resourcesABOUT MT AUTHOR GUIDELINES CLASSIFIEDS EDITORIAL CALENDAR MEDIA GUIDE MASSAGE MART SCHOOLS & EDUCATION FEEDBACK
Will You Be an Amplifer or a Mute?
These times are changing, and changing quickly. There have been many challenges to this profession throughout the past few years. The challenge is to talk, then talk and talk some more about this medicine.
Converting More Patients to Your Practice
In 2013 and 2014, the theme was "the money is in the list." This meant that if you had a big email list, you were really making some "cha-ching." Unfortunately, having thousands of emails doesn't equate to thousands of dollars in profit.
Keep Seniors Safe: Age-Proofing the Home
I want to give Dr. Claudia Anrig kudos for her Dec. 1, 2014 column, which highlighted safety issues youngsters might encounter in the home.
There Really is No Room for Sexism
Recently, Matteo* (a transgender male) approached me during a break in an advanced shiatsu class in Berlin where he was one of two men in a group of 20 women. "Pamela. Don't forget to remind the translator to include male endings."
The Way We Are Designed: A Conversation with Gil Hedley, PhD
I was first introduced to the work of Gil Hedley by Tom DiFerdinando. He gifted me Gil's DVD series.
News in Brief
ACA Exec. Vice President Out, Acting EVP In; F4CP Executive Director Retires; New ED Named.
Pain Is Only a Piece of the Puzzle
More often than not, when a patient presents to the office, it is for a pain complaint: headache, neck pain, low back pain, sciatica, carpal tunnel, etc.
TCM Congress in Rothenburg is Largest in Western World
In the medieval town of Rothenburg, deep set within the Bavarian countryside in Southern Germany, the TCM Kongress Rothenburg each year draws around 1.200 participants from more than 40 different countries to attend the biggest TCM conference in the Western world.
Managing Tibialis Posterior Tendon Injuries
The tibialis posterior is the deepest, strongest and most central muscle of the leg, with fibers originating from the tibia, fibula and interosseous membrane.
Recreational Cannabis Use and TCM
Many people are drawn to cannabis for its effects physically, mentally and emotionally. Medically, cannabis has some legitimate uses, however the scope of this article is limited to the recreational use of cannabis.
Viewpoints: Massage Reduces Nonspecific Shoulder Pain, Improves Function
While seemingly universal, pain and stiffness in the shoulders can be a significant cause of disability. Often a pain that does not go away on its own, shoulder complaints tend to linger, sometimes for 12 months or longer.
Treating GERD and Incontinence: Focus on Trigger Points
Gastroesophageal reflux disease (GERD) is defined as the regurgitation of stomach acid in the esophagus. Previously, it was thought that GERD was caused by a hiatal hernia, but recent trials suggest the cause is an inability of the hiatal sphincter to contract normally.
What Do You Know About Physician Compare?
Physician Compare is a website that allows consumers to search for and obtain information about physicians and other health care professionals who provide Medicare services.
The Need for a New Medical Model: A Challenge for Biopsychosocial and Ecopsychologica Medicine
Chinese medicine speaks of alignment between humans, heaven and earth. It is a complex view with a focus upon relationship. These are comprehensive ideas with no specific terms in contemporary medical practice.
A Well-Kept Secret: 5 Element Acupuncture, Part II
Supervising acupuncture interns at a TCM college, it has always struck me how funny it is to hear the clinic manager tell the patients that the Five Element clinic specializes in treating emotions, as if patients with physical pain have no emotions!
Treating Beyond Pain
More often than not, when a patient presents to the office, it is for a pain complaint. Headache, neck pain, low back pain, sciatica, carpal tunnel... The pain is often the focus of the patient's mindset, and they don't often have any thought of what comes after the pain.
Older Patients, Stroke Risk and Manipulation
The first population-based study in the United States to evaluate stroke risk following spinal manipulation – and the first involving older adults – suggests that "[c]hiropractic cervical spine manipulation is unlikely to cause stroke in patients aged 66 to 99 years with neck pain.
Synergy Doesn't Happen in Silos: Acupuncture in Hospitals and Other Healthcare Settings
As acupuncture and traditional East Asian medicine continue to intersect and integrate with biomedical approaches, the conversation about integration expands and becomes richer.
God and the Chiropractor
My wife went to church last Wednesday night and brought home a CD of the pastor's message. As she handed it to me, she said, "You should listen to this; you'll like it." Our family regularly goes to church and our faith plays a major role in our lives.
How We Can Help the Injured Brain
The majority of patients with mild traumatic brain injuries recover within seven to 10 days. If concussion signs and symptoms continue beyond seven days, the diagnosis changes from acute concussion to post-concussion syndrome.
An Excerpt from TCM Case Studies: Pediatrics
This excerpt is reprinted with permission from Jamie Wu. TCM Case Studies: Pediatrics was released in 2014 by People's Medical Publishing House.
The Dietary Supplement Research Dilemma
I do not care what the truth is, one way or another; I just want to know it. And when it comes to dietary supplements, the truth can be hard to find for a number of reasons.
Striking a Blow to the Medical Monopoly
The U.S. Supreme Court has issued a landmark ruling in North Carolina State Board of Dental Examiners v Federal Trade Commission.
Joint Supplements for Athletes (Part 2)
A fairly recent discovery in nutrition supplemental medicine has proven to be a breakthrough in maintaining athletic joint health. Research suggests a combination of undenatured type-II collagen and tetrahydro-iso-alpha acids helps revitalize joint function and performance in athletes.
June, 2009, Vol. 09, Issue 06
Time to Get Creative
By Jenn Sommermann, LCMT
Currently, there are two factors happening simultaneously that can greatly affect your massage therapy practice. Both are equally important. No article would be complete without talking about the economy.An educated, savvy clientele can also impact the bottom-line. I believe these two factors, the economy and a more educated clientele, are the key factors affecting the practice of every massage therapist. Now is the time to dig deep, think outside the box and be more creative in the ways you approach marketing, client retention and referral programs.
If you read my last article, "Make Your Client's Experience Memorable" (April 2009 issue), you learned that positioning yourself on the side of health care versus personal care, makes you less likely to suffer in this economic down turn. Clients are forgoing some personal care services in effort to save money or redirect spending. But amazingly, health care has not suffered as much. If your massage services are considered health care, chances are you are managing these troubled times and will come out on the other side in good shape. This is all about educating the client and it starts with you.
The general population is also learning more about massage services and complementary health care, in general. They are more educated about the benefits of massage therapy, more discerning and seeking massage more frequently and in higher numbers. In fact, according to the American Massage Therapy Association's 2009 Industry Fact Sheet, 24 percent of American adults received a massage in the last 12 months. They just plain know more. You need to approach them in ways that speak to them; address what they want and need and entice them to use your services.
I believe these two factors, the economy and a more educated clientele, have forced the need for you to go beyond what you are currently doing. Gone are the days when you can rest on your reputation to keep new business coming in. Today you must be creative, passionate and vigilant in the way you pursue new business, keep your existing business coming back for more, and obtain referrals. This can be broken into three categories: marketing - bringing in the new clients; client retention - keeping the clients you have; and referral programs - obtaining new clients from the existing ones.
What creative ways are you marketing your services? Are you marketing health care or personal care? Too often I see massage therapists rely on printed marketing materials to gain new clients. In today's world, printed materials are not as effective, as the marketing platform is already saturated. What "out-of-the-box" method can you use to drum up new business? This past Valentine's Day, I went to my local florist and gave her six complimentary half hour gift certificates (with the ability to upgrade to an hour for an additional $45). I asked her to put the gift certificates in the floral arrangements of her five "high-end" customers, within a geographic area that I prescribed and keep one gift certificate for herself. She loved the idea. It made her arrangements more desirable and special and it got my name out to folks in a very personal way. Nothing beats a personal referral and the florist's recommendation was "golden."
What percentage of your client's reschedule? If you don't know, it is a statistic you should start keeping track of. Shooting for 100 percent is great but probably unrealistic. If you want a full practice, shooting for 85 percent is a good goal. What do you do to keep them coming back? What makes them feel special? Do you ask them to reschedule or at least plant the seed that massage has cumulative benefits? I always do a 24-hour follow-up call with new clients. I tell the client that I will be contacting them the next day. I call to see how they responded to the treatment, how they slept and gather any other information that can help me adjust my treatment next time accordingly. This implies that there will be a next time. The seed is planted. It also means the hour session lasts longer, because I am thinking about them long after the time is up and the payment has been made. The clients get more value for their fee. More value equals happier clients, especially in today's economy. Happier clients mean higher retention.
So now you have new clients coming in and you are keeping them in your practice. You're half way there. What creative method can you use to entice those happy clients to bring in more business? How can you get them to consistently refer? The single best thing I do to get referrals is to turn down tips. YEP ... turn away money. I say, "Thank you so much but the best tip you can give me is the referral of your family and friends." Everyone wins here. Do the math. Would you rather have the $10 now or the $75 from a new client?
If you are struggling with your practice or if you need a jump-start towards more clients, be resourceful. Talk to successful colleagues and find out what they do to boost business. Times are tough and folks are smarter about massage. In order to keep up with these trends, you need to think outside the box. Now is the time to get creative.
Click here for more information about Jenn Sommermann, LCMT.
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