Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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Teaching Qi Gong to Children
Many of us have come to embrace Qi Gong or Tai Chi practice as a regular part of our lives. Qi Gong has been a stabilizing factor in my life for the last twenty years.
Healing the Core: AWB Nepal Earthquake Relief Project
With almost 9,000 people killed during the earthquakes in April and May, another 23,000 suffering injuries, hundreds of thousands left homeless when entire villages collapsed, and many sacred sites destroyed, no one in this country of approximately 28 million has been left untouched by the disaster.
Integrative Sports Medicine
One of the most rewarding and challenging clinical scenarios is the treatment of athletes.
ASA Ready to Impact Profession
The American Society of Acupuncturists (ASA) is a 501(c)6 (pending), not-for-profit collaboration among state based, acupuncturist professional associations.
Aetna Updates 97140 Policy
In a development the Association of New Jersey Chiropractors is calling "a resounding victory for chiropractors nationwide," Aetna Insurance Company has updated its national reimbursement policy regarding 97140 (manual therapy), reaching an agreement two years after the association filed a declaratory judgment suit in federal court against the insurer.
Online Marketing Basics: Website Creation
The various online marketing options make it a challenge, especially when all you want to do is help your patients feel better. With such a broad topic, I'm going to share some basics you should know about website creation.
The Ethics of Herbal Prescribing
While teaching ethics classes, I often encounter licensed acupuncturists who are surprised that our use of herbs and supplements has a specific section in the material. It is often an aspect within ethics that clinicians don't think of in practice.
Patient Retention Techniques
When talking about techniques to grow your business, we tend to focus on the "large" aspect of the patient base, that is, on strategies to attract new patients. However, it is important to remember that "loyal" is equally, if not more, important.
An Unexpected Superfood: All About Eggs
About 40 years ago, excessive dietary cholesterol was labeled a public health concern. Specifically, it was thought that there was a causal link between consumption of cholesterol-laden foods and increased risk of heart disease.
Treat Every Patient as an Athlete
Frontal-plane movement pattern dysfunction can set the stage for musculoskeletal injury. Frontal-plane stabilization is essential during the normal activities of daily living: think single-leg stance and gait cycle.
Lower-Extremity Overuse Injuries: Primer on Causes and Corrections
From ankle sprains to stress fractures, shin splints to plantar fasciitis, the research is clear: These common overuse injuries of the lower extremities – among dozens of others – may be related to abnormal foot function in your patients.
Relationship Marketing: A Modern Approach
Remember when you used to get real letters in the mail? Not the automated type, but the real deal, hand written with a personal message just because someone was thinking about you? You know what I'm talking about.
Data: The New Frontier in Health Care
Your practice is empowered with the data you need to improve patient health, run a more efficient (read: profitable) practice, get paid in timely fashion and help show the efficacy of chiropractic on the national stage in the midst of sweeping changes in health care!
Preaching to the Choir: How to Extend Our Reach Beyond the CAM Community
Professional conferences offer unique opportunities to network, be exposed to cutting-edge innovators, share your interests and work, and be inspired.
Healing Trauma: Cultivating Resilience and Presence Through Mindfulness, Part 1
All humans, by the very nature of being human, will experience moments of trauma and suffering. What, then, makes the difference in how the individual who experiences trauma, suffering, and spiritual loss reacts to such experiences?
A War You Can Help Patients Win
The average American consumes approximately 60 percent of calories from sugar, flour and refined oils. A donut is a good example of a so-called "food" that represents these calorie sources.
News in Brief
Support of F4CP Continues With Latest Donations; Walter Reed Honors Dr. William Morgan; Recognizing 40 Years of Public-Health Activism; Allstate Decision Reversed.
It's Time to Wake Up
It is time for this profession to wake up and tell someone about the healing benefits of acupuncture. This is the time for Asian Medicine. Its popularity, growth and unusual acceptance is nothing short of amazing.
Acupuncture Treatment of Trauma in the Canine
From 1972 until 1976, John Ottaviano and I were treating dogs at five different veterinary clinics in the Los Angeles county area. Usually, we were at a clinic for seven to eight hours.
Learning the Transformative Language of the Channel System: The Sinew Channels
The Chinese medical classics describe the energetic terrain of the body in much detail. The acupuncture channel systems, as presented in the Ling Shu illustrate the various expressions our qi energy can take.
ICD-10 Is Not Scary (and Not About Billing)
In my 13 years of consulting with doctors on billing and coding matters, ICD-10 has aroused the biggest combination of misguided fear and ignorance I can remember.
Exercise Recommendations for Healthy Aging
Aging is inevitable, but how you age is not. Common physical signs of aging include decreased muscle mass, decreased muscular power, increased body fat, and decreased aerobic (lung) capacity.
Making Public Health a Chiropractic Priority
As highlighted in this edition's News in Brief, Rand Baird, DC, MPH, FICA, FICC, editor and occasional author of our long-running column, "Chiropractic in the American Public Health Association", was recognized by the organization recently for 40 years of membership.
Technology Meets Practice: Chiropractic Every Day
About a year ago, I had an interesting conversation with a DC who made house calls. When I asked why, she was quick to explain she learns much more about her patients when she sees them at home than she could ever observe in the office.
Treating LBP in Golfers: Beyond Basic Assessment
The drive to master the most efficient swing demands a tremendous amount from the lower back. Maintaining stability in a flexed posture, supporting torso rotation and repetitively supporting the golf swing all put the lower back in a vulnerable position.
What to do When Today Sucks
Have you ever had one of those days when nothing went the way it should have? The patient with migraines got worse instead of better from a treatment similar to one you've effectively used on him before.
September, 2006, Vol. 06, Issue 09
A Return on Your Investment
By Cliff Korn, BS, LMT, NCTMB
In case you haven't noticed, massage therapy isn't a high paying profession. While it's one of the very best ways I can think of to make a living, the sheer work involved in establishing a viable practice, the physical limits on how many clients can be seen in a day and the economic variables of what can be charged per session, all combine to make darn few six-figure-earners in massage therapy.Because of that, we attract many into our profession who are motivated less by money than by the ability to have a positive impact on the lives of others. Because we are richer in skills and capabilities than we are in dollars, it's important for us to squeeze every bit of value out of the investments we make in our businesses.
It was with particular delight that I made an investment of my time and money to attend the annual convention of the Florida State Massage Therapy Association. The FSMTA runs what is, in my opinion, the biggest and best educational and networking opportunity for massage therapists in the country.
I've mentioned the benefits of attending conferences and conventions for massage therapists many times in this editorial space. The FSMTA's offering in this arena certainly is one others can emulate. As I see it, there really are four separate areas of interest in a venue of this size: continuing education, the exhibit hall, business networking and vacation.
The continuing education component is the one that makes it possible for massage therapists to attend and expense it to their businesses. I have never seen any other organization do as good a job of bringing a diverse and useful collection of educational opportunities to attendees. They even provided one session designed specifically for new therapists to give them the business and mindset tools necessary to grow into their new profession quickly. Billed as the "Successful Start Program," more than 400 individuals learned how to promote their practice from some of the most successful businesses in the massage industry. In addition, the experienced therapists attending this convention had three full days of educational opportunities broken into 48 distinct workshop sessions to choose from, taught by 22 of the country's top presenters. It doesn't get better than this.
The exhibit hall was a trade show conducted by more than 6o of the industry's major companies. Equipment manufacturers, continuing education providers, suppliers, media companies and others providing service and support to massage therapists were all located in one place and available to answer questions about what is new and different in the industry and how they can help you become more successful.
Being in a situation where you can't turn around without tripping over another massage therapist makes it easy to network. I love getting into discussions with my peers about practice issues. The in-depth discussions over lunch or dinner and the quickie exchanges in the elevator were all helpful. The opportunity to discover what is coming up in the profession and plan for future time and money investments based upon the experiences of others is invaluable.
The fourth area of interest is one rarely discussed, but very underrated. The FSMTA tends to hold its conventions at wonderful resort locations. This year it was at the Omni Orlando Resort at Championsgate, a luxury resort hotel only a short drive from all the Orlando attractions. I believe many attendees and their families found this resort to be a perfect vacation spot and used the opportunity to combine a business event with personal rest and relaxation. One of my highlights was drifting along in the 850-foot, winding lazy river making its way throughout the pool area. The fact that convention attendees were able to take advantage of a luxury resort at room rates more closely associated with mid-range motels makes this type of dual-purpose event a no-brainer. The fact that a needed vacation is possible in combination with deductible business expenses takes some of the sting out of lost income from being away from your practice.
I enjoyed having discussions with a representative of one of the newer support people in the industry. A business coach, she was learning more about the massage profession so she could better help practitioners and business owners plan and execute effective business plans. I think it is indicative of the great progress we have made in the last 10 to 15 years that we can now support (and need) these ancillary businesses other industries have taken for granted for so long. I think the emerging increase in practice-building seminars coupled with coaches and business-development resources speaks well for where we are as a profession.
So, to me, this was not just a business expense, but an event in which I received a good return on my investment. I was able to recognize my friend and Massage Today sports massage columnist, Michael McGillicuddy, as he passed the gavel after four years of service as association president; I was able to share a golf cart with a long-time friend I rarely see; I learned something completely new to help my clients by completing a workshop in Kinesio taping; I renewed professional contacts and met new people who help me remain current on what is happening in our profession; I enjoyed dinner and a glass of wine with some life-long friends I first met professionally; and I came back to my practice with new capabilities and renewed "heart." I don't know how you can expect success without investment, and I think the very best investment is made in one's self.
Thanks for listening.
Massage Today encourages letters to the editor to discuss matters related to the publication's content. Letters may be published in a future issue or online. Please send all correspondence by e-mail to , or by regular mail to:
Former editor of Massage Today, Cliff is owner of Windham Health Center Neuromuscular Therapy LLC. He is nationally certified in therapeutic massage & bodywork and is licensed as a massage therapist by the states of New Hampshire and Florida. Cliff is a member of the International Association of Healthcare Practitioners; a professional member and past president of the New Hampshire chapter of the American Massage Therapy Association; a certified member of the Associated Bodywork & Massage Professionals, Inc.; and a past chairman of the board of directors of the National Certification Board for Therapeutic Massage & Bodywork.
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