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Streamline Your Front Desk
Your front office can be your greatest source of efficiency or it can be a constant bottleneck. Increasing the productivity of this area, while not sacrificing the quality of patient interaction, can be a little tricky. However, with some focused effort and intention, your front desk can keep your practice running smoothly.
With Low-Back Pain, Sometimes Little Things Matter
Typical treatments for low back pain involve large muscles like the quadratus lumborum, iliopsoas, and piriformis. However, there are situations when a very small muscle, the multifidus, can play a significant role in the diagnosis and treatment of low back muscular or spinal injury.
Parker University Embraces New Era
Change is in the air at Parker University, which recently announced the selection of both a new president and a new consultant for its seminar program.
Hip Flexor Contractures & LBP in Above-the-Knee Amputations
Patients with above-the-knee amputations (AK or AKA) are particularly prone to developing hip flexor contractures. Not to be confused with muscle tightness, contractures are a permanent shortening of tissues which cause deformity or distortion.
Building Bridges with Discipline
As practitioners of traditional Chinese herbal medicine, our role is to educate patients and medical practitioners about the various safety aspects of our medicine. Medical doctors that embrace Chinese medicine want to collaborate and include Chinese herbal medicine in more aspects of clinical care to support their patients.
The Need for Standards
ISO-TC-249: You may look at these letters and numbers and wonder what they are and what they might mean. They turn into: International Standards Organization- Technical Committee – 249. There is a global organization called The International Organization for Standardization.
Transforming Las Vegas
On a warm spring day in Las Vegas, Sonia Kim, clinic front desk staff, is busy preparing for a full day of intern shifts at Wongu Health Center. She greets patients, makes sure documents are properly signed, and lets the interns know that their patients have arrived.
Constructing Our Reality, Part 2
My last article discussed perception and its relationship to the primary channels. Before we get to the channels most commonly used to treat sensory disturbances, the small intestine and triple heater, we should first talk about the bladder channel.
Finger (Pad) Pointing: Repetitive-Use Injury Waiting to Happen
"My wrist and hand hurt. I spend all day working on computers and then I come home and spend more time on a computer, usually playing video games."
How to Reach Your World With the Chiropractic Message
My latest effort to share chiropractic occurred in mid-May while I was sitting at an introductory parent information night for high schoolers. The IT instructor informed us that each student would be receiving a computer for all their studies.
Living Well: Lessons From Our Oldest Old
Aging is a significant public health problem, important to chiropractors in practice and important to DCs who teach students training to become chiropractors.
A Different Way of Looking at It
The way you and your chiropractic colleagues access information has changed over the past decade. According to a recent survey conducted by Dynamic Chiropractic, almost half (48 percent) of DCs read online articles on their personal computer or laptop daily.
Distal Style Treatment of Neurogenic Pain
Treat locally or distally? This question has frequented my thoughts for the treatment of pain throughout my acupuncture career. Each style has strengths and weaknesses, thus the versatile practitioner would do well to forgo dogmatic adherence to any one style in deference to the needs of the individual patient.
In This Current Age of Anxiety
Anxiety, also referred to angst or hysteria, goes by many names. One, popularized by the sagacious Zhang Zhong Jing, who many practitioners of Chinese Medicine may be familiar with, is known as Restless Zang/Fu disorder.
Low Fat vs. Low Carb & the Power of Protein
A science-based website recently posted a nice summary of 23 randomized, controlled trials from peer-reviewed journals pitting low-carb diets against low-fat diets.
Sleepless nights, anxiety, mood swings, euphoric energy bursts, obsessive thinking, and a strange feeling in his chest. That is what Matt was experiencing when he first entered my practice. Rather than being concerned, he was loving every minute of it.
Holistic Skin Care and Modern Technology
Anti-aging is a concept that we hear in reference to skin rejuvenation and growing older on a daily basis. Aging begins as soon as we are born; therefore "pro-aging" is embracing all stages of life gracefully, with vitality, wisdom, joy, and gratitude as the goal.
News in Brief
NYCC Aggregates Degree Programs in New School; Palmer Chancellor Receives Education Award From ICA; Oklahaven Announces "Have a Heart" Winners.
Discovery: Finding Insights and Each Other in Different Disciplines
Recently I've been thinking about all sorts of things which are hidden from our daily direct experience. That general category is what links nearly everything that catches my attention and then demands some kind of investigation.
Prostate Cancer Risk
A large study published in January 2016 in the American Journal of Clinical Nutrition showed that men who are vegans had a 35% lower risk of developing prostate cancer compared to non-vegan men. The study followed more than 26,346 men who are part of the Adventists Health Study-2.
Understanding Levels of Evidence
The concept of levels of evidence is a cornerstone of research literacy and a great starting point for understanding basic principles of how research works.
Keeping Malpractice Allegations at Bay
It has been suggested that in the litigious environment in which we live, the practice of chiropractic should be defensive and practitioners should constantly be watching their backs. An element of defensive practice is a good idea.
Billing Timed Services
Q: I do not always use physical medicine services but in my state I do have a scope of practice that allows me to provide many of these services. I am trying to understand what "direct one-on-one patient contact" means in relation to physical medicine services.
A Whole-Body Approach to Chronic Tension Headaches
Nearly every day in our practices, we see patients with chronic headaches that have not responded to traditional treatment. They present in our offices with a feeble hope that "maybe" a chiropractor can help.
One of the most common trends to see in clinical medical practice and public health is the cycles of health "buzzwords." These come and go depending upon the current cultural zeitgeist. One year, "parasites" are causing all the issues, and the next year it's "candida."
July, 2013, Vol. 13, Issue 07
The Difference Between You and an Expert
By Stephanie Beck
Imagine if you had an opportunity to sit in a room for four days with the most successful massage business owners who gave you all their secrets to their business: the steps to take; what tools they used and how they built their successful practices.One of the biggest challenges after these events is how to process all the information and go back to your business plan to figure out how best to incorporate the new ideas without creating chaos.
We each have to invest in our profession and continue to expand our knowledge so that we can continue to grow. We both can appreciate the value gained by spending time with experts. It is one of the things that inspires us to achieve results for hundreds of clients each year.
Sometimes we get so busy focusing on the tasks, scheduling appointments, customer service issues, and the daily grind of the business that we forget to give ourselves permission to be creatively planning our next growth cycle for our business. Even if you have no idea where to start or if you tried marketing plans in the past with no results, that is why it is helpful to interact with experts and make the time to engage with others in our field and share our ideas, problems and experiences, so that your massage practice doesn't become stagnate. Have you ever fallen into the state of working in your practice instead of on your practice? Or become so discouraged that you feel like quitting?
One of the many things I have learned from my mentor and coach, Jack Mize, is "every millionaire marketer I've ever met was just a newbie that didn't quit." Although Jack was referring to a different profession, I think the same can be applied to our massage profession. Those experts who you visualize as the leaders of the profession, wrote the textbooks you used to learn massage or created modalities you love to use or built massage franchises and successful massage practices. What makes them different from you? It's not that they had special powers. They had the same opportunities, struggles, challenges, wins and losses; the difference was that they didn't quit.
There are many reasons why small businesses fail each year, competition, money issues, or poor management to list few. The biggest concern I hear when interviewing potential clients is not having enough consistent clients on the tables. We've helped healthcare practitioners in a variety of situations, some with social marketing, others with online marketing, and certain others with marketing planning and mindset. Today I'm sharing questions to use for your own massage practice to help you if you are stuck or perhaps looking for a way to organize your marketing or change your mindset.
Start by writing on a piece of paper or your computer for your planning strategies. First, list where your massage practice is today: how many clients you have, where you work, how many hours a week, etc. Second, list where you want to be and be specific about it. Marketing expert Ted McGrath breaks them into sections: personal, professional and financial, which I like and use as well. Obviously, you had aspirations when you started in massage and perhaps those have changed. Give yourself permission to think outside the box. Be as creative as you can and where you want to be one year from now.
Third, imagine it is one year from today you and I are having this conversation, and it has been the best year ever. Please list out what must have happened personally, professionally and financially to have made this the best year ever. Again, feel free to be as specific as possible. Then, answer this next question: How would you feel to complete just one of these goals? You can continue listing out for each of the goals how you would feel to complete them. What it means to you to achieve them.
Fourth, ask yourself, what is the main challenge keeping me from achieving the goal? If you have more than one challenge, continue listing out the challenges until you have them all in front of you. Finally, review the list of challenges and identify the possible solutions for these challenges. Start to separate them into categories identifying them as things you can do, things you should be doing, and things for someone else to do. Evaluate each challenge and solution against achieving your goal. In other words, there may be solutions that you "can" do yourself, however, you need to evaluate if that is the best use of your time management or money and how quickly you want to achieve you goal.
Ask yourself if the solution could be performed quicker by someone else who knows and understands it better? If you find you have everything on the list as items you should do, you probably are going to run into time management issues. Look for ways to automate some of the solutions. Or perhaps you don't know what some of the solutions are for the challenges. You might need training or consulting to help you find solutions. Start by making a plan of action to solve just one challenge and to achieve the solution you listed. If you don't know the solution, what steps are going to take to find the solution and remember to always give yourself a deadline. We are all human and although some are better than others at getting things done, every one of us needs a deadline to finish a project, otherwise life has a tendency to get in the way.
Continue to address each challenge until you have a plan of action for each one. Now, prioritize them by way of how each will help you make next year the best year ever. Which items do you need to do first in order to achieve you goal? When you have completed this you should have a great plan in front of you. You know where you are and where you want to be, the challenges you are facing that keep you from achieving your goal(s), solutions for each of the challenges, listed in priority and deadlines of when you are going to achieve them. You can now repeat this process, but this time imagine it is three years from now.
This should give you a clear plan of action for your massage practice. Success is not by accident. Each expert whether it be in the massage profession, Internet marketing, or any other business had to have a clear plan with goals and deadlines. I'm sure you are familiar with the saying, "When you fail to plan you plan to fail." I would be surprised if the experts you admire and follow have completed something similar to this.
Here is a little nugget of what to do after attending live seminars, online trainings, conferences, etc., and you get new ideas and inspirations that you want to incorporate. As inspiring as they might be, it is important you stay focused because there is such a thing I call "shiny object syndrome" where the next new item can distract you from achieving your goals. When you attend functions go with an agenda and purpose. Keep in mind what you are working towards and what your end result will be for your massage practice.
After the event, when you are filled with excitement and new ideas, go to your action plan and see if this new item (tool, modality, class, service, product, etc.) can be incorporated into your current plan. If it does, then figure out the best way to implement it, but if it doesn't, give yourself permission to set the idea aside for now. You aren't saying no to the opportunity, you are simply completing one project before starting another. You have every intension of implementing once you have met your goal. This can keep you from spreading yourself too thin and sometimes that can make you feel like quitting. Remember, the only difference between and the expert are they were a newbie that never quit!
Click here for more information about Stephanie Beck.
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