Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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Free Yourself From the Pocketbook Practice
Let's take a journey together; there's an important lesson to be learned. Imagine a town or city just like yours.
Sports Medicine 101: Surgery or No Surgery?
In the world of sports medicine, many careers are saved by surgeries that correct traumatic damage to the body. Muscle tears, ligament damage, fractures, spinal disc herniations, and joint instabilities are a few of the issues frequently addressed with surgical intervention.
Going On-Site With Chiropractic Care
The Foundation for Chiropractic Progress has released a position paper highlighting the financial, clinical and patient-satisfaction benefits of providing chiropractic care at on-site corporate health clinics.
Meet Cheyenne: Your Future Colleague
Allow me to introduce you to Cheyenne (Chey), the daughter of some of our family's closest friends. We attend and serve at the same church together, and have known each other for many years.
The Three Heater Official
This Official, belonging to the element Fire, is responsible for maintaining and regulating the heating system of the body, mind, and spirit. It is named for its function. The trunk is divided into three "burning spaces" or "jiaos."
Should You Change an Athlete's Natural Running Form?
Once past the ankle, impact forces travel at about 200 mph into the knee. In addition to allowing the quad to absorb force, bending the knee (E) prevents the hip and pelvis from moving up and down too much (F), which is important for injury prevention and efficiency.
News in Brief
Investigating the Cellular Impact of Mechanical Force; National Board Seats (Not-So) New Officers at Annual Meeting.
Integrative Medicine for the Underserved: A Seat at the Table
Numerous organizations have risen to the challenge of providing care to medically-underserved populations and here we feature one such group.
I was sitting in a Pizza Hut in Peoria, Ill., with my friend Reggie, sometime in the spring of my senior year in college, when he started doodling on his paper placemat. In those days, the company had a picture of U.S. on the mats, showing all the locations of the "Huts" in the country.
NCCAOM Video Contest
The NCCAOM is excited to announce the launch of the second annual video contest "Because it Works!" 2015.
Nomenclature and Classification of Lumbar Disc Pathology: Version 2.0
The Nomenclature and Classification of Lumbar Disc Pathology consensus, published in 2001 by the collaborative efforts of the North American Spine Society, the American Society of Spine Radiology and the American Society of Neuroradiology, has guided radiologists, clinicians and the public for more than a decade.
The Source-Luo Point Combination, Part 2
The Da Cheng includes symptoms for the source-luo points that indicate when to use them for treatment. Yang defines the method as the guest-host (it is one of a variety of acupuncture point combinations called guest-host).
Desert: A Metaphor from the Study of Genetics
In most of the human lives I know about, there are stretches of time which feel stagnant, or worse. We can feel adrift, or wounded and sidelined, and these times don't seem to carry much usefulness while they are unfolding.
The Risks I Took
We all take risks when we choose this profession. For some, it is not knowing if you can make a living practicing TCM. For others, it is parental or cultural disapproval.
Marketing with a Microphone
When given an option, it stands to reason that people prefer to do business with those they know, like, and trust.
Treatment of PTSD: An Opportunity for the Practice of Integrated Medicine
PTSD is widespread across America today. Not only do many of our honored men and women in uniform bring it home with them from the war zones they have been active in, but it often follows any life-threatening event people go through when their lives have been in danger.
Key Changes and Updates to the 7th Edition CNT Manual
Acupuncture Today recently interviewed Jennifer Brett, ND, L.Ac. regarding the updates to the CNT manaul.
Creating Relationships at Southwest Symposium
The month of May brought many interesting activities. As I have said in many previous columns this year, this profession is moving in a very exciting direction. Make sure you are getting involved. If you're not, you just might get left behind.
Leg-Length Inequality and Pelvic Fixation: A New Approach to the Negative Derifield (Part 3)
A patient with sacroiliac fixation and dysfunction ordinarily demonstrates a noticeable leg-length inequality when placed in the prone position on the adjusting table.
Chinese Doctors Poke Holes in Australian Study
A recent Australian clinical trial, published in the Journal of the American Medical Association (JAMA) in 2014 by Rana Hinman, et el., evaluating the effectiveness of both needle and laser acupuncture for chronic knee pain.
An International Life: An Interview with Mary Elizabeth Wakefield
I met Mary Elizabeth Wakefield during her class last summer in Seneca Falls, New York at the Finger Lakes School of Chinese Medicine.
March, 2009, Vol. 09, Issue 03
Clinical Reality for Pain and Injury Conditions
By Whitney Lowe, LMT
Take a look through any of the popular trade publications in our field and you will find a wealth of advertising for courses that are teaching you new techniques. The extravagant claims for methods that provide "permanent pain relief" or "immediate results in one or two treatments" can certainly pique your interest and make you think this is something you must have. Clearly, learning new techniques is a great way to retain enhanced skills and abilities as well as provide more ways to address client problems. However, the emphasis on techniques can be misleading when you are working with rehabilitative massage approaches because technique is only a small piece of the puzzle. Clinical success in treating pain and injury conditions requires a much more comprehensive approach and that is what orthopedic massage is all about.
Orthopedic massage is not a technique, although you use a wide variety of techniques as you apply this approach. Instead, it is a comprehensive system for alleviating pain and injury conditions with massage. A brief story helps illustrate why a systematic approach like this is so important. In the first year of my professional practice, I rented a small space in a medical office building; to build my business, I began networking with some of the physicians in that building. One day a physician sent a patient to me who was having severe back pain. I realized as I began talking to her that I had no idea what was wrong with her and I was genuinely puzzled as to whether massage would help her or hurt her. I had been taking all kinds of new technique workshops, but they hadn't really helped me learn how to make important clinical decisions such as: Should I try to treat her or not? If so, what techniques or approaches would be the most helpful?
I wanted the physician who referred this patient to me to respect massage as a beneficial treatment approach, so I felt uncomfortable just sending her back to the doctor who had sent her, telling him I didn't know if I could help or not. It was at that point I realized I needed to learn more about clinical management. What I hadn't realized is that what I was really looking for was not just a particular technique. Instead, it was a comprehensive approach for applying clinical reasoning skills.
Clinical reasoning is at the core of all successful clinical practice in the health care professions. Yet, you don't hear much about it in massage education because it's much easier to sell a sexy new technique. Simply put, clinical reasoning is "...the sum of the thinking and decision-making processes associated with clinical practice."1 The more effective you are at using your clinical reasoning, the more effective and successful you will be as a clinician. Developing effective clinical reasoning is not as simple as just taking a course in it. It is a more complex process that calls upon your skills abilities in a variety of different areas. Let's take a look at some of the most important aspects of clinical reasoning and how to improve those skills.
Researchers have looked into what separates experts from novices when it comes to clinical management skills in the medical field. One of the main factors they have found is that experts develop certain shortcuts by recognizing patterns of information that novices might tend to miss.2 For example, suppose a client comes in complaining of foot pain and reports a recent increase in running on hard pavement and plantar foot pain that is most pronounced first thing in the morning. These are just two clinical factors that have been shared, but someone familiar with plantar fasciitis will immediately recognize them as fitting into the pattern of that pathological problem. It does not mean that we have determined the client's condition with just those two elements. Yet, the ability to see that symptom pattern gives us a significant advantage over someone else who may only hear the client rattle off an accumulation of symptoms and not be able to make any sense of them.
The practitioner using effective clinical reasoning will then take these recognized information patterns and apply deductive thinking to analyze the clinical problem further. Deductive logic is what occurs with an "if, then..." statement. For example, IF this client reports sharp shooting pain in the upper extremity along with paresthesia on the ulnar aspect of the hand, THEN there is a good chance the pain complaint is originating from some neural pathology, in either the neck or upper extremity. This deductive analysis helps us determine if massage is appropriate and if so, how we should apply it.
Clinical reasoning is crucial not only in clinical assessment, but in the treatment process as well. Often you will hear treatment recipes and routines given that describe how to address a particular pathology; they will say perform this treatment X number of times and your client will get better in two treatments, etc. However, this approach is highly problematic and doesn't reflect clinical reality. Each client is an individual and each individual has a unique presentation of his or her soft-tissue disorder. One person's carpal tunnel syndrome should be treated differently than the next person's, even though they may have been diagnosed with the same disorder. It is your use of clinical reasoning and decision-making skills that help you determine how to modify your treatment approach for each client's unique needs.
As with many aspects of health care delivery, clinical reasoning relies on both art and science. You need a comprehensive understanding of science (anatomy, physiology, kinesiology, etc.) to help in symptom pattern recognition, construction of treatment strategies, and proper application of rehabilitative concepts in massage. Use of effective clinical reasoning is an art and skill that is developed with constant practice and study.
Treatment techniques will help you fill your tool bag, but if all you do is amass a series of techniques you only have a bag of tools and no knowledge about how to effectively use them. A wrench is a great tool, but you don't want to try using a wrench when a screwdriver is the proper tool. Similarly, you will be far more successful and your massage technique skills will have much more effect when you expand your use of effective clinical reasoning.
Click here for more information about Whitney Lowe, LMT.
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