Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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Healing the Core: AWB Nepal Earthquake Relief Project
With almost 9,000 people killed during the earthquakes in April and May, another 23,000 suffering injuries, hundreds of thousands left homeless when entire villages collapsed, and many sacred sites destroyed, no one in this country of approximately 28 million has been left untouched by the disaster.
Data: The New Frontier in Health Care
Your practice is empowered with the data you need to improve patient health, run a more efficient (read: profitable) practice, get paid in timely fashion and help show the efficacy of chiropractic on the national stage in the midst of sweeping changes in health care!
ASA Ready to Impact Profession
The American Society of Acupuncturists (ASA) is a 501(c)6 (pending), not-for-profit collaboration among state based, acupuncturist professional associations.
News in Brief
Support of F4CP Continues With Latest Donations; Walter Reed Honors Dr. William Morgan; Recognizing 40 Years of Public-Health Activism; Allstate Decision Reversed.
The Ethics of Herbal Prescribing
While teaching ethics classes, I often encounter licensed acupuncturists who are surprised that our use of herbs and supplements has a specific section in the material. It is often an aspect within ethics that clinicians don't think of in practice.
Aetna Updates 97140 Policy
In a development the Association of New Jersey Chiropractors is calling "a resounding victory for chiropractors nationwide," Aetna Insurance Company has updated its national reimbursement policy regarding 97140 (manual therapy), reaching an agreement two years after the association filed a declaratory judgment suit in federal court against the insurer.
Exercise Recommendations for Healthy Aging
Aging is inevitable, but how you age is not. Common physical signs of aging include decreased muscle mass, decreased muscular power, increased body fat, and decreased aerobic (lung) capacity.
Acupuncture Treatment of Trauma in the Canine
From 1972 until 1976, John Ottaviano and I were treating dogs at five different veterinary clinics in the Los Angeles county area. Usually, we were at a clinic for seven to eight hours.
ICD-10 Is Not Scary (and Not About Billing)
In my 13 years of consulting with doctors on billing and coding matters, ICD-10 has aroused the biggest combination of misguided fear and ignorance I can remember.
Treat Every Patient as an Athlete
Frontal-plane movement pattern dysfunction can set the stage for musculoskeletal injury. Frontal-plane stabilization is essential during the normal activities of daily living: think single-leg stance and gait cycle.
Fish Oil: A Key Component to Positive Clinical Outcomes
Patients seem to be presenting with more complex problems, and many are responding to care more slowly or have completely unexpected results. Why?
Patient Retention Techniques
When talking about techniques to grow your business, we tend to focus on the "large" aspect of the patient base, that is, on strategies to attract new patients. However, it is important to remember that "loyal" is equally, if not more, important.
Teaching Qi Gong to Children
Many of us have come to embrace Qi Gong or Tai Chi practice as a regular part of our lives. Qi Gong has been a stabilizing factor in my life for the last twenty years.
What to do When Today Sucks
Have you ever had one of those days when nothing went the way it should have? The patient with migraines got worse instead of better from a treatment similar to one you've effectively used on him before.
Preaching to the Choir: How to Extend Our Reach Beyond the CAM Community
Professional conferences offer unique opportunities to network, be exposed to cutting-edge innovators, share your interests and work, and be inspired.
Lower-Extremity Overuse Injuries: Primer on Causes and Corrections
From ankle sprains to stress fractures, shin splints to plantar fasciitis, the research is clear: These common overuse injuries of the lower extremities – among dozens of others – may be related to abnormal foot function in your patients.
It's Time to Wake Up
It is time for this profession to wake up and tell someone about the healing benefits of acupuncture. This is the time for Asian Medicine. Its popularity, growth and unusual acceptance is nothing short of amazing.
Treating LBP in Golfers: Beyond Basic Assessment
The drive to master the most efficient swing demands a tremendous amount from the lower back. Maintaining stability in a flexed posture, supporting torso rotation and repetitively supporting the golf swing all put the lower back in a vulnerable position.
Technology Meets Practice: Chiropractic Every Day
About a year ago, I had an interesting conversation with a DC who made house calls. When I asked why, she was quick to explain she learns much more about her patients when she sees them at home than she could ever observe in the office.
A War You Can Help Patients Win
The average American consumes approximately 60 percent of calories from sugar, flour and refined oils. A donut is a good example of a so-called "food" that represents these calorie sources.
Integrative Sports Medicine
One of the most rewarding and challenging clinical scenarios is the treatment of athletes.
Making Public Health a Chiropractic Priority
As highlighted in this edition's News in Brief, Rand Baird, DC, MPH, FICA, FICC, editor and occasional author of our long-running column, "Chiropractic in the American Public Health Association", was recognized by the organization recently for 40 years of membership.
Relationship Marketing: A Modern Approach
Remember when you used to get real letters in the mail? Not the automated type, but the real deal, hand written with a personal message just because someone was thinking about you? You know what I'm talking about.
Healing Trauma: Cultivating Resilience and Presence Through Mindfulness, Part 1
All humans, by the very nature of being human, will experience moments of trauma and suffering. What, then, makes the difference in how the individual who experiences trauma, suffering, and spiritual loss reacts to such experiences?
An Unexpected Superfood: All About Eggs
About 40 years ago, excessive dietary cholesterol was labeled a public health concern. Specifically, it was thought that there was a causal link between consumption of cholesterol-laden foods and increased risk of heart disease.
Online Marketing Basics: Website Creation
The various online marketing options make it a challenge, especially when all you want to do is help your patients feel better. With such a broad topic, I'm going to share some basics you should know about website creation.
July, 2013, Vol. 13, Issue 07
The Difference Between You and an Expert
By Stephanie Beck
Imagine if you had an opportunity to sit in a room for four days with the most successful massage business owners who gave you all their secrets to their business: the steps to take; what tools they used and how they built their successful practices.One of the biggest challenges after these events is how to process all the information and go back to your business plan to figure out how best to incorporate the new ideas without creating chaos.
We each have to invest in our profession and continue to expand our knowledge so that we can continue to grow. We both can appreciate the value gained by spending time with experts. It is one of the things that inspires us to achieve results for hundreds of clients each year.
Sometimes we get so busy focusing on the tasks, scheduling appointments, customer service issues, and the daily grind of the business that we forget to give ourselves permission to be creatively planning our next growth cycle for our business. Even if you have no idea where to start or if you tried marketing plans in the past with no results, that is why it is helpful to interact with experts and make the time to engage with others in our field and share our ideas, problems and experiences, so that your massage practice doesn't become stagnate. Have you ever fallen into the state of working in your practice instead of on your practice? Or become so discouraged that you feel like quitting?
One of the many things I have learned from my mentor and coach, Jack Mize, is "every millionaire marketer I've ever met was just a newbie that didn't quit." Although Jack was referring to a different profession, I think the same can be applied to our massage profession. Those experts who you visualize as the leaders of the profession, wrote the textbooks you used to learn massage or created modalities you love to use or built massage franchises and successful massage practices. What makes them different from you? It's not that they had special powers. They had the same opportunities, struggles, challenges, wins and losses; the difference was that they didn't quit.
There are many reasons why small businesses fail each year, competition, money issues, or poor management to list few. The biggest concern I hear when interviewing potential clients is not having enough consistent clients on the tables. We've helped healthcare practitioners in a variety of situations, some with social marketing, others with online marketing, and certain others with marketing planning and mindset. Today I'm sharing questions to use for your own massage practice to help you if you are stuck or perhaps looking for a way to organize your marketing or change your mindset.
Start by writing on a piece of paper or your computer for your planning strategies. First, list where your massage practice is today: how many clients you have, where you work, how many hours a week, etc. Second, list where you want to be and be specific about it. Marketing expert Ted McGrath breaks them into sections: personal, professional and financial, which I like and use as well. Obviously, you had aspirations when you started in massage and perhaps those have changed. Give yourself permission to think outside the box. Be as creative as you can and where you want to be one year from now.
Third, imagine it is one year from today you and I are having this conversation, and it has been the best year ever. Please list out what must have happened personally, professionally and financially to have made this the best year ever. Again, feel free to be as specific as possible. Then, answer this next question: How would you feel to complete just one of these goals? You can continue listing out for each of the goals how you would feel to complete them. What it means to you to achieve them.
Fourth, ask yourself, what is the main challenge keeping me from achieving the goal? If you have more than one challenge, continue listing out the challenges until you have them all in front of you. Finally, review the list of challenges and identify the possible solutions for these challenges. Start to separate them into categories identifying them as things you can do, things you should be doing, and things for someone else to do. Evaluate each challenge and solution against achieving your goal. In other words, there may be solutions that you "can" do yourself, however, you need to evaluate if that is the best use of your time management or money and how quickly you want to achieve you goal.
Ask yourself if the solution could be performed quicker by someone else who knows and understands it better? If you find you have everything on the list as items you should do, you probably are going to run into time management issues. Look for ways to automate some of the solutions. Or perhaps you don't know what some of the solutions are for the challenges. You might need training or consulting to help you find solutions. Start by making a plan of action to solve just one challenge and to achieve the solution you listed. If you don't know the solution, what steps are going to take to find the solution and remember to always give yourself a deadline. We are all human and although some are better than others at getting things done, every one of us needs a deadline to finish a project, otherwise life has a tendency to get in the way.
Continue to address each challenge until you have a plan of action for each one. Now, prioritize them by way of how each will help you make next year the best year ever. Which items do you need to do first in order to achieve you goal? When you have completed this you should have a great plan in front of you. You know where you are and where you want to be, the challenges you are facing that keep you from achieving your goal(s), solutions for each of the challenges, listed in priority and deadlines of when you are going to achieve them. You can now repeat this process, but this time imagine it is three years from now.
This should give you a clear plan of action for your massage practice. Success is not by accident. Each expert whether it be in the massage profession, Internet marketing, or any other business had to have a clear plan with goals and deadlines. I'm sure you are familiar with the saying, "When you fail to plan you plan to fail." I would be surprised if the experts you admire and follow have completed something similar to this.
Here is a little nugget of what to do after attending live seminars, online trainings, conferences, etc., and you get new ideas and inspirations that you want to incorporate. As inspiring as they might be, it is important you stay focused because there is such a thing I call "shiny object syndrome" where the next new item can distract you from achieving your goals. When you attend functions go with an agenda and purpose. Keep in mind what you are working towards and what your end result will be for your massage practice.
After the event, when you are filled with excitement and new ideas, go to your action plan and see if this new item (tool, modality, class, service, product, etc.) can be incorporated into your current plan. If it does, then figure out the best way to implement it, but if it doesn't, give yourself permission to set the idea aside for now. You aren't saying no to the opportunity, you are simply completing one project before starting another. You have every intension of implementing once you have met your goal. This can keep you from spreading yourself too thin and sometimes that can make you feel like quitting. Remember, the only difference between and the expert are they were a newbie that never quit!
Click here for more information about Stephanie Beck.
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