Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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Practicing with Authenticity
To extrapolate from the above quote, patients love healthcare providers they can trust. One way to earn the trust of your patients is by practicing with authenticity. What does that mean, exactly?
Patient-Centered Care vs. Payer Restrictions: Your Ethical Obligation
Do you have an ethical obligation to evaluate your patients, make a diagnosis and provide evidence-based, patient-centered health care, irrelevant to the payer restrictions?
Acupuncture Rising: From Acupuncture Anesthesia to Assisted-IVF, Part 1
Acupuncture's cultural and historical roots go back to the emergence of Chinese civilization. For more than 2,000 years, acupuncture needling has been continuously practiced on the largest population in the world.
Practice Policy (Gone Bad): The Sign
Every once in a while, you see something and think to yourself, That's a really bad idea. Case in point: I went to see my medical doctor the other day. Just after being "roomed," as they say, the nurse checked my vital signs. Then she left.
Healing Trauma: Cultivating Resilience and Presence Through Mindfulness, Part 2
In the last issue of Acupuncture Today, the first part of this article introduced the topic of trauma and resilience, and their relationship to the autonomic nervous system response and the concept of the spirit being grounded in the body, and suggested the importance of mindfulness as a tool for healing.
The New Age of Communication
In the age of technology, everyone, including the patient, is seeking faster, easier ways to communicate. With a wealth of social media, blogs, websites and videos, we are constantly barraged with information – to the point of overload.
A Chiropractor's Guide to Yoga
"Doctor, can I continue to do yoga while undergoing your care?" "Is it OK for me to go back to yoga while I'm getting my back treated?" "It is safe to start my yoga classes again after my neck pain improves?"
Surprising Reasons for Orthotic Efficacy
Clinical outcome studies show orthotics are effective in the management of a wide range of injuries, including plantar fasciitis, Achilles tendinitis and patellofemoral pain syndrome.
An Acupuncturist's View of Medicinal Marijuana
The use of cannabis for medical purposes is very controversial. Use as a panacea by physicians uninitiated to the proper application of herbal medicine, as well as an excuse for recreational use have greatly confused the issue.
Getting a YES: An Effective Strategy for Overcoming Patient Objections
Patients make more excuses for declining care from an acupuncturist than perhaps any other type of doctor. Various reasons hold them back from making a commitment to care.
More Chiropractors Required
An intriguing study published in the Journal of the American Board of Family Medicine examines how "chiropractic care affects use of primary care physician (PCP) services."
Help: A Need at Every Level
One of the great gifts of training in acupuncture is the ability to take good care of oneself. I recently had a bout of frozen shoulder — an inflammatory syndrome which can be debilitatingly painful and take years to resolve.
Modernization of Chinese Medicine
Language – written, spoken, signed, or otherwise is learned as a means to express our individualized perceptions about the world around us. Language is designed to communicate our personal experiences.
The Zen Art of "One Point"
We were always told in our Zen Shiatsu training (by Japanese and Japanese American instructors) that our ultimate aim was to to find that "One Point." To be so focused we could touch just one point to transform Qi throughout a client's body.
Do Some Good and Grow Your Business with Cause Marketing
Cause marketing is truly one of the best ways that you can promote your services as a acupuncture professional. Cause marketing refers to a type of marketing where a business partners with a non-profit organization to help bring awareness to a charitable cause.
Nuts Reduce Risk of Heart Disease, Cancer and Other Health Problems
Several recent studies suggest regular consumption of nuts may provide a significant degree of protection against certain types of cancer, heart disease, possibly type 2 diabetes and some neurodegenerative diseases.
Harvard Health References Flawed AHA Position Paper
In its special health report, "Stroke: Diagnosing, Treating, and Recovering From a 'Brain Attack,'" Harvard Health Publications includes information from the American Heart Association's 2014 position statement on cervical manipulation and cervical dissection – a statement the American Chiropractic Association emphasized in a letter to Harvard Health mixes "scientific facts with half-truths."
The Food Conversation: Nutrition and Your Practice
It's morning and your first patient rolls in with a triple espresso steaming in one hand and a frazzled, desperate look in her eye. "You gotta help me, doc, I am constipated unless I drink one of these, and I am exhausted and anxious all the time."
Oriental Medicine on the World Stage
"Let me win. But if I cannot win, let me be brave in the attempt." This simple, yet powerful statement was lived out time and time again by so many of the athletes from around the world during the Special Olympics World Games in Los Angeles.
The Short Leg Dilemma
When evaluating a new patient, it is common to note a relative shortening of one leg to the other. Some patients will even tell you they have one, and then pull out the store-bought heel lift they read about online.
Improving Communication Between AOM and Biomedical Providers
How comfortable do you feel talking to Western medical providers? If you are like me, you may not feel as comfortable as you would like. Some of my interactions with MD's haven't been the fruitful steps toward integrative medicine for which I had hoped.
Dorsiflexion Dysfunction: Evaluation & Manipulation Techniques
Almost every condition from the foot to the hip can be attributed to the inability to dorsiflex the ankle mortice and other joints that participate in dorsiflexion. Let's start by understanding normal versus abnormal dorsiflexion.
Fish Oil: A Key Component of Positive Clinical Outcomes
Patients seem to be presenting with more complex problems, and many are responding to care more slowly or have completely unexpected results. Why?
Fertility and Poly-Unsaturated Fatty Acids
Starting or expanding one's family is a major milestone. It's something that more and more people seek out health care advice and support for.
Change Lives by Supporting Chiropractic Research: Are You In?
The Palmer Center for Chiropractic Research (PCCR), in celebration of its 20th anniversary, has announced it is spearheading a fund-raising campaign to support chiropractic research.
What's Chiropractic Research Worth to You?
The Palmer Center for Chiropractic Research (PCCR), in celebration of its 20th anniversary, has announced it is spearheading a fundraising campaign to support chiropractic research.
September, 2006, Vol. 06, Issue 09
A Return on Your Investment
By Cliff Korn, BS, LMT, NCTMB
In case you haven't noticed, massage therapy isn't a high paying profession. While it's one of the very best ways I can think of to make a living, the sheer work involved in establishing a viable practice, the physical limits on how many clients can be seen in a day and the economic variables of what can be charged per session, all combine to make darn few six-figure-earners in massage therapy.Because of that, we attract many into our profession who are motivated less by money than by the ability to have a positive impact on the lives of others. Because we are richer in skills and capabilities than we are in dollars, it's important for us to squeeze every bit of value out of the investments we make in our businesses.
It was with particular delight that I made an investment of my time and money to attend the annual convention of the Florida State Massage Therapy Association. The FSMTA runs what is, in my opinion, the biggest and best educational and networking opportunity for massage therapists in the country.
I've mentioned the benefits of attending conferences and conventions for massage therapists many times in this editorial space. The FSMTA's offering in this arena certainly is one others can emulate. As I see it, there really are four separate areas of interest in a venue of this size: continuing education, the exhibit hall, business networking and vacation.
The continuing education component is the one that makes it possible for massage therapists to attend and expense it to their businesses. I have never seen any other organization do as good a job of bringing a diverse and useful collection of educational opportunities to attendees. They even provided one session designed specifically for new therapists to give them the business and mindset tools necessary to grow into their new profession quickly. Billed as the "Successful Start Program," more than 400 individuals learned how to promote their practice from some of the most successful businesses in the massage industry. In addition, the experienced therapists attending this convention had three full days of educational opportunities broken into 48 distinct workshop sessions to choose from, taught by 22 of the country's top presenters. It doesn't get better than this.
The exhibit hall was a trade show conducted by more than 6o of the industry's major companies. Equipment manufacturers, continuing education providers, suppliers, media companies and others providing service and support to massage therapists were all located in one place and available to answer questions about what is new and different in the industry and how they can help you become more successful.
Being in a situation where you can't turn around without tripping over another massage therapist makes it easy to network. I love getting into discussions with my peers about practice issues. The in-depth discussions over lunch or dinner and the quickie exchanges in the elevator were all helpful. The opportunity to discover what is coming up in the profession and plan for future time and money investments based upon the experiences of others is invaluable.
The fourth area of interest is one rarely discussed, but very underrated. The FSMTA tends to hold its conventions at wonderful resort locations. This year it was at the Omni Orlando Resort at Championsgate, a luxury resort hotel only a short drive from all the Orlando attractions. I believe many attendees and their families found this resort to be a perfect vacation spot and used the opportunity to combine a business event with personal rest and relaxation. One of my highlights was drifting along in the 850-foot, winding lazy river making its way throughout the pool area. The fact that convention attendees were able to take advantage of a luxury resort at room rates more closely associated with mid-range motels makes this type of dual-purpose event a no-brainer. The fact that a needed vacation is possible in combination with deductible business expenses takes some of the sting out of lost income from being away from your practice.
I enjoyed having discussions with a representative of one of the newer support people in the industry. A business coach, she was learning more about the massage profession so she could better help practitioners and business owners plan and execute effective business plans. I think it is indicative of the great progress we have made in the last 10 to 15 years that we can now support (and need) these ancillary businesses other industries have taken for granted for so long. I think the emerging increase in practice-building seminars coupled with coaches and business-development resources speaks well for where we are as a profession.
So, to me, this was not just a business expense, but an event in which I received a good return on my investment. I was able to recognize my friend and Massage Today sports massage columnist, Michael McGillicuddy, as he passed the gavel after four years of service as association president; I was able to share a golf cart with a long-time friend I rarely see; I learned something completely new to help my clients by completing a workshop in Kinesio taping; I renewed professional contacts and met new people who help me remain current on what is happening in our profession; I enjoyed dinner and a glass of wine with some life-long friends I first met professionally; and I came back to my practice with new capabilities and renewed "heart." I don't know how you can expect success without investment, and I think the very best investment is made in one's self.
Thanks for listening.
Massage Today encourages letters to the editor to discuss matters related to the publication's content. Letters may be published in a future issue or online. Please send all correspondence by e-mail to , or by regular mail to:
Former editor of Massage Today, Cliff is owner of Windham Health Center Neuromuscular Therapy LLC. He is nationally certified in therapeutic massage & bodywork and is licensed as a massage therapist by the states of New Hampshire and Florida. Cliff is a member of the International Association of Healthcare Practitioners; a professional member and past president of the New Hampshire chapter of the American Massage Therapy Association; a certified member of the Associated Bodywork & Massage Professionals, Inc.; and a past chairman of the board of directors of the National Certification Board for Therapeutic Massage & Bodywork.
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