resourcesABOUT MT AUTHOR GUIDELINES CLASSIFIEDS EDITORIAL CALENDAR MEDIA GUIDE MASSAGE MART SCHOOLS & EDUCATION FEEDBACK
Asking the Insurance Rep the Right Questions
One of the first or last questions a potential patient often asks is: "Do you take insurance?" An ill-informed or optimistic, "yes" can result in delayed or non-payment. Instead, just say: "Let me check if you are eligible first."
From Antiquity to Modernity: Huang Qin Tang at Yale Medical School, Part 1
Traditional Chinese medicine is a coherent medical system with several unique characteristics: it originated almost 3,000 years ago; in its area of origin, it has been practiced without interruption since its inception.
How to Humanize Your Content to Create Stronger Relationships
Content marketing is about building relationships, whether that is through updates on social media, offers on your website, blog posts, email campaigns, or even printed material. Now days a business needs to make a human connection.
The Clinical Versatility of Milk Thistle (Part 2)
Evidence is growing that the silymarin complex of flavonolignans from milk thistle can impact serum ferritin and iron overload in various clinical circumstances.
Chiropractic Around the World: WFC Country Reports December 2015
The following country updates are reprinted with permission from the December 2015 World Federation of Chiropractic (WFC) Quarterly World Report. Information is excepted for space and edited to DC-specific style guidelines.
Interprofessionalism: What it Means and Why You Should Care
Interprofessionalism in education and in practice is a growing trend across health care in the United States. The idea that team-based care and collaborative practice can improve health care has been around more than 50 years.
Integrative Medicine Can Shape the Profession
As the AOM profession struggles to define the role of "integrative" medicine within their practices their schools and organizations, students, faculty, alumni and administrators at schools wrestle with discussions of how much, where, how, and what to "integrate."
Forgotten Options for Musculoskeletal Health
Challenges with musculoskeletal health are of tremendous concern for many people today.
Diet, Nutrition and the Context of Risk (Part 1)
Food and supplement safety is a topic that often comes up when I speak to chiropractors for CE relicensing, even when it is not the advertised subject.
Treating Pain: The Hypermobile Coccyx
When I write about the coccyx, I recognize that I am talking about a relatively small subset of patients. When I write for Dynamic Chiropractic, I am trying to reach 60,000 chiropractors.
Percussion Therapy: An Experiment
My study of qi began more than 20 years ago — long before my study of TCM, points or pathways. It all started with an awareness in my hands and physical manifestations in the way of blockages while working on clients.
East Meets West
Gung Hay Fat Choi. Welcome to the year of the Monkey. There will be fireworks for both January and February this year. What great celebrations.
Yo San University Helps Make LA Communities Healthier
An element of healthcare training often overlooked is the residual benefit to communities served by Acupuncture and Oriental Medicine (AOM) schools nationwide.
Lab Rats (Roaming the Streets)
The title of this article is an accurate description of American consumers (regardless of age) in the modern era.
Enhancing Performance in Cross-Fit Athletes
Cross-fitness centers are expanding in number and increasing in popularity. To remain relevant to this growing portion of society, practitioners need to learn about the exercises and injuries common to this group.
Is There a Neurological Basis and Correction for Macular Degeneration?
Macular degeneration, aka AMD (age-related macular degeneration), is a common eye disease and a leading cause of blindness in people age 50 years and older, according to the National Institutes of Health National Eye Institute.
Do Doctors Lie to Patients? (Do You Lie to Yours?)
In a previous column ["When Patients Lie (Bribe or Flatter)," Oct. 1, 2015], I discussed the issue of patients lying to doctors, and the many reasons why this can occur.
Ethics: The Glue That Holds Us Together
Kudos to the National Certification Commission for Acupuncture and Oriental Medicine (NCCAOM) for creating a code of ethics for the nationwide profession and for deciding to make courses in ethics a requirement for certification renewal.
Taking Another Step Toward a Secure Future
In 2008, the Council on Chiropractic Guidelines and Practice Parameters (CCGPP) released a literature review on chiropractic care for low back disorders.
The Roots of Insomnia
One of the most common clinical presentations is insomnia. Next to digestive disorders, sleep disorders are one of the most common complaints the clinician will encounter in daily practice.
Window of the Sky Points
The acupuncture points known as Window of the Sky are a modern creation. There is no reference in Chinese medical texts for an acupuncture point category called Window of the Sky.
RAND Study Recruiting DCs
Dr. Ian Coulter, RAND / Samueli chair for integrative medicine and senior health policy researcher for the RAND Corporation, has issued a call for participation, recruiting doctors of chiropractic for a practice-based research study that will examine "the impact of evidence, outcomes, costs and patient preferences on the choice of treatment for chronic low back pain and neck pain."
The MRI: What to Do With the Results
As I wrote in my previous article on this topic, it is my goal for you, the doctor, to be an expert in interpreting MRI images yourself; and to be able to independently make decisions based upon a combination of clinical presentations and findings, followed by the MRI images.
Changing the Cultural View of Medicine
Many hospitals in the U.S. are incorporating integrative clinics that include Traditional Chinese Medicine. Cleveland Clinic has led the charge for adding a traditional Chinese herbal medicine clinic to their existing acupuncture program.
June, 2011, Vol. 11, Issue 06
Summer Fun is Marketing Time
By Jenn Sommermann, LCMT
This is a wonderful time of year for marketing and it is in your best interest to capitalize on it. Not only will it benefit you immediately but your efforts can have lingering effects into the next season and even next year.It is proven that people feel healthier and have more energy when the weather turns warmer and days are longer. Outdoor fun increases as we have more daylight hours to accomplish activities. In addition, people tend to eat healthier and find they shed some winter weight. Sun-kissed skin and bare feet replace long layers and shoes. Why not ride that health train and drum up some business?
In my own practice, I find my clients tend to take better care of themselves in the spring and summer months. It is a wonderful cycle to witness. Increased daylight leads to increased activity. Increased activity leads to weight loss. Weight loss leads to increased energy. Increased energy leads back to increased activity and so on and so on. Since my practice is full of these newly "fit" folks, it is easy for me to suggest increased frequency of massage sessions to them.
For example, if I see a client once a month, I suggest that during these months of increased activity, they come for an appointment every three weeks. Often, my clients are asking their bodies to perform a new activity or resume an activity they haven't done for six months. Things like bicycle riding, golfing, gardening and swimming (to name a few) all put extra strain on muscles that might not have been used for several months. Extra massage to alleviate the discomfort associated with the new activities makes sense. What I find is that clients tend to respond and like the new schedule and even after the summer months are over, they stick with it. On average, that means the client now comes to me an extra five times per year, totaling $500. If I see someone every 2 weeks, I recommend every 10 days or adding one extra session per month. That can mean as many as 10 extra sessions per year or $1000.
The clients you already see have an affinity for you and your work. They are easy clients to market to. For the sake of argument, I will assume you believe in the cumulative benefits of massage. It is in your client's best interest to receive massage, to be on a maintenance plan and stick to a consistent schedule of receiving it. That schedule and frequency varies from person to person, but I urge you to help the client find the happy balance. It is also in the client's best interest to receive "more" massage and that means increasing frequency. I call it Lifetime Value of the Client (LVC). Your marketing goal should always be to increase LVC. With a population that already is familiar with your work, likes you, reschedules and pays you, it is easier than finding new clients. Remember, it costs less and takes less effort to increase LVC, compared to going out and searching for new business.
I have a client who I used to see monthly. Last spring she took up a new sport and was experiencing discomfort as her body transitioned into the new things she was asking of it. She commented that the week before our massage appointment, her body ached and she longed for the appointment. She was able to go three weeks without pain and complaints but the last week in waiting was "torture." I suggested she not wait the full month and that we see each other BEFORE she experienced discomfort. It was as if a bolt of lightning struck! "Genius," she said. I have seen her every three weeks for the last year and she (for the most part) remains pain-free between appointments. Rocket science? I think not; just good marketing.
There are also more opportunities to drum up new business in the warmer months. People who hibernated all winter have come outside to play, shop, dine and enjoy the outdoors. Moods tend to be better and I find people more approachable this time of year. Venues like street fairs, outdoor concerts, kid's sporting events, festivals and flea markets provide a wonderful opportunity to meet new people and discuss your profession. Be ready with what to say and have business cards on hand. Remember, you have five seconds to attract someone's attention. What you say in that initial five seconds can make or break a professional relationship. I know this kind of marketing isn't everyone's cup of tea but if you have the personality or the drive, it can be extremely beneficial.
Suggesting increased frequency of massage or LVC is a win-win for everyone. Warmer months and increased activity lends itself to receiving more massage. Most clients just need the seed planted. After you read this, pick one client to try it on. Make the suggestion to increase frequency or add just one more massage to their current schedule. What's the worst that can happen? They might say no but they won't leave your practice over it. But maybe, just maybe, they say yes. And then... imagine the possibilities.
Click here for previous articles by Jenn Sommermann, LCMT.
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