Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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Harvard Health References Flawed AHA Position Paper
In its special health report, "Stroke: Diagnosing, Treating, and Recovering From a 'Brain Attack,'" Harvard Health Publications includes information from the American Heart Association's 2014 position statement on cervical manipulation and cervical dissection – a statement the American Chiropractic Association emphasized in a letter to Harvard Health mixes "scientific facts with half-truths."
News in Brief
Call for Abstracts Announced - Parker Las Vegas 2016; Logan Adds Doctorate Degree; New Role for Dr. James Edwards.
Practice Policy (Gone Bad): The Sign
Every once in a while, you see something and think to yourself, That's a really bad idea. Case in point: I went to see my medical doctor the other day. Just after being "roomed," as they say, the nurse checked my vital signs. Then she left.
The Short Leg Dilemma
When evaluating a new patient, it is common to note a relative shortening of one leg to the other. Some patients will even tell you they have one, and then pull out the store-bought heel lift they read about online.
Practicing with Authenticity
To extrapolate from the above quote, patients love healthcare providers they can trust. One way to earn the trust of your patients is by practicing with authenticity. What does that mean, exactly?
The Zen Art of "One Point"
We were always told in our Zen Shiatsu training (by Japanese and Japanese American instructors) that our ultimate aim was to to find that "One Point." To be so focused we could touch just one point to transform Qi throughout a client's body.
More Chiropractors Required
An intriguing study published in the Journal of the American Board of Family Medicine examines how "chiropractic care affects use of primary care physician (PCP) services."
Improving Communication Between AOM and Biomedical Providers
How comfortable do you feel talking to Western medical providers? If you are like me, you may not feel as comfortable as you would like. Some of my interactions with MD's haven't been the fruitful steps toward integrative medicine for which I had hoped.
Dorsiflexion Dysfunction: Evaluation & Manipulation Techniques
Almost every condition from the foot to the hip can be attributed to the inability to dorsiflex the ankle mortice and other joints that participate in dorsiflexion. Let's start by understanding normal versus abnormal dorsiflexion.
What's Chiropractic Research Worth to You?
The Palmer Center for Chiropractic Research (PCCR), in celebration of its 20th anniversary, has announced it is spearheading a fundraising campaign to support chiropractic research.
Fish Oil: A Key Component of Positive Clinical Outcomes
Patients seem to be presenting with more complex problems, and many are responding to care more slowly or have completely unexpected results. Why?
Change Lives by Supporting Chiropractic Research: Are You In?
The Palmer Center for Chiropractic Research (PCCR), in celebration of its 20th anniversary, has announced it is spearheading a fund-raising campaign to support chiropractic research.
Help: A Need at Every Level
One of the great gifts of training in acupuncture is the ability to take good care of oneself. I recently had a bout of frozen shoulder — an inflammatory syndrome which can be debilitatingly painful and take years to resolve.
A Chiropractor's Guide to Yoga
"Doctor, can I continue to do yoga while undergoing your care?" "Is it OK for me to go back to yoga while I'm getting my back treated?" "It is safe to start my yoga classes again after my neck pain improves?"
Getting a YES: An Effective Strategy for Overcoming Patient Objections
Patients make more excuses for declining care from an acupuncturist than perhaps any other type of doctor. Various reasons hold them back from making a commitment to care.
An Acupuncturist's View of Medicinal Marijuana
The use of cannabis for medical purposes is very controversial. Use as a panacea by physicians uninitiated to the proper application of herbal medicine, as well as an excuse for recreational use have greatly confused the issue.
Nuts Reduce Risk of Heart Disease, Cancer and Other Health Problems
Several recent studies suggest regular consumption of nuts may provide a significant degree of protection against certain types of cancer, heart disease, possibly type 2 diabetes and some neurodegenerative diseases.
Modernization of Chinese Medicine
Language – written, spoken, signed, or otherwise is learned as a means to express our individualized perceptions about the world around us. Language is designed to communicate our personal experiences.
Healing Trauma: Cultivating Resilience and Presence Through Mindfulness, Part 2
In the last issue of Acupuncture Today, the first part of this article introduced the topic of trauma and resilience, and their relationship to the autonomic nervous system response and the concept of the spirit being grounded in the body, and suggested the importance of mindfulness as a tool for healing.
Acupuncture Rising: From Acupuncture Anesthesia to Assisted-IVF, Part 1
Acupuncture's cultural and historical roots go back to the emergence of Chinese civilization. For more than 2,000 years, acupuncture needling has been continuously practiced on the largest population in the world.
The Food Conversation: Nutrition and Your Practice
It's morning and your first patient rolls in with a triple espresso steaming in one hand and a frazzled, desperate look in her eye. "You gotta help me, doc, I am constipated unless I drink one of these, and I am exhausted and anxious all the time."
The New Age of Communication
In the age of technology, everyone, including the patient, is seeking faster, easier ways to communicate. With a wealth of social media, blogs, websites and videos, we are constantly barraged with information – to the point of overload.
Surprising Reasons for Orthotic Efficacy
Clinical outcome studies show orthotics are effective in the management of a wide range of injuries, including plantar fasciitis, Achilles tendinitis and patellofemoral pain syndrome.
Patient-Centered Care vs. Payer Restrictions: Your Ethical Obligation
Do you have an ethical obligation to evaluate your patients, make a diagnosis and provide evidence-based, patient-centered health care, irrelevant to the payer restrictions?
Oriental Medicine on the World Stage
"Let me win. But if I cannot win, let me be brave in the attempt." This simple, yet powerful statement was lived out time and time again by so many of the athletes from around the world during the Special Olympics World Games in Los Angeles.
Fertility and Poly-Unsaturated Fatty Acids
Starting or expanding one's family is a major milestone. It's something that more and more people seek out health care advice and support for.
Do Some Good and Grow Your Business with Cause Marketing
Cause marketing is truly one of the best ways that you can promote your services as a acupuncture professional. Cause marketing refers to a type of marketing where a business partners with a non-profit organization to help bring awareness to a charitable cause.
December, 2009, Vol. 9, Issue 12
Get Happy About Something
By Rita Woods, LMT
The end of each year brings about a feeling of excitement and change. Our fiscal year ends with the requirement of accounting for ourselves financially, and the idea of a New Year's resolution will ask that we take action on something we have been neglecting.To sum up the essence of this time is to ask ourselves "What did I do" and "What am I going to do?" If you plan to be successful, then honestly answering these questions is critical to your success. There are many ways to ask these same questions. They are in all forms of evaluations and goals. However, this year I'd like to offer some alternate questions to accelerate your personal and professional development, if you are agreeable. These questions will guide you all year long if you will follow through. It's a simple system. Your experiences have either made you feel good or they didn't. If they made you feel good, repeat them. If they didn't, change something.
I have provided some questions that will help you reflect on your year (see below). The idea is that one set of questions will make you feel empowered and good (left column), and the other will make you feel weakened and a failure (right column). Naturally, the plan is to have more that empowers you and makes you feel good. Why? Because how you feel dictates more than the mood you are in. It calls what comes to you. Do you ever notice that when your heart is broken, nothing in your life seems to have any joy? Have you also noticed that when you are exhilarated, thrilled and happy that you feel like you could take on the world and win no matter what? Call it attitude, chemistry, neuropeptides, vibration, energy or whatever. The fact is that more begets more of the same. If you want positive changes, then get happy about something. Do, think or be something different than you were yesterday. Easier said than done? Fine, lets answer some important questions and fill in specific examples to get you started. Tax season is coming up. Let's start there and I'll use myself in the example.
What worked? Writing on my receipts: the mileage, whether it was cash, debit or charge, and if it was the business account or if I used personal money that needs to be reimbursed from the company. Putting receipts in a box marked 2009 receipts. Done. Result: happy, pleased, proud.
What didn't work? Entering the monthly accounts into QuickBooks. Result: unhappy, unprepared, stressed.
I can now look back and see that I was able to keep up with receipts very well but did not sit down at the computer to enter the information that my accountant will need. Why not? I need to decide if that failure was due to time, skill, desire or money, then take action to correct it based on the reason I didn't do it.
It's important to address the problem on the same level that it was created. Time. Skill. Desire. Money. One of these is usually the culprit. So did I not have enough time or not want to take the time? Did I have the skill to use the software efficiently or do I need to take a course? Do I even have the desire to want to do this? Maybe I just don't like it. Do I have the extra money to pay someone to do this for me? I need to decide what my issues are that prevented me from doing this.
Preoccupation with failure only brings more failure. Dwelling on the aspect that makes one feel bad will only beget more of the same. Change something. If my goal is to be happy then I must change something in order to be happy with this situation. Simple formula. Practice makes perfect.
Let's fill in another one. What didn't you do? Maybe you didn't take 12 hours of continuing education this year. Why not? Was it time, skill, desire or money? Decide why, then change something. Schedule more time away from home and office, and start saving $20 a week. That might solve it. Change something. The goal is to feel good and not stressed. Change to a plan that will bring you happiness. Use these questions to create an emotional gauge for yourself. Achieving a goal is just another way of saying you feel good, is it not?
Lets' do one more. What are you proud of? Maybe you finally opened your own office this year. That's something to be proud of. Great! That makes you happy and now you can use that positive emotion to propel you into making some great choices this coming year. Good decisions come from your ability to elicit good emotions.
Organizations like the HearthMath Institute have studied the effects of emotions on the central nervous system (CNS) for decades. Clearly, there is clinical evidence to support the claim that positive emotions promote a well-balanced CNS while negative emotions create chaos and disharmony within the CNS. Many of you are familiar with Dr. Edward Bach, the creator of the Bach Flower Essences. Dr. Bach believed that illness stemmed from certain negative mental conditions such as worry, fear and apathy, to name a few. He changed the way he practiced medicine based on these findings and had great success.
Thoughts are things that manifest physically. Do not rest, stop or hesitate until you have contributed to the betterment and advancement of humankind. One person can make the difference. Help someone get happy about something.
Sum up your year by filling in an event under each heading. (What might also represent who.)
Click here for previous articles by Rita Woods, LMT.
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