Lost A Sale, But Initial Phone Consultations â€” A Big Part Of Brilliant Customer Service
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Acupuncture Rising: From Acupuncture Anesthesia to Assisted-IVF, Part 1
Acupuncture's cultural and historical roots go back to the emergence of Chinese civilization. For more than 2,000 years, acupuncture needling has been continuously practiced on the largest population in the world.
News in Brief
Call for Abstracts Announced - Parker Las Vegas 2016; Logan Adds Doctorate Degree; New Role for Dr. James Edwards.
Practicing with Authenticity
To extrapolate from the above quote, patients love healthcare providers they can trust. One way to earn the trust of your patients is by practicing with authenticity. What does that mean, exactly?
The Zen Art of "One Point"
We were always told in our Zen Shiatsu training (by Japanese and Japanese American instructors) that our ultimate aim was to to find that "One Point." To be so focused we could touch just one point to transform Qi throughout a client's body.
What's Chiropractic Research Worth to You?
The Palmer Center for Chiropractic Research (PCCR), in celebration of its 20th anniversary, has announced it is spearheading a fundraising campaign to support chiropractic research.
Healing Trauma: Cultivating Resilience and Presence Through Mindfulness, Part 2
In the last issue of Acupuncture Today, the first part of this article introduced the topic of trauma and resilience, and their relationship to the autonomic nervous system response and the concept of the spirit being grounded in the body, and suggested the importance of mindfulness as a tool for healing.
Help: A Need at Every Level
One of the great gifts of training in acupuncture is the ability to take good care of oneself. I recently had a bout of frozen shoulder — an inflammatory syndrome which can be debilitatingly painful and take years to resolve.
The Short Leg Dilemma
When evaluating a new patient, it is common to note a relative shortening of one leg to the other. Some patients will even tell you they have one, and then pull out the store-bought heel lift they read about online.
Surprising Reasons for Orthotic Efficacy
Clinical outcome studies show orthotics are effective in the management of a wide range of injuries, including plantar fasciitis, Achilles tendinitis and patellofemoral pain syndrome.
Modernization of Chinese Medicine
Language – written, spoken, signed, or otherwise is learned as a means to express our individualized perceptions about the world around us. Language is designed to communicate our personal experiences.
Nuts Reduce Risk of Heart Disease, Cancer and Other Health Problems
Several recent studies suggest regular consumption of nuts may provide a significant degree of protection against certain types of cancer, heart disease, possibly type 2 diabetes and some neurodegenerative diseases.
Improving Communication Between AOM and Biomedical Providers
How comfortable do you feel talking to Western medical providers? If you are like me, you may not feel as comfortable as you would like. Some of my interactions with MD's haven't been the fruitful steps toward integrative medicine for which I had hoped.
Practice Policy (Gone Bad): The Sign
Every once in a while, you see something and think to yourself, That's a really bad idea. Case in point: I went to see my medical doctor the other day. Just after being "roomed," as they say, the nurse checked my vital signs. Then she left.
Oriental Medicine on the World Stage
"Let me win. But if I cannot win, let me be brave in the attempt." This simple, yet powerful statement was lived out time and time again by so many of the athletes from around the world during the Special Olympics World Games in Los Angeles.
More Chiropractors Required
An intriguing study published in the Journal of the American Board of Family Medicine examines how "chiropractic care affects use of primary care physician (PCP) services."
Getting a YES: An Effective Strategy for Overcoming Patient Objections
Patients make more excuses for declining care from an acupuncturist than perhaps any other type of doctor. Various reasons hold them back from making a commitment to care.
Fish Oil: A Key Component of Positive Clinical Outcomes
Patients seem to be presenting with more complex problems, and many are responding to care more slowly or have completely unexpected results. Why?
A Chiropractor's Guide to Yoga
"Doctor, can I continue to do yoga while undergoing your care?" "Is it OK for me to go back to yoga while I'm getting my back treated?" "It is safe to start my yoga classes again after my neck pain improves?"
Patient-Centered Care vs. Payer Restrictions: Your Ethical Obligation
Do you have an ethical obligation to evaluate your patients, make a diagnosis and provide evidence-based, patient-centered health care, irrelevant to the payer restrictions?
Fertility and Poly-Unsaturated Fatty Acids
Starting or expanding one's family is a major milestone. It's something that more and more people seek out health care advice and support for.
An Acupuncturist's View of Medicinal Marijuana
The use of cannabis for medical purposes is very controversial. Use as a panacea by physicians uninitiated to the proper application of herbal medicine, as well as an excuse for recreational use have greatly confused the issue.
The New Age of Communication
In the age of technology, everyone, including the patient, is seeking faster, easier ways to communicate. With a wealth of social media, blogs, websites and videos, we are constantly barraged with information – to the point of overload.
Harvard Health References Flawed AHA Position Paper
In its special health report, "Stroke: Diagnosing, Treating, and Recovering From a 'Brain Attack,'" Harvard Health Publications includes information from the American Heart Association's 2014 position statement on cervical manipulation and cervical dissection – a statement the American Chiropractic Association emphasized in a letter to Harvard Health mixes "scientific facts with half-truths."
Do Some Good and Grow Your Business with Cause Marketing
Cause marketing is truly one of the best ways that you can promote your services as a acupuncture professional. Cause marketing refers to a type of marketing where a business partners with a non-profit organization to help bring awareness to a charitable cause.
The Food Conversation: Nutrition and Your Practice
It's morning and your first patient rolls in with a triple espresso steaming in one hand and a frazzled, desperate look in her eye. "You gotta help me, doc, I am constipated unless I drink one of these, and I am exhausted and anxious all the time."
Change Lives by Supporting Chiropractic Research: Are You In?
The Palmer Center for Chiropractic Research (PCCR), in celebration of its 20th anniversary, has announced it is spearheading a fund-raising campaign to support chiropractic research.
October, 2006, Vol. 06, Issue 10
High Tech/High Touch Can Mean Much Growth for LMTs
By Cary Bayer
At the end of the 1980s, futurist John Naisbitt wrote a book that envisioned, among other things, a more sensitive world growing out of a response to the high-tech revolution. His Megatrends camped out at the top of the New York Times best-seller list for nearly two years, selling 8 million copies in 57 countries.Naisbitt's crystal ball was so polished that he could see the emerging trend, "high tech/high touch," a trend with much to teach massage therapists.
High tech is embodied by left-brained engineers and people like Bill Gates - people with analytical skills and a highly developed, rational approach to seeing reality. On the other hand, the eyes of high-touch, right-brained people often cross when confronted with a computer manual. But, they might be extremely gifted at undoing knots in someone's neck. High touch is embodied by massage therapists, who employ a high degree of touch (literally) throughout the day to make a difference in the lives of every client. The massive penetration of your work in the marketplace also could revolutionize the world.
Naisbitt's crystal ball saw that hundreds of millions of people would have a strong urge for a high-touch response to an increasingly high-tech world. We're forced to spend so much time on new high-tech activities like "Googling," "TiVo-ing" and "IM-ing," that we crave time with something far more high touch. Witness the phenomena of an increase in the numbers of people getting massaged and the spa industry explosion.
In 1989, just before Megatrends was published, I used to buy my airplane tickets while sitting in front of Renee, a delightful travel agent in Woodstock, N.Y. Today, I buy my airplane tickets while sitting in cyberspace. Something high touch got lost when I stopped taking a load off my feet and letting Renee handle my itinerary. So, it's not surprising that a forthcoming stint in front of my computer screen will result in a flight to Phoenix for a multi-day package at the Enchantment Spa in the powerful vortex among the red rocks of magical Sedona. High tech literally creates high touch.
In 2003, for example, there were 136 million visits to spas in the U.S., up from 95 million just four years before, according to a study conducted for the International SPA Association by PricewaterhouseCoopers. Revenues soared from $5 billion in 1999 to $11.2 billion in 2003. That's more than $1,750,000,000 more than was taken in by American movie theaters that year. The domestic spa industry was employing some 287,000 people in 2003, up from 151,000 in 1999, according to the study. That opened up a lot of work for LMTs.
Between August 2004 and July 2005, 47 million Americans received massages, up 2 million from the corresponding period the year before. Those numbers will climb. According to the American Massage Therapy Association, licensed massage therapists can anticipate a 21 percent to 35 percent increase in job opportunities through 2012. And, it will be easy for massage therapists to meet the demand because the average LMT is grossly underemployed, doing only about 38 massages per month.
Two out of every three adults are walking around with tremendous stress in their shoulders and necks. What's more, only 17 percent of men have been massaged in the past year; more than eight of every 10 men you see haven't been massaged in more than 365 days. Talk about an opportunity. If the "metrosexual" male trend continues, expect a huge increase in the number of American men who will plunk down $70 apiece for an hour of rejuvenation on your table.
When you add that to the research finding that 73 percent of people who receive massage would recommend it to others, it's high time you start asking your clients to recommend massage to their friends. Look at the numbers: The average LMT has the time to easily triple his or her business. Suppose, for example, you work at a day spa or two. At least two far more lucrative choices are available to you. Number one, you could quit and open your own massage business. Number two, since day spas are growing at a faster rate than massage therapy, you could open a day spa of your own and have others work for you, doing massages, facials and nails. Suppose you choose the latter option. Instead of having half or more of the massage fee taken from you by your spa, half or more of the fee that someone else gets from the massage they give at your spa can go to you. Talk about a 180-degree turnaround! Imagine the turnaround that could make in your financial life, to say nothing of the excitement that comes with expressing who you are in the world through the work you love to do. You're in the right line of work, with demand intensifying for a high-touch response to the painful effects of a high-tech world that's completely out of balance. You're there to help restore that balance.
Your assignment, should you choose to accept it, isn't any kind of a mission impossible. It's a mission very possible, a mission delightful, a mission that grows out of your heart and soul. It's a mission to start communicating: first to yourself, as to what you want, and then to others. Once you know you would like to be ready to service the soon-to-come greater demand for your talents, it's imperative to set your life up for it. That means, if you're massaging entirely out of someone else's business, carve out a slice, even if it's a small one, for yourself to do massage in your private business. Even if it's just one afternoon per week, it's a start. Once you fill that on a regular basis, add a morning or an evening, or whatever time frame works best for you. If you're already operating your own business and are considering expanding it from a one-person business (you) to include others, start looking around to find those people. The space would be the next item on your agenda. And remember ... if you build it, they will come. "They" are dozens of new clients.
Click here for more information about Cary Bayer.
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