Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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Harvard Health References Flawed AHA Position Paper
In its special health report, "Stroke: Diagnosing, Treating, and Recovering From a 'Brain Attack,'" Harvard Health Publications includes information from the American Heart Association's 2014 position statement on cervical manipulation and cervical dissection – a statement the American Chiropractic Association emphasized in a letter to Harvard Health mixes "scientific facts with half-truths."
News in Brief
Call for Abstracts Announced - Parker Las Vegas 2016; Logan Adds Doctorate Degree; New Role for Dr. James Edwards.
Practice Policy (Gone Bad): The Sign
Every once in a while, you see something and think to yourself, That's a really bad idea. Case in point: I went to see my medical doctor the other day. Just after being "roomed," as they say, the nurse checked my vital signs. Then she left.
The Short Leg Dilemma
When evaluating a new patient, it is common to note a relative shortening of one leg to the other. Some patients will even tell you they have one, and then pull out the store-bought heel lift they read about online.
Practicing with Authenticity
To extrapolate from the above quote, patients love healthcare providers they can trust. One way to earn the trust of your patients is by practicing with authenticity. What does that mean, exactly?
The Zen Art of "One Point"
We were always told in our Zen Shiatsu training (by Japanese and Japanese American instructors) that our ultimate aim was to to find that "One Point." To be so focused we could touch just one point to transform Qi throughout a client's body.
More Chiropractors Required
An intriguing study published in the Journal of the American Board of Family Medicine examines how "chiropractic care affects use of primary care physician (PCP) services."
Improving Communication Between AOM and Biomedical Providers
How comfortable do you feel talking to Western medical providers? If you are like me, you may not feel as comfortable as you would like. Some of my interactions with MD's haven't been the fruitful steps toward integrative medicine for which I had hoped.
Dorsiflexion Dysfunction: Evaluation & Manipulation Techniques
Almost every condition from the foot to the hip can be attributed to the inability to dorsiflex the ankle mortice and other joints that participate in dorsiflexion. Let's start by understanding normal versus abnormal dorsiflexion.
What's Chiropractic Research Worth to You?
The Palmer Center for Chiropractic Research (PCCR), in celebration of its 20th anniversary, has announced it is spearheading a fundraising campaign to support chiropractic research.
Fish Oil: A Key Component of Positive Clinical Outcomes
Patients seem to be presenting with more complex problems, and many are responding to care more slowly or have completely unexpected results. Why?
Change Lives by Supporting Chiropractic Research: Are You In?
The Palmer Center for Chiropractic Research (PCCR), in celebration of its 20th anniversary, has announced it is spearheading a fund-raising campaign to support chiropractic research.
Help: A Need at Every Level
One of the great gifts of training in acupuncture is the ability to take good care of oneself. I recently had a bout of frozen shoulder — an inflammatory syndrome which can be debilitatingly painful and take years to resolve.
A Chiropractor's Guide to Yoga
"Doctor, can I continue to do yoga while undergoing your care?" "Is it OK for me to go back to yoga while I'm getting my back treated?" "It is safe to start my yoga classes again after my neck pain improves?"
Getting a YES: An Effective Strategy for Overcoming Patient Objections
Patients make more excuses for declining care from an acupuncturist than perhaps any other type of doctor. Various reasons hold them back from making a commitment to care.
An Acupuncturist's View of Medicinal Marijuana
The use of cannabis for medical purposes is very controversial. Use as a panacea by physicians uninitiated to the proper application of herbal medicine, as well as an excuse for recreational use have greatly confused the issue.
Nuts Reduce Risk of Heart Disease, Cancer and Other Health Problems
Several recent studies suggest regular consumption of nuts may provide a significant degree of protection against certain types of cancer, heart disease, possibly type 2 diabetes and some neurodegenerative diseases.
Modernization of Chinese Medicine
Language – written, spoken, signed, or otherwise is learned as a means to express our individualized perceptions about the world around us. Language is designed to communicate our personal experiences.
Healing Trauma: Cultivating Resilience and Presence Through Mindfulness, Part 2
In the last issue of Acupuncture Today, the first part of this article introduced the topic of trauma and resilience, and their relationship to the autonomic nervous system response and the concept of the spirit being grounded in the body, and suggested the importance of mindfulness as a tool for healing.
Acupuncture Rising: From Acupuncture Anesthesia to Assisted-IVF, Part 1
Acupuncture's cultural and historical roots go back to the emergence of Chinese civilization. For more than 2,000 years, acupuncture needling has been continuously practiced on the largest population in the world.
The Food Conversation: Nutrition and Your Practice
It's morning and your first patient rolls in with a triple espresso steaming in one hand and a frazzled, desperate look in her eye. "You gotta help me, doc, I am constipated unless I drink one of these, and I am exhausted and anxious all the time."
The New Age of Communication
In the age of technology, everyone, including the patient, is seeking faster, easier ways to communicate. With a wealth of social media, blogs, websites and videos, we are constantly barraged with information – to the point of overload.
Surprising Reasons for Orthotic Efficacy
Clinical outcome studies show orthotics are effective in the management of a wide range of injuries, including plantar fasciitis, Achilles tendinitis and patellofemoral pain syndrome.
Patient-Centered Care vs. Payer Restrictions: Your Ethical Obligation
Do you have an ethical obligation to evaluate your patients, make a diagnosis and provide evidence-based, patient-centered health care, irrelevant to the payer restrictions?
Oriental Medicine on the World Stage
"Let me win. But if I cannot win, let me be brave in the attempt." This simple, yet powerful statement was lived out time and time again by so many of the athletes from around the world during the Special Olympics World Games in Los Angeles.
Fertility and Poly-Unsaturated Fatty Acids
Starting or expanding one's family is a major milestone. It's something that more and more people seek out health care advice and support for.
Do Some Good and Grow Your Business with Cause Marketing
Cause marketing is truly one of the best ways that you can promote your services as a acupuncture professional. Cause marketing refers to a type of marketing where a business partners with a non-profit organization to help bring awareness to a charitable cause.
October, 2009, Vol. 9, Issue 10
I Didn't Know It Would Be This Hard
By Jenn Sommermann, LCMT
I have been a massage therapist since 1992 and an educator since 2000. If you have read any of my articles, you know I teach the business curriculum at Swedish Institute in NYC but have also taught in Boston and in continuing-education settings around the country.My life is all about the business of massage and teaching students how to "work smarter, not harder." That being said, this profession requires hard work, especially at the beginning when trying to build a practice. Even after a practice is established, hard work is still needed to keep clients coming back and maintain a certain level of success.
My goal is to teach undergraduate students what to expect in their professional life and help them to understand the real world. In general, I think I do a pretty good job. However, some of my graduating students have contacted me and said, "I didn't realize it would be so hard." This opens up a bagful of questions. "What do you mean by 'so hard'?" "What specifically about this profession is hard?" "What did you expect?" Those are just three of the questions I want to rattle off when I get that call. My time with students is limited to 24 hours over six weeks, but on at least four occasions, I inform them about how difficult it is working in the field, especially in today's economy.
During the lecture on career options, I talk about the physical nature of this work and the necessary self care to preserve your body. In the practice-building lecture, we discuss emotional burnout and I share the current AMTA statistics regarding the average professional life span of a massage therapist being six years. Embedded in the finance lecture, earning a living is discussed as it relates to exchanging time for money but also in terms of the economy and why people are hesitant to receive massage. The marketing lecture and its undercurrent are about hard work. By no means do I sugar-coat it. That's four times in the course of six weeks that I inform students how hard it is to become successful and maintain it. I am sure other teachers in other classes are relaying the same message.
So why are the students shocked upon graduation and entering the work force? I have given it quite a bit of thought. I have decided it's the "That doesn't apply to me" syndrome. As educators, we can teach what we think is important but only if the student feels it applies to them will they note, absorb and apply it. That must be it. What else could it be? I know they are in the room when I tell them these things and I have to think they hear it at least a couple of the times.
At this point, I feel I need to make a clarification. Hard work is good and does not equal unhappiness. Quite the opposite is true. In fact, if you love what you do, it doesn't even feel like work. I love hard work and the rewards that come with it. If things were easy, everyone would do them. I like doing things that are different, require specific talents and have rewards at the end of the rainbow. My lectures about hard work are not meant to scare students, but I have a feeling some folks look at massage therapy as an easy road or a quick fix. I have to be the voice of reality. If you have entered this field for the quick fix, get-rich-quick scheme or easy ride, you will be one of those AMTA statistics to which I alluded. Luckily for the rest of us who don't mind hard work, we'll scoop up your clients and pick up where you left off.
This might sound like a rant to you and if you have read this far, you are probably not one of the folks who are afraid of hard work. In fact, I can bet you have already achieved a certain level of success. My hope though is that students or new graduates are reading this article and realizing that massage therapy is hard work. Aren't the most rewarding things worth working for? It wouldn't be very rewarding if it was easy. So keep plugging along, planting seeds, marketing, talking to everyone and working hard because it is SO worth it. Stay focused.
Click here for previous articles by Jenn Sommermann, LCMT.
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