Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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Technology Meets Practice: Chiropractic Every Day
About a year ago, I had an interesting conversation with a DC who made house calls. When I asked why, she was quick to explain she learns much more about her patients when she sees them at home than she could ever observe in the office.
Lower-Extremity Overuse Injuries: Primer on Causes and Corrections
From ankle sprains to stress fractures, shin splints to plantar fasciitis, the research is clear: These common overuse injuries of the lower extremities – among dozens of others – may be related to abnormal foot function in your patients.
The Source-Luo Point Combination, Part 3
Dr. Nguyen Nghi (NVN) was born in Vietnam and is one of the most important scholars, writers, teachers and practitioners of modern time. Many of his theories and applications are the source of modern teachers from Europe and the United States.
A War You Can Help Patients Win
The average American consumes approximately 60 percent of calories from sugar, flour and refined oils. A donut is a good example of a so-called "food" that represents these calorie sources.
Exploring and Learning from the Gift of Life
I'm grateful to have had the opportunity to teach cadaver dissection classes and workshops with Stephen Cina at the New England School of Acupuncture over the past seven years, first through the Sports Medicine Acupuncture Program and later as a NESA elective course.
Data: The New Frontier in Health Care
Your practice is empowered with the data you need to improve patient health, run a more efficient (read: profitable) practice, get paid in timely fashion and help show the efficacy of chiropractic on the national stage in the midst of sweeping changes in health care!
Medicine as Metaphor
The practice of medicine is both an art and a science. We study and learn the system so that when the time comes to apply it, there is a greater possibility of successfully helping others.
The Art of Creating a Healing Space
I always advise my graduates to examine their group practice or treatment rooms with fresh eyes after they leave my CE workshops. I tell them, "Ask yourselves - is your space qi filled, welcoming and healing? Or is it cold and clinical?"
Aetna Updates 97140 Policy
In a development the Association of New Jersey Chiropractors is calling "a resounding victory for chiropractors nationwide," Aetna Insurance Company has updated its national reimbursement policy regarding 97140 (manual therapy), reaching an agreement two years after the association filed a declaratory judgment suit in federal court against the insurer.
Merger Creates New Model of Care
Two San Francisco powerhouses of holistic healing, the American College of Traditional Chinese Medicine (ACTCM) and California Institute of Integral Studies (CIIS), are merging. Together they are building a visionary approach to applied integral health.
Online Marketing Basics: Google Ranking, Part 1
We all know there is so much opportunity with online marketing. And, let's face it, if you don't have a presence online with a website and social media, you are probably not where you want to be.
Melatonin: A Promising Natural Agent in the Prevention of ALS
A number of years ago, experimental studies suggested melatonin could block key steps in the development of Alzheimer's disease, primarily by acting as a brain antioxidant and inhibiting the build-up of beta-amyloid plaque in the brain.
The Integrative Medicine Puzzle: Putting the Pieces Together
The conversation is changing in the broader healthcare community with patients actually moving the discussion toward more integrative topics. Patients today want to know their options.
Abdominal Acupuncture for Eye Healing: The Sacred Turtle and Ba Gua Map
Our ideas about western medicine have shifted in recent decades, while the public is asking more from health care providers.
The Roots of TCM in Depression Treatment
In traditional Chinese medicine, there is historical precedent for the treatment of so-called "Shen" (Heart-Mind) disorder, or disorder/dysregulation of the spirit, which is also considered as distinct but not separate from the cognitive function of the brain.
Making Public Health a Chiropractic Priority
As highlighted in this edition's News in Brief, Rand Baird, DC, MPH, FICA, FICC, editor and occasional author of our long-running column, "Chiropractic in the American Public Health Association", was recognized by the organization recently for 40 years of membership.
Treating LBP in Golfers: Beyond Basic Assessment
The drive to master the most efficient swing demands a tremendous amount from the lower back. Maintaining stability in a flexed posture, supporting torso rotation and repetitively supporting the golf swing all put the lower back in a vulnerable position.
Can Acupuncture Treat Knee Pain?
Recently, an article in the Journal of the American Medical Association concluded that, "neither laser nor needle acupuncture conferred benefit over sham for pain or function" among older chronic knee pain patients.
Adding Microneedling to Your Clinic for Results and Profit
Microneedling has taken the beauty world by storm over the last 10 years. Under the names dermaroller, microneedling or skin needling you will see these treatments listed in the services of nearly every fashionable beauty salon and day spa in the country.
Treat Every Patient as an Athlete
Frontal-plane movement pattern dysfunction can set the stage for musculoskeletal injury. Frontal-plane stabilization is essential during the normal activities of daily living: think single-leg stance and gait cycle.
News in Brief
Support of F4CP Continues With Latest Donations; Walter Reed Honors Dr. William Morgan; Recognizing 40 Years of Public-Health Activism; Allstate Decision Reversed.
Colon Health and TCM
I still remember many years ago, the loud "Yuck" from my wife at the time when we were together watching the Chinese movie "Last Emperor."
March, 2008, Vol. 08, Issue 03
Creating Sacred Moments Through Compassionate Touch
By Ann Catlin, LMT, NCTMB, OTR
"When we touch another with a compassionate heart, it creates a sacred moment." These are the words that filled my awareness several years ago as I was leaving the care facility after having had a particularly poignant Compassionate Touch session with an elder gentleman suffering from advanced Parkinson's disease. I noticed that in that moment, my heart was wide open and I felt deeply moved and changed in some profound way. The truth embedded in those words has been with me ever since. They guide my way, teaching me about what it really means to touch those we serve. Here is what I've learned so far.
The Nature of Compassion
Compassion is not something we learn how to do, nor is it something we call forth when we think we should. It flows naturally from our humanness and is something we all share. We each may define compassion using different words or phrases: love, empathy, being open to the suffering of others. Although the definitions vary, I believe the experience of compassion is universal. For me, it's when my own healing presence emerges and my heart cracks wide open. I especially like the words of Judith Lief: "Cultivating compassion does not mean injecting some new, improved element into ourselves so we can work more effectively. Instead, we simply uncover the compassion that is already there."1
Helping Is Different Than Serving
I've asked many people, "Why did you become a massage therapist?" Many answer with, "Because I want to help people." Perhaps what is really calling us to this profession is a desire to serve. There is a core difference between helping and serving the elders we touch. Helping implies inequality. When we help, we are doing something to or for the person which places us in a position of power over them. We subtly convey that they are needier than we are, helping perpetuate "separateness" in our relationships. Helping is about doing, and we may cling to or hide behind our techniques or our roles, which actually distances us from the one we think we are helping. I've noticed that when I approach someone with an attitude of helping, the intention and energy flows only one way - from me to the one I am helping. Helping can leave me feeling depleted and burned out.
To serve is to become a part of the experience of the person we are serving. It is a relationship of equality and a dynamic interaction that flows both ways. When we serve, we give and receive. The benefits are mutual and our hearts and souls are expanded in the process. Serving is not about doing; it's about being. It's about being authentic and allowing our innate healing presence to shine forth. In service, we offer our support in whatever way is called for in the moment, allowing our client to receive whatever is needed at the time for healing and well-being. To serve is an opportunity to explore the meaning of the self and what it means to be human. Rachel Naomi Remen reminds us that: "We can only serve that to which we are profoundly connected to that which we are willing to touch."2
Relating to the Individual
For more than 25 years, I have worked with elders who require care because of the debilitating effects of aging or illness. Caregiving is certainly complex and there are many things that must be done. Personal care needs, mobility assistance, medical treatment, social activities and safety are all important. However, I've seen that so much emphasis is placed on what must be done that the caregivers often relate more to the condition rather than the individual inside that aging body.
The individual is the core essence of each person. It never changes, regardless of age or the condition of the body or mind. When my attention is focused on the individual, my hands naturally follow to touch with compassion. I've witnessed hundreds of times what happens when I, the caregiver, stop doing to simply be present and touch the individual. In these moments, I truly serve and a space for healing opens. Not healing in terms of a cure, but a sense of wholeness, acceptance and well-being. These are the sacred moments when pain and suffering are eased and we are both uplifted.
A Sacred Moment
For two years, I provided Compassionate Touchsessions for a gentleman I'll call Mr. Edwards. He resided in a skilled nursing facility and his condition included dementia and the residual effects of a stroke, which left him unable to walk. The facility's staff struggled with him because he would become combative when he felt overwhelmed or confused. He only left his room for meals, refusing to attend other activities. He asked to have massage because of back pain, but it became clear during our first visit that he yearned to be touched and to be accepted. He told me about how his mother would soothe him as a child by rubbing his back.
During our sessions, he loved to tell me about his career as the president of a large loan company, while I massaged his back or feet. He often would fall into a peaceful sleep. Although, his physical and mental condition gradually diminished, he consistently seemed to find comfort from massage. One day the facility was having a party. After giving Mr. Edwards his massage, I was preparing to leave when he sat up as straight as he could in his wheelchair, held out his hand and said to me, "May I have the honor of your company at the party?" That was a sacred moment I will never forget. And, by the way, yes, I went to the party and we had a lovely time!
Click here for more information about Ann Catlin, LMT, NCTMB, OTR.
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