Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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The Risks I Took
We all take risks when we choose this profession. For some, it is not knowing if you can make a living practicing TCM. For others, it is parental or cultural disapproval.
Treatment of PTSD: An Opportunity for the Practice of Integrated Medicine
PTSD is widespread across America today. Not only do many of our honored men and women in uniform bring it home with them from the war zones they have been active in, but it often follows any life-threatening event people go through when their lives have been in danger.
Going On-Site With Chiropractic Care
The Foundation for Chiropractic Progress has released a position paper highlighting the financial, clinical and patient-satisfaction benefits of providing chiropractic care at on-site corporate health clinics.
Free Yourself From the Pocketbook Practice
Let's take a journey together; there's an important lesson to be learned. Imagine a town or city just like yours.
Meet Cheyenne: Your Future Colleague
Allow me to introduce you to Cheyenne (Chey), the daughter of some of our family's closest friends. We attend and serve at the same church together, and have known each other for many years.
I was sitting in a Pizza Hut in Peoria, Ill., with my friend Reggie, sometime in the spring of my senior year in college, when he started doodling on his paper placemat. In those days, the company had a picture of U.S. on the mats, showing all the locations of the "Huts" in the country.
News in Brief
Investigating the Cellular Impact of Mechanical Force; National Board Seats (Not-So) New Officers at Annual Meeting.
Key Changes and Updates to the 7th Edition CNT Manual
Acupuncture Today recently interviewed Jennifer Brett, ND, L.Ac. regarding the updates to the CNT manaul.
Chinese Doctors Poke Holes in Australian Study
A recent Australian clinical trial, published in the Journal of the American Medical Association (JAMA) in 2014 by Rana Hinman, et el., evaluating the effectiveness of both needle and laser acupuncture for chronic knee pain.
Desert: A Metaphor from the Study of Genetics
In most of the human lives I know about, there are stretches of time which feel stagnant, or worse. We can feel adrift, or wounded and sidelined, and these times don't seem to carry much usefulness while they are unfolding.
Marketing with a Microphone
When given an option, it stands to reason that people prefer to do business with those they know, like, and trust.
The Three Heater Official
This Official, belonging to the element Fire, is responsible for maintaining and regulating the heating system of the body, mind, and spirit. It is named for its function. The trunk is divided into three "burning spaces" or "jiaos."
Q&A With the First VA Chiropractic Residents
As you may have read previously, a major step forward for the profession occurred in July 2014 when the Department of Veterans Affairs began piloting a chiropractic residency program at five locations.
Nomenclature and Classification of Lumbar Disc Pathology: Version 2.0
The Nomenclature and Classification of Lumbar Disc Pathology consensus, published in 2001 by the collaborative efforts of the North American Spine Society, the American Society of Spine Radiology and the American Society of Neuroradiology, has guided radiologists, clinicians and the public for more than a decade.
The Source-Luo Point Combination, Part 2
The Da Cheng includes symptoms for the source-luo points that indicate when to use them for treatment. Yang defines the method as the guest-host (it is one of a variety of acupuncture point combinations called guest-host).
Leg-Length Inequality and Pelvic Fixation: A New Approach to the Negative Derifield (Part 3)
A patient with sacroiliac fixation and dysfunction ordinarily demonstrates a noticeable leg-length inequality when placed in the prone position on the adjusting table.
Creating Relationships at Southwest Symposium
The month of May brought many interesting activities. As I have said in many previous columns this year, this profession is moving in a very exciting direction. Make sure you are getting involved. If you're not, you just might get left behind.
NCCAOM Video Contest
The NCCAOM is excited to announce the launch of the second annual video contest "Because it Works!" 2015.
An International Life: An Interview with Mary Elizabeth Wakefield
I met Mary Elizabeth Wakefield during her class last summer in Seneca Falls, New York at the Finger Lakes School of Chinese Medicine.
Sports Medicine 101: Surgery or No Surgery?
In the world of sports medicine, many careers are saved by surgeries that correct traumatic damage to the body. Muscle tears, ligament damage, fractures, spinal disc herniations, and joint instabilities are a few of the issues frequently addressed with surgical intervention.
Should You Change an Athlete's Natural Running Form?
Once past the ankle, impact forces travel at about 200 mph into the knee. In addition to allowing the quad to absorb force, bending the knee (E) prevents the hip and pelvis from moving up and down too much (F), which is important for injury prevention and efficiency.
June, 2009, Vol. 09, Issue 06
The Therapeutic Value of Listening
By Sheryl McGavin, MBA, OTR/L, CST-D; guest author for John Upledger, DO, OMM
One of the most critical concepts we learn in CranioSacral Therapy (CST) is the importance of supporting the body's ability to self-correct. Dr. John Upledger teaches us about something he calls the "Inner Physician." This innate body intelligence knows precisely what it needs at any given moment to heal.But to follow the guidance from that intelligence and support the body's self-corrective mechanisms, we must first learn to listen.
Indeed, over many years of practicing and teaching CST, I have come to believe that listening is the single most important skill you can develop to improve your therapy skills, your ability to palpate subtle movements of the craniosacral system, and your ability to help more clients relieve their pain and dysfunction.
When I talk about listening in the therapeutic sense, however, I don't just mean with your ears. I also mean listening with your hands and all of your other senses. It's true that the common definition of listening focuses on the sense of hearing. But think about what happens when we apply that same concept to the sense of touch.
Consider the following definition of listen, taken from Dictionary.com. Then see what happens when you substitute phrases and ideas that show you how the same concept applies to your tactile senses.
Notice the common word in all three of these definitions? It's "attention." Teachers and professionals in a wide variety of areas (i.e. leadership, management, conflict-resolution, etc.) often describe techniques like "focusing attention on" or "attending to the speaker fully" to be able to absorb the information being shared. They also describe specific tactics to improve listening, such as waiting for the speaker to finish, and listening without thinking about other things, formulating your response, or judging what the speaker is saying.
When you listen effectively and give your full attention to the speaker, you're not talking. You're receiving information. And in this information you'll discover what you need to know to respond appropriately. It is in this listening phase of communication that you can truly learn about the other person.
In the same way, when you touch a client's body, it wants to share information with you about its structure, function and health. Use your hands, and abide by the same guidelines you follow when you're listening effectively with your ears. By giving the body your full attention without doing other things, judging the information or formulating a response, you're able to more effectively hear what the body is saying to you. Then you can follow the body's lead and fully support your client's self-corrective healing process.
Click here for previous articles by John Upledger, DO, OMM.
Sheryl McGavin is a certified instructor, international speaker and examiner for The Upledger Institute. She runs a private practice in Palm Beach Gardens, Fla., where she integrates occupational therapy with CranioSacral Therapy for clients of all ages. You can reach her at
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