Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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Practice Policy (Gone Bad): The Sign
Every once in a while, you see something and think to yourself, That's a really bad idea. Case in point: I went to see my medical doctor the other day. Just after being "roomed," as they say, the nurse checked my vital signs. Then she left.
Oriental Medicine on the World Stage
"Let me win. But if I cannot win, let me be brave in the attempt." This simple, yet powerful statement was lived out time and time again by so many of the athletes from around the world during the Special Olympics World Games in Los Angeles.
Surprising Reasons for Orthotic Efficacy
Clinical outcome studies show orthotics are effective in the management of a wide range of injuries, including plantar fasciitis, Achilles tendinitis and patellofemoral pain syndrome.
Do Some Good and Grow Your Business with Cause Marketing
Cause marketing is truly one of the best ways that you can promote your services as a acupuncture professional. Cause marketing refers to a type of marketing where a business partners with a non-profit organization to help bring awareness to a charitable cause.
What's Chiropractic Research Worth to You?
The Palmer Center for Chiropractic Research (PCCR), in celebration of its 20th anniversary, has announced it is spearheading a fundraising campaign to support chiropractic research.
More Chiropractors Required
An intriguing study published in the Journal of the American Board of Family Medicine examines how "chiropractic care affects use of primary care physician (PCP) services."
Healing Trauma: Cultivating Resilience and Presence Through Mindfulness, Part 2
In the last issue of Acupuncture Today, the first part of this article introduced the topic of trauma and resilience, and their relationship to the autonomic nervous system response and the concept of the spirit being grounded in the body, and suggested the importance of mindfulness as a tool for healing.
Harvard Health References Flawed AHA Position Paper
In its special health report, "Stroke: Diagnosing, Treating, and Recovering From a 'Brain Attack,'" Harvard Health Publications includes information from the American Heart Association's 2014 position statement on cervical manipulation and cervical dissection – a statement the American Chiropractic Association emphasized in a letter to Harvard Health mixes "scientific facts with half-truths."
The New Age of Communication
In the age of technology, everyone, including the patient, is seeking faster, easier ways to communicate. With a wealth of social media, blogs, websites and videos, we are constantly barraged with information – to the point of overload.
Practicing with Authenticity
To extrapolate from the above quote, patients love healthcare providers they can trust. One way to earn the trust of your patients is by practicing with authenticity. What does that mean, exactly?
Improving Communication Between AOM and Biomedical Providers
How comfortable do you feel talking to Western medical providers? If you are like me, you may not feel as comfortable as you would like. Some of my interactions with MD's haven't been the fruitful steps toward integrative medicine for which I had hoped.
An Acupuncturist's View of Medicinal Marijuana
The use of cannabis for medical purposes is very controversial. Use as a panacea by physicians uninitiated to the proper application of herbal medicine, as well as an excuse for recreational use have greatly confused the issue.
Acupuncture Rising: From Acupuncture Anesthesia to Assisted-IVF, Part 1
Acupuncture's cultural and historical roots go back to the emergence of Chinese civilization. For more than 2,000 years, acupuncture needling has been continuously practiced on the largest population in the world.
News in Brief
Call for Abstracts Announced - Parker Las Vegas 2016; Logan Adds Doctorate Degree; New Role for Dr. James Edwards.
Getting a YES: An Effective Strategy for Overcoming Patient Objections
Patients make more excuses for declining care from an acupuncturist than perhaps any other type of doctor. Various reasons hold them back from making a commitment to care.
A Chiropractor's Guide to Yoga
"Doctor, can I continue to do yoga while undergoing your care?" "Is it OK for me to go back to yoga while I'm getting my back treated?" "It is safe to start my yoga classes again after my neck pain improves?"
The Zen Art of "One Point"
We were always told in our Zen Shiatsu training (by Japanese and Japanese American instructors) that our ultimate aim was to to find that "One Point." To be so focused we could touch just one point to transform Qi throughout a client's body.
Nuts Reduce Risk of Heart Disease, Cancer and Other Health Problems
Several recent studies suggest regular consumption of nuts may provide a significant degree of protection against certain types of cancer, heart disease, possibly type 2 diabetes and some neurodegenerative diseases.
Modernization of Chinese Medicine
Language – written, spoken, signed, or otherwise is learned as a means to express our individualized perceptions about the world around us. Language is designed to communicate our personal experiences.
Dorsiflexion Dysfunction: Evaluation & Manipulation Techniques
Almost every condition from the foot to the hip can be attributed to the inability to dorsiflex the ankle mortice and other joints that participate in dorsiflexion. Let's start by understanding normal versus abnormal dorsiflexion.
Patient-Centered Care vs. Payer Restrictions: Your Ethical Obligation
Do you have an ethical obligation to evaluate your patients, make a diagnosis and provide evidence-based, patient-centered health care, irrelevant to the payer restrictions?
The Short Leg Dilemma
When evaluating a new patient, it is common to note a relative shortening of one leg to the other. Some patients will even tell you they have one, and then pull out the store-bought heel lift they read about online.
Help: A Need at Every Level
One of the great gifts of training in acupuncture is the ability to take good care of oneself. I recently had a bout of frozen shoulder — an inflammatory syndrome which can be debilitatingly painful and take years to resolve.
Fertility and Poly-Unsaturated Fatty Acids
Starting or expanding one's family is a major milestone. It's something that more and more people seek out health care advice and support for.
The Food Conversation: Nutrition and Your Practice
It's morning and your first patient rolls in with a triple espresso steaming in one hand and a frazzled, desperate look in her eye. "You gotta help me, doc, I am constipated unless I drink one of these, and I am exhausted and anxious all the time."
Fish Oil: A Key Component of Positive Clinical Outcomes
Patients seem to be presenting with more complex problems, and many are responding to care more slowly or have completely unexpected results. Why?
May, 2010, Vol. 10, Issue 05
Anatomy of a Massage School Makeover
By Angie Patrick
Sometimes you get an idea that makes perfect sense, but you simply do not have the appropriate place to launch it. Maybe the timing isn't right, or the manpower and implementation that you need to launch would be more than you have capacity to offer.Yet you know the idea has merit, and can benefit so many in the industry. I had the idea of a "Massage School Makeover" rolling around in my head for almost a year. Despite all the willingness and excitement about the project, nothing seemed to come into alignment to enable this idea to grow feet and walk on its own.
One day, I was talking with my dear friend Scott Dartnall of World Massage Conference (WMC) about how to invite schools to attend the WMC and give them an all-access pass to the presenters for free. Since schools and students are a huge part of my involvement with the industry, and recognizing the potential outreach the WMC could have with its positive impact on students and schools - a light bulb went off in my head.
Perhaps, finally, this was the perfect launching pad for this outrageous and unprecedented event I had knocking around in my head for so long. Our own company, Massage Warehouse and the World Massage Conference would be an awesome collaboration, with the exposure and ability to make the idea work. I took a deep breath and pitched the idea to Scott. To my delight, he was as excited about the project as I was.
Hunger for Product Knowledge
The idea of the makeover came about as a direct result of my school visitations and trade-show participations across the nation, and seeing the hunger for product knowledge on behalf of the students, as well as the schools. Additionally, our school program at Massage Warehouse is designed to help schools and students make the appropriate choices for the good of their practice, economically and as hassle-free as possible. It was in these interactions with schools that it became clear our responsibility was to make sure we come up with a way to broaden the overall exposure and education about products. As my role with Massage Warehouse has evolved over the years, one thing has definitely not changed - my desire to educate and expose students and therapists to a wide array of professional-grade products.
I could see need and opportunity for greater exposure and involvement in product and supply education. This is where the many contacts I have made with hundreds of vendors over the years could come into play. Then I could share the hopes that perhaps we could all come together as a community and each take a part in a program designed to bring these products forefront where they can be considered, discussed and researched by the schools and students alike.
To my great happiness, the response has been overwhelming. Manufacturers, educators, and product suppliers from all segments of the business have made their commitment and expressed their support for this project. Take a look at these wonderfully generous professional product partners on MassageToday.com and click on "Massage School Makeover." You can learn a bit more about the growing size of the final award and explore direct links to the professional product partner Web Sites to learn more about the products they offer.
This project really involves each and every individual within our industry. When I tried to drill down to the impact it may have and who the participants would be, one overwhelming truth occurred to me. While therapists each have their own specialty, their one commonality is the fact they all graduated from someplace. Each practitioner learned their modalities and techniques from an instructor while attending a school. This would enable every therapist an opportunity to voice support and to nominate their own school.
I would encourage instructors, educators, directors, school owners, students and therapists to take a moment to visit the Massage School Makeover page and nominate their school. Perhaps you will be the catalyst for your school to receive a makeover valued at more than $16,000, and growing! With greater exposure and participation on behalf of the vendors, there is no telling how great the final award may be. Your odds of winning are substantial, and the possibility of this award coming to your school is well within reach!
I would also encourage every school, instructor or school director/owner to participate in the free access to the World Massage Conference. Here, world-class presenters will be inside your classrooms, providing insight and instruction to your students, free of charge. It is unprecedented access to some of the world's leaders in our industry and an opportunity that should not be missed.
I would like to thank all of our professional product supply partners for their selfless support of this event. It is with great joy in my heart we launch the Massage School Makeover, and it is my hope we can communally share the goodwill and awareness of the support of education through this event.
Click here for more information about Angie Patrick.
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