Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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Professional Credentialing and Board Certification: An Ethical Faux Pas
Because of the Affordable Care Act, health care systems are coordinating care through accountable care organizations (ACOs) in order to reduce the cost of care and improve quality of care.
The Year to Make Things Happen
It is hard to believe that the Year of the Ram – 2015 is half over. Time seems to be moving especially fast. This is the year for things to happen for the acupuncture profession.
Acupuncture in the U.K. Today: A Personal View
When asked to write a short piece on the current state of the U.K. acupuncture profession, my first response was to say it has all been relatively quiet.
Leg-Length Inequality and Pelvic Fixation: A New Approach to the Negative Derifield (Part 2)
As we noted in our previous article, with a positive Derifield (+D), the doctor observes the reactive (shorter) leg in the prone position that becomes longer or "crosses over" in the flexed position.
Giving Vets the Care They Deserve
The Department of Veterans Affairs (VA) administers the largest integrated health care system in the United States.
What Does Success Mean to You?
Recently, I was asked to speak to young, budding businesswomen about running a successful business — and at first I thought, "Me? You want me to speak to others about success?!"
Green Tea Improves Cognitive Function in Elderly Subjects
Publishing their results in the journal Nutrients, in May 2014, researchers showed that drinking the equivalent of 2 to 4 cups of brewed green tea (or bottled tea) daily improved cognitive function or reduced the progression of cognitive dysfunction in elderly subjects.
Green Tea Improves Cognitive Function in Elderly Subjects
Publishing their results in the journal Nutrients in May 2014, researchers showed that drinking the equivalent of 2-4 cups of brewed green tea (or bottled tea) daily improved cognitive function or reduced the progression of cognitive dysfunction in elderly subjects.
Acupuncture and the Pulse
In 1991, I attended a martial arts workshop hosted coincidentally by Sung Baek, a martial artist and the head of his lineage as a Korean trained acupuncturist. I was enamored by the details Sung could attain from the pulse, as told to me by some of his apprentices.
TMF 2015 Scholarships
The Trudy McAlister Foundation (TMF), a nonprofit organization established to support students who are on track to make contributions either to clinical practice and/or to the understanding of the role of Traditional Oriental Medicine, has announced the 2015 scholarship recipients.
Rethinking Musculoskeletal Pain – A Public Health Perspective
The American Public Health Association (APHA) is the world's oldest and largest association of its kind, founded more than 140 years ago and boasting over 25,000 members.
First Do No Harm?
There's no questioning the frightening nature of breast cancer, which strikes one in eight women in the U.S. – eclipsed only by skin cancer in terms of prevalence.
Use Technology to Gain New Patients and Improve Efficiency
From the smartphone in your pocket to your microwave oven, advancements in technology have made almost every aspect of our lives easier.
How One Little Symbol (#) Gets You More Patients
Are you struggling to get more fans or followers for your acupuncture practice? Or are looking for ways to simply connect with your patients? Or do you just want to know how to keep them engaged (comments, retweeting, liking and sharing)?
Our Biggest Challenges to Compete in Wellness Care
In the first article in this four-article series [May 1 DC], I made the case that chiropractors should either embrace offering lifestyle wellness in their practices or face the possibility of losing their place in the wellness care marketplace.
ACA or ICA: Which Best Represents You?
Last June, I was honored to represent Texas ICA members as their representative assemblyman at the ICA Annual Meeting in Kansas City.
Marijuana, Apathy and Chinese Medicine, Part 2
A talented young woman presented herself with emotional mood swings, which included being nervous, anxious and jittery.
We Get Letters & Email
A House Divided? (May 1 issue) provoked significant response from readers. Here are several of the surprisingly similar comments we received.
Reducing the Autogenic Inhibition Reflex: Making Weak Muscles Strong
The autogenic inhibition (AI) reflex is a sudden relaxation of a muscle in response to excess tension.
The Source-Luo Point Combination
The luo collaterals are part of the acupuncture channel system presented in the Su Wen and the Ling Shu (The Nei Jing). The function and clinical application of the luo mai are primarily presented in chapter 10 of the Ling Shu, however, they are also found in others chapters in the Su Wen and the Ling Shu.
A Poor Choice for Pain Relief
Acetaminophen is the most popular pain reliever in the U.S., accounting for an estimated 27 billion annual doses as of 2009. With 100,000-plus hospital visits a year by users, it's also the most likely to be taken inappropriately.
The Nectar of Plants: Essential Oils and Chinese Medicine
Essential oils are a very hot topic these days, especially with the likes of the Ebola virus and the resurgence of measles lurking in our awareness, but when I first became interested in Chinese medicine, essential oils weren't on the radar screen for acupuncturists.
Spieth Thanks His Chiropractor After Historic Masters Win
Jordan Spieth didn't just capture the hearts of golf enthusiasts worldwide with his record-setting, wire-to-wire victory at the 79th Masters Tournament.
Calculating Billable Units
I recently learned of an office that was audited based on the number of acupuncture sessions performed in one day. Is there a maximum number of sessions that can be performed in one day?
The Modern Acupuncturist
You studied ancient Chinese medicine, but I'll bet you don't practice it! Contrary to popular belief, our medicine has evolved A LOT over the years. Let's take a brief walk through history and discover the differences between ancient and modern acupuncturists.
December, 2010, Vol. 10, Issue 12
Tactile Sensations Affect Perception, Not Reality
By Rita Woods, LMT
Did you know that holding a warm cup of coffee can foster a sense of trust in another person? Touching is an important part of interacting with our environment and people. Research suggests that touch, including temperature sensations can subconsciously affect our impressions of others, the decisions we make and even our behavior.
New scientific evidence now suggests that what we think and perceive can result from associating concepts we garnered from touch experiences. A recent study,1 supported by the National Institutes of Health, set out to discover whether or not tactile impressions affect what we think and believe. Researchers, Dr. John Bargh (Yale), Dr. Joshua Ackerman (Massachusetts Institute of Technology), and Christopher Nocera (Harvard), designed a series of experiments to test whether the characteristics of an object can affect our judgment about unrelated things.
Weight, texture and hardness are often used as metaphors. Weight is associated with concepts of seriousness and importance (e.g. a "weighty matter" or "light reading"). And roughness and smoothness are associated with difficulty and harshness (e.g. a "rough day" or "smooth sailing"). Hardness and softness are associated with stability, rigidity and strictness (e.g. "hard-hearted" or "soft on someone"). To test these sensible concepts, the researchers conducted four experiments:
What they found suggests that information acquired through touch creates imperceivable influence over what we think and believe. "Our minds are deeply and organically linked to our bodies," said Bargh. They also found that these tactile experiences can create beliefs that may differ from reality.
The multi-sensory interactions we experience are a natural process that takes place in certain regions of the brain. We unknowingly use several of our senses to discern and learn. For instance, when someone shows you an object that you are not familiar with, you instinctively reach out your hand to grasp it and say, "Can I see that?" This response suggests that investigation involves more than vision, it is rather the sum of seeing, touching, feeling and even manipulating the unfamiliar object.
The Concept of Warmth
New evidence shows that one region of our brain is involved in both our physical and psychological ideas of warmth; warmth, in terms of personality traits, translates to "trust" and "generosity". In a study2 also supported by the National Institutes of Health, researchers looked at the concept of warmth.
The researchers placed each of the 41 participants in a building lobby. The participant was then met by a woman carrying a cup of coffee, a clipboard and two textbooks. During the elevator ride up, the woman casually asked the participants to hold her cup of coffee while she recorded information on her clipboard. Half of the participants were given a cup of hot coffee and the other half iced coffee.
Once they reached their meeting room, the participants were given a questionnaire about someone who was described as intelligent, skillful, industrious, determined, practical and cautious. They were then asked to rate the person on personality traits related to warm/cold ideas. Those participants holding a warm cup of coffee in their elevator ride perceived the person as "more loving, friendly and having positive characteristics". Those asked to hold the iced coffee were more likely to perceive the same person as "less generous, less sociable and less caring".
So holding something warm did affect the impressions about an individual, but the researchers now wondered if it could affect their behavior as well. So they devised the following experiment:
They asked another group of volunteers to briefly hold either a hot or cold therapeutic pad, telling them it was for a product evaluation. After the participants rated the effectiveness of the pad, they were given a choice of reward for participating. They could choose either a Snapple beverage or an ice cream certificate for themselves or for a friend. Regardless of whether the gift was a Snapple or an ice cream certificate, the participants who held the cold pad were more likely to choose the gift for themselves. Those who held the warm pad, in contrast, were more likely to choose the gift for a friend.
It's interesting to note that holding a cup of hot coffee not only affected the participants' judgement but also made the same participants more likely to buy a gift for someone than if they held iced coffee!
Making Our Impression
As massage therapists, our livelihood comes from touching others. These experiments demonstrate the importance of the quality of our touch. This affects not only the quality of care but the impressions we give our clients about ourselves. By the way, another experiment using poor personal hygiene equates to the belief that the person with poor hygiene habits was lacking in moral integrity.
If you want to be successful in life, it would be wise to consider the unconscious brain. First impressions are likely to be influenced by the tactile environment. In other words, keep your environment, office and home filled with soft chairs that are tranquil in nature. Maintain a comfortable room temperature. Keep warm things and drinks available, especially in the winter. Involve a heavy item when you want someone to take it seriously. And maintain impeccable personal hygiene. This will help them view you as warm, trustworthy, qualified and of high moral character. All of which are important to a successful business.
Click here for more information about Rita Woods, LMT.
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