Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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Adding Microneedling to Your Clinic for Results and Profit
Microneedling has taken the beauty world by storm over the last 10 years. Under the names dermaroller, microneedling or skin needling you will see these treatments listed in the services of nearly every fashionable beauty salon and day spa in the country.
Exploring and Learning from the Gift of Life
I'm grateful to have had the opportunity to teach cadaver dissection classes and workshops with Stephen Cina at the New England School of Acupuncture over the past seven years, first through the Sports Medicine Acupuncture Program and later as a NESA elective course.
The Roots of TCM in Depression Treatment
In traditional Chinese medicine, there is historical precedent for the treatment of so-called "Shen" (Heart-Mind) disorder, or disorder/dysregulation of the spirit, which is also considered as distinct but not separate from the cognitive function of the brain.
Colon Health and TCM
I still remember many years ago, the loud "Yuck" from my wife at the time when we were together watching the Chinese movie "Last Emperor."
Data: The New Frontier in Health Care
Your practice is empowered with the data you need to improve patient health, run a more efficient (read: profitable) practice, get paid in timely fashion and help show the efficacy of chiropractic on the national stage in the midst of sweeping changes in health care!
Making Public Health a Chiropractic Priority
As highlighted in this edition's News in Brief, Rand Baird, DC, MPH, FICA, FICC, editor and occasional author of our long-running column, "Chiropractic in the American Public Health Association", was recognized by the organization recently for 40 years of membership.
The Art of Creating a Healing Space
I always advise my graduates to examine their group practice or treatment rooms with fresh eyes after they leave my CE workshops. I tell them, "Ask yourselves - is your space qi filled, welcoming and healing? Or is it cold and clinical?"
The Integrative Medicine Puzzle: Putting the Pieces Together
The conversation is changing in the broader healthcare community with patients actually moving the discussion toward more integrative topics. Patients today want to know their options.
News in Brief
Support of F4CP Continues With Latest Donations; Walter Reed Honors Dr. William Morgan; Recognizing 40 Years of Public-Health Activism; Allstate Decision Reversed.
ICD-10 Is Not Scary (and Not About Billing)
In my 13 years of consulting with doctors on billing and coding matters, ICD-10 has aroused the biggest combination of misguided fear and ignorance I can remember.
Melatonin: A Promising Natural Agent in the Prevention of ALS
A number of years ago, experimental studies suggested melatonin could block key steps in the development of Alzheimer's disease, primarily by acting as a brain antioxidant and inhibiting the build-up of beta-amyloid plaque in the brain.
The Source-Luo Point Combination, Part 3
Dr. Nguyen Nghi (NVN) was born in Vietnam and is one of the most important scholars, writers, teachers and practitioners of modern time. Many of his theories and applications are the source of modern teachers from Europe and the United States.
Merger Creates New Model of Care
Two San Francisco powerhouses of holistic healing, the American College of Traditional Chinese Medicine (ACTCM) and California Institute of Integral Studies (CIIS), are merging. Together they are building a visionary approach to applied integral health.
Can Acupuncture Treat Knee Pain?
Recently, an article in the Journal of the American Medical Association concluded that, "neither laser nor needle acupuncture conferred benefit over sham for pain or function" among older chronic knee pain patients.
A War You Can Help Patients Win
The average American consumes approximately 60 percent of calories from sugar, flour and refined oils. A donut is a good example of a so-called "food" that represents these calorie sources.
Abdominal Acupuncture for Eye Healing: The Sacred Turtle and Ba Gua Map
Our ideas about western medicine have shifted in recent decades, while the public is asking more from health care providers.
Medicine as Metaphor
The practice of medicine is both an art and a science. We study and learn the system so that when the time comes to apply it, there is a greater possibility of successfully helping others.
Technology Meets Practice: Chiropractic Every Day
About a year ago, I had an interesting conversation with a DC who made house calls. When I asked why, she was quick to explain she learns much more about her patients when she sees them at home than she could ever observe in the office.
Aetna Updates 97140 Policy
In a development the Association of New Jersey Chiropractors is calling "a resounding victory for chiropractors nationwide," Aetna Insurance Company has updated its national reimbursement policy regarding 97140 (manual therapy), reaching an agreement two years after the association filed a declaratory judgment suit in federal court against the insurer.
Treat Every Patient as an Athlete
Frontal-plane movement pattern dysfunction can set the stage for musculoskeletal injury. Frontal-plane stabilization is essential during the normal activities of daily living: think single-leg stance and gait cycle.
Treating LBP in Golfers: Beyond Basic Assessment
The drive to master the most efficient swing demands a tremendous amount from the lower back. Maintaining stability in a flexed posture, supporting torso rotation and repetitively supporting the golf swing all put the lower back in a vulnerable position.
Lower-Extremity Overuse Injuries: Primer on Causes and Corrections
From ankle sprains to stress fractures, shin splints to plantar fasciitis, the research is clear: These common overuse injuries of the lower extremities – among dozens of others – may be related to abnormal foot function in your patients.
June, 2009, Vol. 09, Issue 06
The Therapeutic Value of Listening
By Sheryl McGavin, MBA, OTR/L, CST-D; guest author for John Upledger, DO, OMM
One of the most critical concepts we learn in CranioSacral Therapy (CST) is the importance of supporting the body's ability to self-correct. Dr. John Upledger teaches us about something he calls the "Inner Physician." This innate body intelligence knows precisely what it needs at any given moment to heal.But to follow the guidance from that intelligence and support the body's self-corrective mechanisms, we must first learn to listen.
Indeed, over many years of practicing and teaching CST, I have come to believe that listening is the single most important skill you can develop to improve your therapy skills, your ability to palpate subtle movements of the craniosacral system, and your ability to help more clients relieve their pain and dysfunction.
When I talk about listening in the therapeutic sense, however, I don't just mean with your ears. I also mean listening with your hands and all of your other senses. It's true that the common definition of listening focuses on the sense of hearing. But think about what happens when we apply that same concept to the sense of touch.
Consider the following definition of listen, taken from Dictionary.com. Then see what happens when you substitute phrases and ideas that show you how the same concept applies to your tactile senses.
Notice the common word in all three of these definitions? It's "attention." Teachers and professionals in a wide variety of areas (i.e. leadership, management, conflict-resolution, etc.) often describe techniques like "focusing attention on" or "attending to the speaker fully" to be able to absorb the information being shared. They also describe specific tactics to improve listening, such as waiting for the speaker to finish, and listening without thinking about other things, formulating your response, or judging what the speaker is saying.
When you listen effectively and give your full attention to the speaker, you're not talking. You're receiving information. And in this information you'll discover what you need to know to respond appropriately. It is in this listening phase of communication that you can truly learn about the other person.
In the same way, when you touch a client's body, it wants to share information with you about its structure, function and health. Use your hands, and abide by the same guidelines you follow when you're listening effectively with your ears. By giving the body your full attention without doing other things, judging the information or formulating a response, you're able to more effectively hear what the body is saying to you. Then you can follow the body's lead and fully support your client's self-corrective healing process.
Click here for previous articles by John Upledger, DO, OMM.
Sheryl McGavin is a certified instructor, international speaker and examiner for The Upledger Institute. She runs a private practice in Palm Beach Gardens, Fla., where she integrates occupational therapy with CranioSacral Therapy for clients of all ages. You can reach her at
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