Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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Sports Medicine 101: Surgery or No Surgery?
In the world of sports medicine, many careers are saved by surgeries that correct traumatic damage to the body. Muscle tears, ligament damage, fractures, spinal disc herniations, and joint instabilities are a few of the issues frequently addressed with surgical intervention.
Chinese Doctors Poke Holes in Australian Study
A recent Australian clinical trial, published in the Journal of the American Medical Association (JAMA) in 2014 by Rana Hinman, et el., evaluating the effectiveness of both needle and laser acupuncture for chronic knee pain.
The Risks I Took
We all take risks when we choose this profession. For some, it is not knowing if you can make a living practicing TCM. For others, it is parental or cultural disapproval.
Nomenclature and Classification of Lumbar Disc Pathology: Version 2.0
The Nomenclature and Classification of Lumbar Disc Pathology consensus, published in 2001 by the collaborative efforts of the North American Spine Society, the American Society of Spine Radiology and the American Society of Neuroradiology, has guided radiologists, clinicians and the public for more than a decade.
Marketing with a Microphone
When given an option, it stands to reason that people prefer to do business with those they know, like, and trust.
Creating Relationships at Southwest Symposium
The month of May brought many interesting activities. As I have said in many previous columns this year, this profession is moving in a very exciting direction. Make sure you are getting involved. If you're not, you just might get left behind.
An International Life: An Interview with Mary Elizabeth Wakefield
I met Mary Elizabeth Wakefield during her class last summer in Seneca Falls, New York at the Finger Lakes School of Chinese Medicine.
Going On-Site With Chiropractic Care
The Foundation for Chiropractic Progress has released a position paper highlighting the financial, clinical and patient-satisfaction benefits of providing chiropractic care at on-site corporate health clinics.
The Source-Luo Point Combination, Part 2
The Da Cheng includes symptoms for the source-luo points that indicate when to use them for treatment. Yang defines the method as the guest-host (it is one of a variety of acupuncture point combinations called guest-host).
The Three Heater Official
This Official, belonging to the element Fire, is responsible for maintaining and regulating the heating system of the body, mind, and spirit. It is named for its function. The trunk is divided into three "burning spaces" or "jiaos."
Key Changes and Updates to the 7th Edition CNT Manual
Acupuncture Today recently interviewed Jennifer Brett, ND, L.Ac. regarding the updates to the CNT manaul.
Meet Cheyenne: Your Future Colleague
Allow me to introduce you to Cheyenne (Chey), the daughter of some of our family's closest friends. We attend and serve at the same church together, and have known each other for many years.
News in Brief
Investigating the Cellular Impact of Mechanical Force; National Board Seats (Not-So) New Officers at Annual Meeting.
Desert: A Metaphor from the Study of Genetics
In most of the human lives I know about, there are stretches of time which feel stagnant, or worse. We can feel adrift, or wounded and sidelined, and these times don't seem to carry much usefulness while they are unfolding.
Should You Change an Athlete's Natural Running Form?
Once past the ankle, impact forces travel at about 200 mph into the knee. In addition to allowing the quad to absorb force, bending the knee (E) prevents the hip and pelvis from moving up and down too much (F), which is important for injury prevention and efficiency.
Q&A With the First VA Chiropractic Residents
As you may have read previously, a major step forward for the profession occurred in July 2014 when the Department of Veterans Affairs began piloting a chiropractic residency program at five locations.
NCCAOM Video Contest
The NCCAOM is excited to announce the launch of the second annual video contest "Because it Works!" 2015.
Treatment of PTSD: An Opportunity for the Practice of Integrated Medicine
PTSD is widespread across America today. Not only do many of our honored men and women in uniform bring it home with them from the war zones they have been active in, but it often follows any life-threatening event people go through when their lives have been in danger.
Leg-Length Inequality and Pelvic Fixation: A New Approach to the Negative Derifield (Part 3)
A patient with sacroiliac fixation and dysfunction ordinarily demonstrates a noticeable leg-length inequality when placed in the prone position on the adjusting table.
Free Yourself From the Pocketbook Practice
Let's take a journey together; there's an important lesson to be learned. Imagine a town or city just like yours.
I was sitting in a Pizza Hut in Peoria, Ill., with my friend Reggie, sometime in the spring of my senior year in college, when he started doodling on his paper placemat. In those days, the company had a picture of U.S. on the mats, showing all the locations of the "Huts" in the country.
August, 2010, Vol. 10, Issue 08
IMA Owner Says He "Sabotaged" the Business
Blames Depression, Says Failing Company Owes $600,000
By Ramon G. McLeod, Editor-in-Chief and Christie Bondurant
Will Green, the owner and founder of the International Massage Association (IMA), a business that was once a major insurer for the massage therapy community, said Wednesday (July 21) that he "began to sabotage" the association last year, owes his insurance broker "about $600,000," and stopped making payments on insurance premiums.
The e-mail, sent to the association's members, was in apparent response to a Massage Today story ("What Became of IMA", July 19) that described the severe financial troubles that have befallen the association.
Green has refused to respond to numerous phone calls requesting an interview on the story, including three calls made Thursday, July 22. In one of those calls, the person answering the phone said he was "out of town" for the day.
In the e-mail sent to IMA members, Green makes a series of admissions about the company's apparent collapse.
"I am not faultless. I began to sabotage the business through hurt and anger last year." He blames the "sabotage" on depression and says he wished he "had gotten some help because depression is a subtle destroyer."
Confirming one of the major findings of the original Massage Today story, Green says "I owe (his former) insurance broker about $600,000." He says that he is trying to sell off real estate to "pay that debt."
The e-mail further states that on April 22, the association's insurance broker cancelled policies. In an interview with Massage Today last week, Bret VanLeeuven, owner of IMA's primary insurance broker, Utah-based Stratus Insurance, Inc., said that Stratus had indeed cancelled the policies because "he owes us close to seven figures."
In trying to explain what happened to the money and to the association, Green in the e-mail says that he discovered in July 2009 that issues had arisen over a claim made to one of his non-massage insurance businesses.
In researching the claim, which was made by someone "not in our database," he "found out (that) our insurance policy was being sold by another insurance broker with our name on the policy for an inflated wholesale price."
He said that this had allegedly been going on for four years.
"My friends at the insurance brokerage had been raping me economically since 2004. I was hurt and angry. I found out from the U.S. Justice Department Insurance Fraud Division that this was not legal."
Nevertheless, Green said, "I did not pursue a legal remedy. I went into a depression without even realizing it." He also claims that he has been cooperating with the FBI for three years in an insurance fraud case and that "one of the parties" in the case has plead guilty.
Green said it was depression resulting from the July 2009 discovery that led to his failure to keep up with payments: "I stopped paying insurance premiums and went into a tailspin."
The e-mail doesn't say which insurance broker allegedly mishandled the policy he describes as discovering in July 2009. Stratus was still doing work until April 22, when Stratus cancelled work for Green.
In interviews last week, VanLeeuven insisted that Stratus was not involved in "any scheme."
The relationship between Green and VanLeeuven began around 2004, VanLeeuven said. Stratus, like other insurance brokers of its type, acquires the policies that insure the premium payers from liability claims.
Earlier this year, sources present at meetings where Green tried to sell IMA said that Green suggested that Stratus had failed to properly handle policies in several of the years since 2004, an allegation that VanLeeuven strongly denied.
"Every premium that was collected was passed on to the appropriate parties," he said.
"Our business has been audited many times, we held up our part of the contract," he said. "And the bottomline is that as far as Stratus is concerned, every claim that was made was paid. There have been no complaints about unpaid valid claims."
VanLeeuven, who is travelling overseas, was unavailable to comment on this story.
End Game for IMA?
Left unstated in the e-mail from Green was one very large question: What happened to the $600,000?
What is clear, however, is that Green is scrambling for cash because, as he says in his e-mail: he is trying to sell off property to cover it. It is also clear that IMA is finished. In his e-mail Green says it will cease to exist at the end of 2010.
Editor's Note: If you have had issues with either of IMA's insurance operations, please contact
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