for the wide-ranging stress responses among people. For instance, why are certain individuals more susceptible to addiction and anxiety disorders? Why do some respond positively to intensive physical training, while others seem to breakdown? And most notably for us, why do some clients feel flu-like after a massage, while others hop of the table, feeling terrific? In the early 1980s, Bruce McEwen and others set out to broaden the scope of homeostasis; the expanded theory was coined allostasis.
Allostasis has been defined as the ability to achieve stability through change. Allostasis takes a holistic view of stress adaptation as it considers the unique history and make-up of each individual. This suggests our stress responses are an expression of many things including genetics, socio-economic status, inter-personal relationships, nutrition, childhood abuse/neglect and current health status. Likewise, these same variables dictate how resilient we are when encountering stress. It stands to reason that an individual that has suffered a type of childhood trauma (i.e. abuse or neglect) might have a very different stress response than a person that had no such experience. Likewise, an individual that grew up in poverty will have a unique stress response to someone that grew up in an affluent family. It is important to recognize that our experiences and genetics cannot be separated, as each influence each other while regulating stress system development. (Gillespie et al 2009)
The Central Organ Of Stress Regulation
Allostasis suggests the body will adapt in ways that are most suitable and cost efficient for the given moment (Goldsteinn & McEwen 2001). In a healthy body, the brain orchestrates the activities of the autonomic nervous system, the hypothalamic-pituitary-adrenocortical (HPA) axis, the cardiovascular system, immune system and metabolism in order to effectively respond to internal and external stress. In large part, the coordination of these systems depends upon the nature of the stress, the length of time we are under stress and how well we cope with it. Allostatic load describes the wear-and-tear on the body and brain that results from chronic dyregulation of the mediators of allostasis.
McEwen presents four potential scenarios for allostatic loading:
According to McEwen, the brain can be "the target as well as the initiator of the stress response" (McEwen 2002). In other words, the very regions of the brain that manage our stress responses are vulnerable to physiological changes if too much stress is imposed (allostatic loading). If these changes occur, we become more sensitive and/or less resilient to stress. (Ganzel et al 2010)
Is Stress Bad?
Hans Selye, also known as the father of stress research, developed the theory that chronic stress causes an increase in the activity of the HPA axis and results in long-term chemical changes. We can probably all agree that "stress" is a pretty vague term and is often used with a negative connotation. This is indicated by an often-sited quote by Selye: "Every stress leaves an indelible scar and the organism pays for its survival after a stressful situation by becoming a little older."
Selye's mis-step may have been in the notion that we have a finite capacity to cope with stress. In the right dose and circumstance, however, stress can be extremely beneficial and can make you more resilient to future exposures. Regular physical exercise is a prime example. Is exercise a stressor? Absolutely, but when it is dosed appropriately (not too much, but enough trigger adaptive strength/endurance improvements) we get stronger, faster and most notably it can reverse stress-induced changes to the brain etc. (Marques et al 2010, Stranahan & Mattson 2012)
This is adaptation at its best: we endure a stressor, we take time to recover (provided we are healthy enough) and we end up on the other side, better than we were before. As "stress" is such an abstract and subjective concept, the allostatic model proposes a continuum to describe responses to environmental and psychosocial situations. The model suggests that individuals under stress/load position themselves along a spectrum of allostatic regulation; somewhere between allostasis (i.e. regaining physiological balance) and allostatic overload (i.e. toward physiological collapse and illness/pain). (Iribarren 2005, McEwen 1998)
In sum, our coping skills, feelings of isolation, healthy behaviors (i.e. smoking, exercise), genetics, previous trauma or abuse; coupled with the length of time we are under stress and type of stress, will determine if we adapt and get stronger or if we slide toward allostatic overload. So, is stress bad? This question may not be relevant. Perhaps points to ponder are: Where do we (or our clients) sit on the allostatic spectrum when we encounter stress (resilience) and is the brain interpreting the stress as a major threat?
Implications for Massage Therapists
Now, how do we apply what we know of allostasis to our clients? When delivered appropriately, massage has the potential to pull clients back from allostatic overload and can permit the client's own self-reparative mechanisms to resume efficient function. We know from a physical standpoint, appropriate soft tissue work can address soft tissue problems and improve neural and mechanical function. These factors can decrease the drive on the allostatic mechanisms. This means we are in a great position to induce positive changes on the general state of wellness of our clients. That being said, we must be ready to evaluate the current health, mindset and readiness of our clients before administering bodywork. We must also expect that our clients may respond to our treatments differently at different times.
Let's go back to the question posed earlier, why do some clients feel flu-like after a massage, while others feel great? Massage, even though delivered with the best of intentions, is a stressor, particularly when clients present with poor health resulting from stress and exhaustion. According to allostatic theory, this is not due to the often claimed "flushing of toxins," rather their systems do not have the capacity to process the effects of the bodywork. In other words, the resources needed to receive bodywork have already been allocated to coping with existing stress. As stated by Leon Chaitow in his book, Fibromyalgia Syndrome-A Practitioner's Guide to Treatment, "When people are very ill, as in FMS/CFS, where adaptive functions have been stretched to their limits, any treatment (however gentle) represents an additional demand for adaptation." The brain will protect the body and inflict some negative consequences when it perceives a threat is looming. So the headaches, muscle soreness, flu-like sensations that sometimes result from massage may be the brain saying, "Sorry to do this, but I will trigger responses that will make you feel a little icky in order to protect my systems and prevent you from imposing demands that I can't handle."
The Right Tool and The Right Dose
Clients that have an existing illness or that are under a good deal of allostatic load are at risk for being overwhelmed by certain kinds of bodywork. In addition to your traditional assessments/intake, I recommend asking the following three questions when developing your massage plans:
Your own assessment and the answers to these questions will certainly point you in the right direction in determining massage dosage and which tools (i.e. aromatherapy, energy work, gentle rocking, myofascial release, trigger point therapy etc.) to use. If a client is on the allostatic overload end, more massage and/or aggressive treatments will not necessarily yield positive results. Let's take two different cases, with similar physical manifestations, but two different treatment approaches.
Case 1: Joe is 25-years-old, has a great job and is training for the MS 150 bike ride. He has received weekly bodywork from you for several months. He is also working with a nutritionist to ensure he is eating the right foods and getting the right amount of fuel. He comes to you in great spirits but complains of neck stiffness and is unable to turn his head without pain. He has increased his training volume on the bike, which means increased time spent in suspect thoracic and cervical postures.
Case 2: Mary is 40-years-old and has chronic hypertension. She has never received a massage, but one of her co-workers recommends you. She comes to your office and complains of upper back and neck pain. Her face is flushed and she is gripping her smart phone as if she is waiting for the call that tells her the world is going to end. After chatting, you discover that Mary is going through a divorce and is taking care of her sick mother. Mary can't turn her head without provoking the pain.
From a mechanistic standpoint, both Joe and Mary probably need some work on their respective pecs, levators, scalenes, SCMs and upper traps. It would also be helpful to spend some time addressing the importance of optimal posture. Now, let's consider these two painful scenarios within the context of the allostasis model: Joe = Allostasis and Mary = Allostatic overload.
In Mary's case, the seizing of these muscles is probably not a physical/mechanical problem, but a manifestation of severe, unrelenting emotional stress. The fact that she is not in control of this stress makes it even worse. This is her first session; the novelty of bodywork will heighten the stress response. Mary is sitting on the dysfunctional end of the allostatic continuum; therefore, we should question if her body has the capacity to accept any more outside loading. Her bodywork session should be paired accordingly; perhaps including energy work and spending time on improving her breathing patterns.
Although Joe is enduring some physical stress, it is buffered by good nutrition, recovery and adequate sleep. The stress is intermittent and dosed so he can reap the rewards of physical adaptation to exercise. He also feels as though he is in total control of his stress. Bodywork is not new for him, so Joe is probably healthy enough to receive and benefit from a mechanistic and deeper approach to bodywork. Mary, on the other hand, lacks any significant escape from stress. Until Mary's environment changes, the ultimate therapy is the one that calms her.
Keep in mind, resilience and good health indicates successful allostasis. Generally speaking, when clients come to us stressed and exhausted, our primary responsibility is to induce as much relaxation as possible and allow a reset of allostatic mechanisms.
A better understanding of the stress response and allostatic theory will improve your clinical reasoning skills and undoubtedly make you a better therapist. Stress is not the devil- especially when encountered in the right dose and if the brain perceives it as non-threatening. It may be more accurate to say that stress does not cause disease/pain outright, but it sure can exacerbate bad situations. The clients that are bombarded by stress and feel they have no control over it, are at risk for being overwhelmed by certain types of bodywork. This places a significant responsibility on you, as a therapist, to tailor your massage to the specific needs of your clients. To finish up, I'd just like to offer you some suggested readings on this intriguing topic: The End of Stress as We Know It, by Bruce McEwen and Allostasis, Homeostasis, and the Costs of Physiological Adaptation, by Jay Schulkin.
Nicole Nelson a licensed massage therapist in Jacksonville, Fla. She has a masters degree in Health Science from the University of North Florida and is a certified Advanced Health and Fitness Specialist through ACE.
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