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Streamline Your Front Desk
Your front office can be your greatest source of efficiency or it can be a constant bottleneck. Increasing the productivity of this area, while not sacrificing the quality of patient interaction, can be a little tricky. However, with some focused effort and intention, your front desk can keep your practice running smoothly.
One of the most common trends to see in clinical medical practice and public health is the cycles of health "buzzwords." These come and go depending upon the current cultural zeitgeist. One year, "parasites" are causing all the issues, and the next year it's "candida."
Distal Style Treatment of Neurogenic Pain
Treat locally or distally? This question has frequented my thoughts for the treatment of pain throughout my acupuncture career. Each style has strengths and weaknesses, thus the versatile practitioner would do well to forgo dogmatic adherence to any one style in deference to the needs of the individual patient.
News in Brief
NYCC Aggregates Degree Programs in New School; Palmer Chancellor Receives Education Award From ICA; Oklahaven Announces "Have a Heart" Winners.
Understanding Levels of Evidence
The concept of levels of evidence is a cornerstone of research literacy and a great starting point for understanding basic principles of how research works.
How to Reach Your World With the Chiropractic Message
My latest effort to share chiropractic occurred in mid-May while I was sitting at an introductory parent information night for high schoolers. The IT instructor informed us that each student would be receiving a computer for all their studies.
The Need for Standards
ISO-TC-249: You may look at these letters and numbers and wonder what they are and what they might mean. They turn into: International Standards Organization- Technical Committee – 249. There is a global organization called The International Organization for Standardization.
Finger (Pad) Pointing: Repetitive-Use Injury Waiting to Happen
"My wrist and hand hurt. I spend all day working on computers and then I come home and spend more time on a computer, usually playing video games."
Parker University Embraces New Era
Change is in the air at Parker University, which recently announced the selection of both a new president and a new consultant for its seminar program.
In This Current Age of Anxiety
Anxiety, also referred to angst or hysteria, goes by many names. One, popularized by the sagacious Zhang Zhong Jing, who many practitioners of Chinese Medicine may be familiar with, is known as Restless Zang/Fu disorder.
Discovery: Finding Insights and Each Other in Different Disciplines
Recently I've been thinking about all sorts of things which are hidden from our daily direct experience. That general category is what links nearly everything that catches my attention and then demands some kind of investigation.
Billing One-on-One, Direct Patient Contact
This is often misunderstood and leads to trepidation when documenting and subsequently billing timed services.
Building Bridges with Discipline
As practitioners of traditional Chinese herbal medicine, our role is to educate patients and medical practitioners about the various safety aspects of our medicine. Medical doctors that embrace Chinese medicine want to collaborate and include Chinese herbal medicine in more aspects of clinical care to support their patients.
Holistic Skin Care and Modern Technology
Anti-aging is a concept that we hear in reference to skin rejuvenation and growing older on a daily basis. Aging begins as soon as we are born; therefore "pro-aging" is embracing all stages of life gracefully, with vitality, wisdom, joy, and gratitude as the goal.
Hip Flexor Contractures & LBP in Above-the-Knee Amputations
Patients with above-the-knee amputations (AK or AKA) are particularly prone to developing hip flexor contractures. Not to be confused with muscle tightness, contractures are a permanent shortening of tissues which cause deformity or distortion.
Billing Timed Services
Q: I do not always use physical medicine services but in my state I do have a scope of practice that allows me to provide many of these services. I am trying to understand what "direct one-on-one patient contact" means in relation to physical medicine services.
Low Fat vs. Low Carb & the Power of Protein
A science-based website recently posted a nice summary of 23 randomized, controlled trials from peer-reviewed journals pitting low-carb diets against low-fat diets.
Living Well: Lessons From Our Oldest Old
Aging is a significant public health problem, important to chiropractors in practice and important to DCs who teach students training to become chiropractors.
Keeping Malpractice Allegations at Bay
It has been suggested that in the litigious environment in which we live, the practice of chiropractic should be defensive and practitioners should constantly be watching their backs. An element of defensive practice is a good idea.
Constructing Our Reality, Part 2
My last article discussed perception and its relationship to the primary channels. Before we get to the channels most commonly used to treat sensory disturbances, the small intestine and triple heater, we should first talk about the bladder channel.
A Whole-Body Approach to Chronic Tension Headaches
Nearly every day in our practices, we see patients with chronic headaches that have not responded to traditional treatment. They present in our offices with a feeble hope that "maybe" a chiropractor can help.
Prostate Cancer Risk
A large study published in January 2016 in the American Journal of Clinical Nutrition showed that men who are vegans had a 35% lower risk of developing prostate cancer compared to non-vegan men. The study followed more than 26,346 men who are part of the Adventists Health Study-2.
Transforming Las Vegas
On a warm spring day in Las Vegas, Sonia Kim, clinic front desk staff, is busy preparing for a full day of intern shifts at Wongu Health Center. She greets patients, makes sure documents are properly signed, and lets the interns know that their patients have arrived.
With Low-Back Pain, Sometimes Little Things Matter
Typical treatments for low back pain involve large muscles like the quadratus lumborum, iliopsoas, and piriformis. However, there are situations when a very small muscle, the multifidus, can play a significant role in the diagnosis and treatment of low back muscular or spinal injury.
Sleepless nights, anxiety, mood swings, euphoric energy bursts, obsessive thinking, and a strange feeling in his chest. That is what Matt was experiencing when he first entered my practice. Rather than being concerned, he was loving every minute of it.
September, 2008, Vol. 08, Issue 09
Providing a Musical Sanctuary
By George Skaroulis
As a regular recipient of massage and reflexology, and a professional musician, I have the distinct pleasure of combining all of my passions in life. Over the years, I have had the opportunity to share my music with massage therapists, doctors, chiropractors, counselors, teachers and healers all over the world.
Four years ago, I attended my first Florida State Massage Therapy Association convention. I absolutely loved meeting each individual therapist. The sharing and exchanging of such great energy and goodwill was a constant reminder I was exactly where I was meant to be.
My only disappointment was there seemed to be no place for therapists to escape the exhibit hall noise and peacefully enjoy any type of treatment themselves. My creative wheels started turning and by the end of the convention, a concept began to take shape. After collaborating with Angie Patrick of Massage Warehouse, we came up with what is now known as the Sanctuary. It's a comfortable haven in the midst of a busy convention hall: cushy headphones, beautiful music and various treatments including reflexology.
Appropriately, my CD titled "Sanctuary" would be the theme music participants would hear during their sessions. Taking it a step further, Angie turned the idea into a fundraiser for both the Touch Research Institute in Florida and the Massage Therapy Foundation. The Sanctuary first premiered at the AMTA convention in Atlanta in 2006, and its next stop will be in Phoenix for this month's AMTA convention (Sept. 17-20).
Since its inception - and lots of work by Angie, her staff and countless volunteers - this idea has evolved into a benefit and raised thousands of dollars for massage therapy research.
The Sanctuary has been a perfect example of seeing how people respond positively to the combination of touch therapy and music. I encourage you to do your best to create a "sanctuary of sound" in your own workspace: a space without traffic noise, cell phones or barking dogs (more on barking dogs later). I also don't think it's a bad idea to give your clients the option of a quiet session without conversation. I know I personally prefer a session with limited conversation, so do your best to help "tune out" life's background noises with the magic of music. You can concentrate best without external noise distractions, and your client will likely enjoy the peaceful session more.
For those of you, who do any type of chair or on-site massage in noisy office or convention spaces, bring along some quality headphones, a portable CD player or an iPod to offer music for your clients. No client wants to hear outside noise, regardless of whether their session is 10 minutes or two hours. Avoid flat headphones that allow noise to creep in, or any headphones that require insertion into the ear. My preference is for the headphones to fit around the entire ear. They often are made with leather or "pleather" (rubber or plastic that looks like leather). The leather-like covers help secure the headphones and help to block out noise. We use Sennheiser headphones at the Sanctuary; they sound great and are easy to clean. (Sanitary wipes are perfect for cleanings between clients.)
While we are on the subject of music, I know updating your music library might not be at the top of your priority list. However, we all are being forced to think more creatively in ways to both save and earn money.
By offering quality, relaxing and uplifting music to your clients, you are allowing them the opportunity to extend the experience of your session at home, so they can continue to reap the benefits of their sessions with you. By continually adding fresh new music to your library, you can then sell CDs on the spot to your clients, rewarding yourself with the additional income from the sale. In addition, having a few CDs on hand allows you an affordable gift for your very loyal clients on their birthdays or during the holidays.
Adding quality music to your life has several health benefits that extend to your family, friends and even your pets. I have had several listeners tell me that before leaving for work, they turn on my music to keep their pets calm during the day. At first, I thought this was a little over the top, but apparently not. Earlier this year, I received a call from Mailey McLaughlin, MEd, the Atlanta Humane Society's Training and Behavior Coordinator. She was calling to ask permission to use my music in an effort to calm the animals waiting for adoption. Of course, the next day I sent them my entire music library.
McLaughlin began playing the music daily throughout the kennels. I had to admit, I was very curious to see how the animals would respond to their new "soundtrack." After a few weeks, McLaughlin called to let me know I am now "The Official Music of the Atlanta Humane Society." Just like the rest of us, animals can benefit from the healing sounds of soothing music.
Start providing a musical sanctuary for your clients, and watch the positive atmosphere it creates in your practice. If you're attending the AMTA convention in Phoenix, stop by the Sanctuary for a treatment and show your support for the Massage Therapy Foundation.
George Skaroulis is an award winning pianist and composer known for his ethereal and soothing piano style. His peaceful music is used by therapists and spas around the globe. George has dedicated much of his time toward events that have raised thousands of dollars for massage therapy research, benefiting both the Touch Research Institute and the Massage Therapy Foundation. His latest CD, the George Skaorulis Essential Collection and his 16 CDs are available at www.GeorgeSkaroulis.com, iTunes and Amazon.
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