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Massage Today
February, 2012, Vol. 12, Issue 02

WIBB Exclusive: Who Runs the Show?

By Jenn Sommermann, LCMT

Staffing issues abound. By far, it is the number one complaint of employers and the reason I am most contacted for consulting. It goes something like this. You have a successful practice and are turning away business.

You decide it is time to branch out, hire someone and take a cut of building someone else's business. You interview and find an appropriate candidate. The fit seems good for your practice. The massage skills are apparent and the person seems "nice". Lo and behold, you have hired your first staff. Perhaps you have even done this a few times and have several staff members at this point.

And then personalities come into play. This one doesn't like that one. That one is always late, breezing in past clients in the waiting room minutes before her scheduled appointment. Perhaps the person who shares your room doesn't leave it as clean as you would like. Maybe the furniture gets moved and now there are scratches on your hardwood floors. Does anyone else empty the trash but you? Rule number one of employment.... no one will care about your business as much as you.

To read the rest of this January 8, 2012, WIBB posting, visit

Click here for previous articles by Jenn Sommermann, LCMT.


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