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Massage Today
June, 2006, Vol. 06, Issue 06

Spa Ratings: Princeville Health Club & Spa at the Princeville Resort

Rating: 77 Points

By "The Massage Mice"

This periodic feature rates the massage/spa experience using the criteria set forth below. The authors, dubbed the "massage mice," are professionals who do not work in the spa or massage industries; instead, they pay full price for all services and do not disclose their intention to rate the spa's services.

The opinions of the massage mice do not necessarily reflect those of Massage Today.

Princeville Health Club & Spa at the Princeville Resort, Kauai, Hawaii - 77 points

The Princeville Resort is a tremendous resort with a deserved worldwide reputation for being one of the truly great hotel resorts in the world. Its affiliated Princeville Health Club and Spa does not appear to have kept up with this growth. The primary thing a client notices is that the physical facilities are a bit run down. The shower and steam room are dank and musty. The steam in the steam room is provided by running water on an exposed pipe. This initial bad first impression is reinforced by the fact that the facility itself is on two levels with a somewhat winding labyrinth of halls and stairways leading to the changing room, the waiting room and the massage room. The person at the reception desk only points in the general direction of the first door, trusting that you will eventually find where you need to go. If a client is staying at the Princeville Resort they should keep in mind that the spa is a five- to seven-minute drive from the resort. Shuttles are available, but one should allow extra time. The massage room was properly lit, had a pleasant ambiance, was clean and had pleasant music playing. The massage table was very comfortable and of adequate size, with a good face plate.

The Massage Mice sampled both the hot stone massage, as well as the deep tissue massage, and found them to be average at best. The massage therapist did make use of proper questions, unfortunately the use of pressure did not match the questions and the final effect was limited. Draping technique was good and bolsters were properly used. Clients are offered a chilled bottle of water upon completion of the massage.

Service Points
Massage 60 out of 75
Table 5 out of 5
Room 5 out of 5
Changing Room 2 out of 5
Waiting Area 3 out of 5
Reservations/Reception 2 out of 5
Grand Total 77 points

Rating Criteria

Reservations Desk (5 points): Evaluation based on the helpfulness, friendliness and promptness with which the task was handled.

Waiting Area/Changing Room/Locker Room/Showers (10 points): Evaluation based on spa amenities, atmosphere and cleanliness.

Massage Room & Massage Table (10 points): Evaluation based on ambiance, cleanliness, lighting, music/sound, aroma, and temperature of room, as applicable, and the comfort of the table, as well as the type of linens and bolsters/support devices employed.

Massage (75 points): Evaluation based on whether appropriate questions were asked of client; technique and pressure; time allocation; response to client needs, requests, questions and feedback; use of massage oils, lotions, devices and aids; proper draping technique; relaxation/therapeutic effect of massage; water/refreshments offered to client; overall attitude of the massage therapist; and final impression.

95-100 Excellent
85-89 Very Good
80-84 Good
70-79 Average
50-69 Below Average
0-49 Poor


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