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Massage Today
December, 2005, Vol. 05, Issue 12

Spa Ratings: Stillwater Spa at the Hyatt Regency

Rating: 93 Points

By "The Massage Mice"

This periodic article rates the massage/spa experience using the criteria set forth below. The authors, dubbed the "massage mice," are professionals who do not work in the spa or massage industries; instead, they pay full price for all services and do not disclose their intention to rate the spa's services.

The opinions of the massage mice do not necessarily reflect those of Massage Today.

Stillwater Spa at the Hyatt Regency, Newport, Rhode Island - 93 points

The Massage Mice received an outstanding massage at the Stillwater Spa. The reservations process was quick, helpful and clear. The single greatest weakness of the experience was in the waiting room. The reception person did not explain anything as to the location of the changing room or what services and amenities were available to the client. The client simply was handed a locker key and expected to figure it out for themselves. The changing room was very nice and clean with spacious lockers and showers. Used towels were left on the floor of the changing room rather than in bins. The massage room was very nice. It was spacious, the temperature was comfortable, and lighting was well controlled. The music for the massage was very soothing. The massage table was excellent. It was sufficiently wide. The client's arms could rest comfortably and the face plate was very comfortable.

The massage was first rate. The therapist asked the proper questions and used the feedback in the massage. There was a choice of oils. The draping technique was first rate. Time allocation was a bit skewed with the therapist tending to run out of time before they finished the massage. The pressure was good but did not result in a massage that gave long term therapeutic effect. Clients were offered water at the end of the massage.

Service Points
Massage 72 out of 75
Table 5 out of 5
Room 5 out of 5
Changing Room 4 out of 5
Waiting Room 2 out of 5
Reservations 5 out of 5
Grand Total: 93 points

Rating Criteria

  • Reservations (5 points) - Evaluated based on the helpfulness, friendliness and promptness with which the task was handled.
  • Waiting Room (5 points) - Evaluated on general ambiance and cleanliness.
  • Changing Room/Locker Room/Showers (5 points) - Evaluated based on amenities and the general ambiance and cleanliness.
  • Massage Room (5 points) - Evaluated based on ambiance, cleanliness, lighting, music/sound, aroma, and temperature as applicable.
  • Massage Table (5 points) - Evaluated on width/size, comfort, faceplate, sheets, draping, and bolsters/support.
  • Massage (75 points) - Evaluated based upon proper questions, technique, time allocation, pressure, choice of oils, use of massage devices/aids, proper draping technique, relaxation/therapeutic effect of the massage, responding to feedback from the client, finalization/finishing up, water/refreshments offered to client, and final impression.

Meaning of Overall Grades

Points Rating
95-100 Excellent
90-95 Outstanding
85-89 Very Good
80-84 Good
70-79 Average
50-69 Below Average
0-49 Poor


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