Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
I just got finished with a ...
resourcesABOUT MT AUTHOR GUIDELINES CLASSIFIEDS EDITORIAL CALENDAR MEDIA GUIDE MASSAGE MART SCHOOLS & EDUCATION FEEDBACK
Integrative Medicine for the Underserved: A Seat at the Table
Numerous organizations have risen to the challenge of providing care to medically-underserved populations and here we feature one such group.
Nomenclature and Classification of Lumbar Disc Pathology: Version 2.0
The Nomenclature and Classification of Lumbar Disc Pathology consensus, published in 2001 by the collaborative efforts of the North American Spine Society, the American Society of Spine Radiology and the American Society of Neuroradiology, has guided radiologists, clinicians and the public for more than a decade.
NCCAOM Video Contest
The NCCAOM is excited to announce the launch of the second annual video contest "Because it Works!" 2015.
Should You Change an Athlete's Natural Running Form?
Once past the ankle, impact forces travel at about 200 mph into the knee. In addition to allowing the quad to absorb force, bending the knee (E) prevents the hip and pelvis from moving up and down too much (F), which is important for injury prevention and efficiency.
Going On-Site With Chiropractic Care
The Foundation for Chiropractic Progress has released a position paper highlighting the financial, clinical and patient-satisfaction benefits of providing chiropractic care at on-site corporate health clinics.
Leg-Length Inequality and Pelvic Fixation: A New Approach to the Negative Derifield (Part 3)
A patient with sacroiliac fixation and dysfunction ordinarily demonstrates a noticeable leg-length inequality when placed in the prone position on the adjusting table.
Free Yourself From the Pocketbook Practice
Let's take a journey together; there's an important lesson to be learned. Imagine a town or city just like yours.
Marketing with a Microphone
When given an option, it stands to reason that people prefer to do business with those they know, like, and trust.
Sports Medicine 101: Surgery or No Surgery?
In the world of sports medicine, many careers are saved by surgeries that correct traumatic damage to the body. Muscle tears, ligament damage, fractures, spinal disc herniations, and joint instabilities are a few of the issues frequently addressed with surgical intervention.
Treatment of PTSD: An Opportunity for the Practice of Integrated Medicine
PTSD is widespread across America today. Not only do many of our honored men and women in uniform bring it home with them from the war zones they have been active in, but it often follows any life-threatening event people go through when their lives have been in danger.
An International Life: An Interview with Mary Elizabeth Wakefield
I met Mary Elizabeth Wakefield during her class last summer in Seneca Falls, New York at the Finger Lakes School of Chinese Medicine.
Chinese Doctors Poke Holes in Australian Study
A recent Australian clinical trial, published in the Journal of the American Medical Association (JAMA) in 2014 by Rana Hinman, et el., evaluating the effectiveness of both needle and laser acupuncture for chronic knee pain.
The Source-Luo Point Combination, Part 2
The Da Cheng includes symptoms for the source-luo points that indicate when to use them for treatment. Yang defines the method as the guest-host (it is one of a variety of acupuncture point combinations called guest-host).
The Risks I Took
We all take risks when we choose this profession. For some, it is not knowing if you can make a living practicing TCM. For others, it is parental or cultural disapproval.
I was sitting in a Pizza Hut in Peoria, Ill., with my friend Reggie, sometime in the spring of my senior year in college, when he started doodling on his paper placemat. In those days, the company had a picture of U.S. on the mats, showing all the locations of the "Huts" in the country.
The Three Heater Official
This Official, belonging to the element Fire, is responsible for maintaining and regulating the heating system of the body, mind, and spirit. It is named for its function. The trunk is divided into three "burning spaces" or "jiaos."
Creating Relationships at Southwest Symposium
The month of May brought many interesting activities. As I have said in many previous columns this year, this profession is moving in a very exciting direction. Make sure you are getting involved. If you're not, you just might get left behind.
Desert: A Metaphor from the Study of Genetics
In most of the human lives I know about, there are stretches of time which feel stagnant, or worse. We can feel adrift, or wounded and sidelined, and these times don't seem to carry much usefulness while they are unfolding.
News in Brief
Investigating the Cellular Impact of Mechanical Force; National Board Seats (Not-So) New Officers at Annual Meeting.
Meet Cheyenne: Your Future Colleague
Allow me to introduce you to Cheyenne (Chey), the daughter of some of our family's closest friends. We attend and serve at the same church together, and have known each other for many years.
Key Changes and Updates to the 7th Edition CNT Manual
Acupuncture Today recently interviewed Jennifer Brett, ND, L.Ac. regarding the updates to the CNT manaul.
December, 2008, Vol. 08, Issue 12
Year in Review
By David Kent, LMT, NCTMB
As 2008 winds down, I am reminded of all that I have to be grateful for: good health, my friends and family, and, for the most part, a thriving business and practice. Yet at the same time, I am concerned about the future.The economy has reached record lows and has negatively impacted massage therapists everywhere. Right now, you may be wondering if it's possible for your clinic, spa or outcall practice to weather these storms. The answer is yes. However, surviving these challenging times will depend largely on how resourceful and creative you are when it comes to your business.
During the course of the past two years, I have had the privilege of writing numerous articles for Massage Today that offer practical solutions about how to create a flourishing massage therapy practice. I'd like to take a moment to refer you to them now. Whether you are a new or experienced therapist, this article will provide you with a cheat sheet to my previous articles. Think of it as a solutions guide that will help you find new ways to energize and reinvigorate your practice.
Eliminating Blind Spots
Our thoughts determine our focus, which influences our actions and effectiveness. If we think negative, unproductive thoughts, we produce outcomes at a lower level. An example of this would include looking for your keys while continually saying, "I can't find my keys." Stating that you can't find your keys over and over simply reinforces the negative situation that you are trying to avoid. Or at the very least, it creates a blind spot in your thinking. Are you creating blind spots in your career? Then you need to focus on solutions. If business is slow, don't focus on how slow it is. Instead, focus on what needs to be implemented to turn things around. One rule of thumb is to focus 80 percent of your time and energy on 20 percent of the things that matter to most to you. (Read: "The 80/20 Rule: Maximizing the Return on your Investment," MT March 2008.)
Attaining Your Goals
We must take a few minutes every day to work on attaining our goals. What are three things you could do right now that could help your practice, but that you have delayed because you are fearful of the unknown or of possible rejection? To put those thoughts and fears behind you, be proactive. Make a list twice as long of all of the good things that will happen by taking action. You will immediately have clarity and a desire to move forward. (Read: "The Power of a Minute," MT June 2007, and "The Power of the List," MT January 2008.)
Balancing the Systems
Just as the body has many systems that work in harmony with one another, so must the systems in your practice work in harmony. Is your practice operating as efficiently as possible? What isn't working that you would you like to change? (Read: "Massage Your Balancing Act" MT June 2008; "All Systems Go" MT August 2007.)
Keep Your Skills Sharp
They say "If you don't use it, you lose it." I still regularly treat clients at my clinic and love to receive massage. I learn a lot from every treatment I receive. When was the last time you received a massage? Are you following the same recommendations that you tell your clients?
What about hands-on seminars? Have you studied anything unique lately? (Read: "The Body Is in Charge," MT February 2007; "Feeling Is Believing," MT April 2007.) What textbook could you read to improve your knowledge and skills? Are you reading any articles on treatment? (Read: "Safety Protocols: Carotid Artery," MT October 2008; "Subscapularis: Overlooked and Undertreated," MT November 2008.) For many, DVD programs with accompanying photo manuals are aids. This type of tool supports hands-on seminars by allowing you to study prior to or after a training.
Maintaining a Polished and Professional Demeanor
Imagine walking into a store to buy a specific item. You locate the item, which is manufactured by two different companies and sitting on the shelf, side by side. Each is priced the same. One box is nice, new and brightly colored; the other box looks like it was run over by a truck. Which one would you buy? Now imagine that you are a potential client or employer looking to hire a massage therapist. Do you think that a therapist's overall appearance and actions might influence your purchase? Are you dressing or "packaging" yourself in the right light? What sets you apart from other therapists in your area? Do you specialize in a particular modality or possess special training? Are you setting high standards of care by asking your clients the right questions? Are you communicating to clients that you are highly skilled and knowledgeable in your field? (Read: "Questions With Direction," MT September 2008.)
Tools of the Trade
All health care providers use paperwork, instruments and devices to gather information, as well as to evaluate, educate and treat their clients. Pain scales are great tools to show progress over a series of therapy sessions. Many massage therapists take postural analysis photos to document their client's progress and educate their clients about the benefits of treatment. Trigger-point charts help you explain referred pain patterns to your clients, which gives them confidence that you can design a treatment plan to help them. (Read: "Charting your Progress: Visuals for Success," MT February 2008; "Simple Answers Create Positive Results," MT May 2008; "Getting Comfortable With Postural Analysis," MT July 2008.)
Building Your Practice
Does the community know about you and your business? How do potential clients contact you? Have you distributed your cards and/or brochures in health food stores, gyms, and chiropractic and medical offices? Have you met the tennis and golf professionals in your area? Have you considered writing an article for the local paper about the benefits of massage therapy and/or your particular specialty? Do you have a Web site that is up-to-date? If you are a new therapist, are you communicating your availability with phrases such as "Now Accepting New Clients," "Outcalls Available" and "Introductory Specials"? Are you taking a few minutes to follow-up with new clients after their initial visit? Are you sending thank-you cards to your clients and referral sources? Always remember to show your clients and your referral sources your appreciation. A little acknowledgement goes a long, long way. (Read: "Building Raving Fans: Consistency Is Key," MT April 2008.)
As we move into a new year, I encourage you to stay focused and positive. Times are tough right now, but things will get better. In the meantime, continue to educate yourself and improve your craft. Check out MassageToday.com for unlimited resources to help you build a successful practice, and stay tuned for more great articles in next year's "Keeping It Simple" series. Happy Holidays!
Click here for more information about David Kent, LMT, NCTMB.
Join the conversation
Comments are encouraged, but you must follow our User Agreementcomments powered by Disqus
Keep it civil and stay on topic. No profanity, vulgar, racist or hateful comments or personal attacks. Anyone who chooses to exercise poor judgement will be blocked. By posting your comment, you agree to allow MPA Media the right to republish your name and comment in additional MPA Media publications without any notification or payment.