resourcesABOUT MT AUTHOR GUIDELINES CLASSIFIEDS EDITORIAL CALENDAR MEDIA GUIDE MASSAGE MART SCHOOLS & EDUCATION FEEDBACK
A Tribute to a True Chiropractic Leader
President of Texas Chiropractic College (alumnus, class of 1950) and the American Chiropractic Association (ACA) Board of Governors. President of the Texas Chiropractic Association and twice-appointed member of the Texas Board of Chiropractic Examiners.
Practicing with Authenticity
To extrapolate from the above quote, patients love healthcare providers they can trust. One way to earn the trust of your patients is by practicing with authenticity. What does that mean, exactly?
Do Some Good and Grow Your Business with Cause Marketing
Cause marketing is truly one of the best ways that you can promote your services as a acupuncture professional. Cause marketing refers to a type of marketing where a business partners with a non-profit organization to help bring awareness to a charitable cause.
When Patients Lie (Bribe or Flatter)
Recently, a new patient told me about what I thought was a novel twist on the doctor-patient relationship. She felt she had to lie to her DC to discontinue her treatment.
Nuts Reduce Risk of Heart Disease, Cancer and Other Health Problems
Several recent studies suggest regular consumption of nuts may provide a significant degree of protection against certain types of cancer, heart disease, possibly type 2 diabetes and some neurodegenerative diseases.
The Short Leg Dilemma
When evaluating a new patient, it is common to note a relative shortening of one leg to the other. Some patients will even tell you they have one, and then pull out the store-bought heel lift they read about online.
Managed Care Subverts Chiropractic
A study published in the American Journal of Managed Care underscores why so many chiropractic patients go out of network in order to get the care they need: Managed care may be effectively locking them out.
Getting a YES: An Effective Strategy for Overcoming Patient Objections
Patients make more excuses for declining care from an acupuncturist than perhaps any other type of doctor. Various reasons hold them back from making a commitment to care.
The New Age of Communication
In the age of technology, everyone, including the patient, is seeking faster, easier ways to communicate. With a wealth of social media, blogs, websites and videos, we are constantly barraged with information – to the point of overload.
Dietary Fat and Prostate Cancer: An Important Update and Review of Mechanisms
K.M. Di Sebastiano and M. Mourtzakis published a review paper examining the role of dietary fat on prostate cancer development and progression late last year that does a stellar job of summarizing the available data on fat and prostate cancer.
Oriental Medicine on the World Stage
"Let me win. But if I cannot win, let me be brave in the attempt." This simple, yet powerful statement was lived out time and time again by so many of the athletes from around the world during the Special Olympics World Games in Los Angeles.
Why More Patients Don't Come to Your Office
Every so often, something turns out to be much easier than anticipated. It's like ordering a piece of furniture or a child's toy that comes in 167 pieces.
Do You Have a Post-ICD-10 Strategy?
Post-ICD-10 planning is critically important to the health of a practice, in part because ICD-10 is brand new to providers, payers and related affiliates alike.
The Food Conversation: Nutrition and Your Practice
It's morning and your first patient rolls in with a triple espresso steaming in one hand and a frazzled, desperate look in her eye. "You gotta help me, doc, I am constipated unless I drink one of these, and I am exhausted and anxious all the time."
Thinking About Cohen's Kappa
Let's think about some notions of reliability and validity, and about what it means for diagnostic examiners to agree in meaningful ways. Diagnostic tests must obviously be both reliable and valid.
Active Care for Ankle Sprains
An ankle sprain is a common injury, since this joint is required to perform complex movements under high forces during normal walking. In fact, 10 percent of all emergency-room visits are ankle-sprain related and an estimated 25,000 ankle sprains occur in the United States daily.
Troubleshooting: Billing Multiple Fees for the Same Service
I am afraid I may doing something illegal. I have heard I cannot bill different fees for the same service.
The Zen Art of "One Point"
We were always told in our Zen Shiatsu training (by Japanese and Japanese American instructors) that our ultimate aim was to to find that "One Point." To be so focused we could touch just one point to transform Qi throughout a client's body.
Modernization of Chinese Medicine
Language – written, spoken, signed, or otherwise is learned as a means to express our individualized perceptions about the world around us. Language is designed to communicate our personal experiences.
Improving Communication Between AOM and Biomedical Providers
How comfortable do you feel talking to Western medical providers? If you are like me, you may not feel as comfortable as you would like. Some of my interactions with MD's haven't been the fruitful steps toward integrative medicine for which I had hoped.
We Get Letters & Email
It was with great interest that I read "Trouble in the Wellness Waters?" in the May 1, 2015 issue of Dynamic Chiropractic. I heartily applaud Dr. Hayes for his insightful and informative article.
Healing Trauma: Cultivating Resilience and Presence Through Mindfulness, Part 2
In the last issue of Acupuncture Today, the first part of this article introduced the topic of trauma and resilience, and their relationship to the autonomic nervous system response and the concept of the spirit being grounded in the body, and suggested the importance of mindfulness as a tool for healing.
Help: A Need at Every Level
One of the great gifts of training in acupuncture is the ability to take good care of oneself. I recently had a bout of frozen shoulder — an inflammatory syndrome which can be debilitatingly painful and take years to resolve.
An Acupuncturist's View of Medicinal Marijuana
The use of cannabis for medical purposes is very controversial. Use as a panacea by physicians uninitiated to the proper application of herbal medicine, as well as an excuse for recreational use have greatly confused the issue.
Acupuncture Rising: From Acupuncture Anesthesia to Assisted-IVF, Part 1
Acupuncture's cultural and historical roots go back to the emergence of Chinese civilization. For more than 2,000 years, acupuncture needling has been continuously practiced on the largest population in the world.
January, 2010, Vol. 10, Issue 01
The Art of Authentic Listening
By Ann Catlin, LMT, NCTMB, OTR
For most of my adult life I have interacted with people in later life stages living with debilitating conditions. Things like: brain injury, hip fracture, stroke, hearing loss, Parkinson's disease, Alzheimer's disease and frailty.Interacting with a person with any of these conditions can be challenging. For example, their speech may be slurred, or they may be confused or talk about their grief and sadness. It has been my experience that one-to-one focused massage sessions tend to invite people to open up about their circumstances. It's not always easy to know how to respond properly. I've learned that communication doesn't start with special techniques or the "right" way to respond. It begins with authentically listening.
Authentic listening is a sacred art. It is listening with presence that goes beyond what your ears hear and what you say in response. It is listening with your heart; it is responding from your authentic self. It is listening for the essence of the interaction and connecting heart to heart.
If we were to take an honest look at how we normally listen, we would appear attentive and listening to the words the other person is saying but, may be distracted by our own thoughts about what we are hearing, and already forming our response. Or we may be having judgments about what is said. Most of the time, we are more involved with our own experience than that of the other person.
Becoming an Authentic Listener
Listening from the heart requires self awareness and a willingness to expand your comfort zone. Intend to listen more authentically. What follows are considerations for becoming an authentic listener.
Quiet your mind. Our minds are in constant motion. There are plenty of internal and external distractions that draw our attention. Getting centered and quieting the mental chatter opens a space for deep attentiveness.
Be willing to listen without judgment. Judgment is a form of reacting based on our own past experience. We often react because our personal triggers get pushed. It is important to become aware of what your triggers are in order to not shut down open communication. As you listen, simply receive without judging what is said. This opens a space for deep trust.
Commit to patience. We live in a rushed world and tend to move on to the next thing rather than attending to what is in front of us. True communication can't be rushed. Be patient with yourself and the other person.
Remain in the moment. Let each moment of the interaction unfold naturally without trying to steer it a certain way or without preconceived ideas about where the conversation needs to go.
Avoid the temptation to formulate a response. Listen first, then respond. Our tendency is to be mentally forming our response while the person is still talking. Focus first on what the person is conveying, then form a response.
Be honest. If you are unable to be fully attentive, it's better to let the person know than to pretend you are listening. Perhaps you are preoccupied or tired. Letting the person know you care but that you can't give your full attention is acting with integrity.
Listen with your eyes. Observe the nonverbal messages, both the speaker's and your own. What is the body posture telling you? Is the voice tone consistent with the spoken words? What is the facial expression?
Listen to the silence as well as the words. Learning to be comfortable sitting in silence with another person is one of the most powerful forms of communication. Silence allows the hearts to connect, and a sacred dialogue is spoken.
Gladly receive the gifts of authentic listening. When you listen from the heart, you enter into a mutual experience of giving and receiving. Let yourself be uplifted by the experience as you uplift the life of the other.
Authentic listening is not about doing anything. No formulated response. No need to fix anything or to make the person feel better. It is not counseling or analyzing. It is about being, not doing. Being with the other person and caring about their experience.
Think on This
To close, I want to share a couple of quotes and ask you to reflect on them to further capture the essence of authentic listening.
"Hearing is something that happens to us. Listening is something in which we choose to participate" - James E. Miller
"Listening is the oldest and perhaps the most powerful tool of healing. It is often through the quality of our listening and not the wisdom of our words that we are able to effect the most profound changes on the people around us." - Rachel Naomi Remen
If our paths should cross, I'll do my best to listen to you.
Click here for more information about Ann Catlin, LMT, NCTMB, OTR.
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