Lost A Sale, But Initial Phone Consultations â€” A Big Part Of Brilliant Customer Service
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Exercise Recommendations for Healthy Aging
Aging is inevitable, but how you age is not. Common physical signs of aging include decreased muscle mass, decreased muscular power, increased body fat, and decreased aerobic (lung) capacity.
Treating LBP in Golfers: Beyond Basic Assessment
The drive to master the most efficient swing demands a tremendous amount from the lower back. Maintaining stability in a flexed posture, supporting torso rotation and repetitively supporting the golf swing all put the lower back in a vulnerable position.
It's Time to Wake Up
It is time for this profession to wake up and tell someone about the healing benefits of acupuncture. This is the time for Asian Medicine. Its popularity, growth and unusual acceptance is nothing short of amazing.
Healing the Core: AWB Nepal Earthquake Relief Project
With almost 9,000 people killed during the earthquakes in April and May, another 23,000 suffering injuries, hundreds of thousands left homeless when entire villages collapsed, and many sacred sites destroyed, no one in this country of approximately 28 million has been left untouched by the disaster.
News in Brief
Support of F4CP Continues With Latest Donations; Walter Reed Honors Dr. William Morgan; Recognizing 40 Years of Public-Health Activism; Allstate Decision Reversed.
What to do When Today Sucks
Have you ever had one of those days when nothing went the way it should have? The patient with migraines got worse instead of better from a treatment similar to one you've effectively used on him before.
Treat Every Patient as an Athlete
Frontal-plane movement pattern dysfunction can set the stage for musculoskeletal injury. Frontal-plane stabilization is essential during the normal activities of daily living: think single-leg stance and gait cycle.
Relationship Marketing: A Modern Approach
Remember when you used to get real letters in the mail? Not the automated type, but the real deal, hand written with a personal message just because someone was thinking about you? You know what I'm talking about.
Making Public Health a Chiropractic Priority
As highlighted in this edition's News in Brief, Rand Baird, DC, MPH, FICA, FICC, editor and occasional author of our long-running column, "Chiropractic in the American Public Health Association", was recognized by the organization recently for 40 years of membership.
Technology Meets Practice: Chiropractic Every Day
About a year ago, I had an interesting conversation with a DC who made house calls. When I asked why, she was quick to explain she learns much more about her patients when she sees them at home than she could ever observe in the office.
The Ethics of Herbal Prescribing
While teaching ethics classes, I often encounter licensed acupuncturists who are surprised that our use of herbs and supplements has a specific section in the material. It is often an aspect within ethics that clinicians don't think of in practice.
Fish Oil: A Key Component to Positive Clinical Outcomes
Patients seem to be presenting with more complex problems, and many are responding to care more slowly or have completely unexpected results. Why?
Integrative Sports Medicine
One of the most rewarding and challenging clinical scenarios is the treatment of athletes.
Acupuncture Treatment of Trauma in the Canine
From 1972 until 1976, John Ottaviano and I were treating dogs at five different veterinary clinics in the Los Angeles county area. Usually, we were at a clinic for seven to eight hours.
A War You Can Help Patients Win
The average American consumes approximately 60 percent of calories from sugar, flour and refined oils. A donut is a good example of a so-called "food" that represents these calorie sources.
An Unexpected Superfood: All About Eggs
About 40 years ago, excessive dietary cholesterol was labeled a public health concern. Specifically, it was thought that there was a causal link between consumption of cholesterol-laden foods and increased risk of heart disease.
ICD-10 Is Not Scary (and Not About Billing)
In my 13 years of consulting with doctors on billing and coding matters, ICD-10 has aroused the biggest combination of misguided fear and ignorance I can remember.
Peaching to the Choir: How to Extend Our Reach Beyond the CAM Community
Professional conferences offer unique opportunities to network, be exposed to cutting-edge innovators, share your interests and work, and be inspired.
Learning the Transformative Language of the Channel System: The Sinew Channels
The Chinese medical classics describe the energetic terrain of the body in much detail. The acupuncture channel systems, as presented in the Ling Shu illustrate the various expressions our qi energy can take.
Patient Retention Techniques
When talking about techniques to grow your business, we tend to focus on the "large" aspect of the patient base, that is, on strategies to attract new patients. However, it is important to remember that "loyal" is equally, if not more, important.
Teaching Qi Gong to Children
Many of us have come to embrace Qi Gong or Tai Chi practice as a regular part of our lives. Qi Gong has been a stabilizing factor in my life for the last twenty years.
Data: The New Frontier in Health Care
Your practice is empowered with the data you need to improve patient health, run a more efficient (read: profitable) practice, get paid in timely fashion and help show the efficacy of chiropractic on the national stage in the midst of sweeping changes in health care!
Healing Trauma: Cultivating Resilience and Presence Through Mindfulness, Part 1
All humans, by the very nature of being human, will experience moments of trauma and suffering. What, then, makes the difference in how the individual who experiences trauma, suffering, and spiritual loss reacts to such experiences?
Online Marketing Basics: Website Creation
The various online marketing options make it a challenge, especially when all you want to do is help your patients feel better. With such a broad topic, I'm going to share some basics you should know about website creation.
Lower-Extremity Overuse Injuries: Primer on Causes and Corrections
From ankle sprains to stress fractures, shin splints to plantar fasciitis, the research is clear: These common overuse injuries of the lower extremities – among dozens of others – may be related to abnormal foot function in your patients.
Aetna Updates 97140 Policy
In a development the Association of New Jersey Chiropractors is calling "a resounding victory for chiropractors nationwide," Aetna Insurance Company has updated its national reimbursement policy regarding 97140 (manual therapy), reaching an agreement two years after the association filed a declaratory judgment suit in federal court against the insurer.
October, 2006, Vol. 06, Issue 10
High Tech/High Touch Can Mean Much Growth for LMTs
By Cary Bayer
At the end of the 1980s, futurist John Naisbitt wrote a book that envisioned, among other things, a more sensitive world growing out of a response to the high-tech revolution. His Megatrends camped out at the top of the New York Times best-seller list for nearly two years, selling 8 million copies in 57 countries.Naisbitt's crystal ball was so polished that he could see the emerging trend, "high tech/high touch," a trend with much to teach massage therapists.
High tech is embodied by left-brained engineers and people like Bill Gates - people with analytical skills and a highly developed, rational approach to seeing reality. On the other hand, the eyes of high-touch, right-brained people often cross when confronted with a computer manual. But, they might be extremely gifted at undoing knots in someone's neck. High touch is embodied by massage therapists, who employ a high degree of touch (literally) throughout the day to make a difference in the lives of every client. The massive penetration of your work in the marketplace also could revolutionize the world.
Naisbitt's crystal ball saw that hundreds of millions of people would have a strong urge for a high-touch response to an increasingly high-tech world. We're forced to spend so much time on new high-tech activities like "Googling," "TiVo-ing" and "IM-ing," that we crave time with something far more high touch. Witness the phenomena of an increase in the numbers of people getting massaged and the spa industry explosion.
In 1989, just before Megatrends was published, I used to buy my airplane tickets while sitting in front of Renee, a delightful travel agent in Woodstock, N.Y. Today, I buy my airplane tickets while sitting in cyberspace. Something high touch got lost when I stopped taking a load off my feet and letting Renee handle my itinerary. So, it's not surprising that a forthcoming stint in front of my computer screen will result in a flight to Phoenix for a multi-day package at the Enchantment Spa in the powerful vortex among the red rocks of magical Sedona. High tech literally creates high touch.
In 2003, for example, there were 136 million visits to spas in the U.S., up from 95 million just four years before, according to a study conducted for the International SPA Association by PricewaterhouseCoopers. Revenues soared from $5 billion in 1999 to $11.2 billion in 2003. That's more than $1,750,000,000 more than was taken in by American movie theaters that year. The domestic spa industry was employing some 287,000 people in 2003, up from 151,000 in 1999, according to the study. That opened up a lot of work for LMTs.
Between August 2004 and July 2005, 47 million Americans received massages, up 2 million from the corresponding period the year before. Those numbers will climb. According to the American Massage Therapy Association, licensed massage therapists can anticipate a 21 percent to 35 percent increase in job opportunities through 2012. And, it will be easy for massage therapists to meet the demand because the average LMT is grossly underemployed, doing only about 38 massages per month.
Two out of every three adults are walking around with tremendous stress in their shoulders and necks. What's more, only 17 percent of men have been massaged in the past year; more than eight of every 10 men you see haven't been massaged in more than 365 days. Talk about an opportunity. If the "metrosexual" male trend continues, expect a huge increase in the number of American men who will plunk down $70 apiece for an hour of rejuvenation on your table.
When you add that to the research finding that 73 percent of people who receive massage would recommend it to others, it's high time you start asking your clients to recommend massage to their friends. Look at the numbers: The average LMT has the time to easily triple his or her business. Suppose, for example, you work at a day spa or two. At least two far more lucrative choices are available to you. Number one, you could quit and open your own massage business. Number two, since day spas are growing at a faster rate than massage therapy, you could open a day spa of your own and have others work for you, doing massages, facials and nails. Suppose you choose the latter option. Instead of having half or more of the massage fee taken from you by your spa, half or more of the fee that someone else gets from the massage they give at your spa can go to you. Talk about a 180-degree turnaround! Imagine the turnaround that could make in your financial life, to say nothing of the excitement that comes with expressing who you are in the world through the work you love to do. You're in the right line of work, with demand intensifying for a high-touch response to the painful effects of a high-tech world that's completely out of balance. You're there to help restore that balance.
Your assignment, should you choose to accept it, isn't any kind of a mission impossible. It's a mission very possible, a mission delightful, a mission that grows out of your heart and soul. It's a mission to start communicating: first to yourself, as to what you want, and then to others. Once you know you would like to be ready to service the soon-to-come greater demand for your talents, it's imperative to set your life up for it. That means, if you're massaging entirely out of someone else's business, carve out a slice, even if it's a small one, for yourself to do massage in your private business. Even if it's just one afternoon per week, it's a start. Once you fill that on a regular basis, add a morning or an evening, or whatever time frame works best for you. If you're already operating your own business and are considering expanding it from a one-person business (you) to include others, start looking around to find those people. The space would be the next item on your agenda. And remember ... if you build it, they will come. "They" are dozens of new clients.
Click here for more information about Cary Bayer.
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