Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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Breath: The Movement of Oxygen and Energy
I remember with surprising clarity the first time a patient started crying during an acupuncture treatment I was giving. This is now quite a long time ago, back in 1999, when I was a student.
How One Little Symbol (#) Gets You More Patients
Are you struggling to get more fans or followers for your acupuncture practice? Or are looking for ways to simply connect with your patients? Or do you just want to know how to keep them engaged (comments, retweeting, liking and sharing)?
Rethinking Musculoskeletal Pain – A Public Health Perspective
The American Public Health Association (APHA) is the world's oldest and largest association of its kind, founded more than 140 years ago and boasting over 25,000 members.
The Source-Luo Point Combination
The luo collaterals are part of the acupuncture channel system presented in the Su Wen and the Ling Shu (The Nei Jing). The function and clinical application of the luo mai are primarily presented in chapter 10 of the Ling Shu, however, they are also found in others chapters in the Su Wen and the Ling Shu.
Use Technology to Gain New Patients and Improve Efficiency
From the smartphone in your pocket to your microwave oven, advancements in technology have made almost every aspect of our lives easier.
Professional Credentialing and Board Certification: An Ethical Faux Pas
Because of the Affordable Care Act, health care systems are coordinating care through accountable care organizations (ACOs) in order to reduce the cost of care and improve quality of care.
We Get Letters & Email
A House Divided? (May 1 issue) provoked significant response from readers. Here are several of the surprisingly similar comments we received.
Giving Vets the Care They Deserve
The Department of Veterans Affairs (VA) administers the largest integrated health care system in the United States.
The Nectar of Plants: Essential Oils and Chinese Medicine
Essential oils are a very hot topic these days, especially with the likes of the Ebola virus and the resurgence of measles lurking in our awareness, but when I first became interested in Chinese medicine, essential oils weren't on the radar screen for acupuncturists.
What Does Success Mean to You?
Recently, I was asked to speak to young, budding businesswomen about running a successful business — and at first I thought, "Me? You want me to speak to others about success?!"
TMF 2015 Scholarships
The Trudy McAlister Foundation (TMF), a nonprofit organization established to support students who are on track to make contributions either to clinical practice and/or to the understanding of the role of Traditional Oriental Medicine, has announced the 2015 scholarship recipients.
Marijuana, Apathy and Chinese Medicine, Part 2
A talented young woman presented herself with emotional mood swings, which included being nervous, anxious and jittery.
Green Tea Improves Cognitive Function in Elderly Subjects
Publishing their results in the journal Nutrients, in May 2014, researchers showed that drinking the equivalent of 2 to 4 cups of brewed green tea (or bottled tea) daily improved cognitive function or reduced the progression of cognitive dysfunction in elderly subjects.
First Do No Harm?
There's no questioning the frightening nature of breast cancer, which strikes one in eight women in the U.S. – eclipsed only by skin cancer in terms of prevalence.
ACA or ICA: Which Best Represents You?
Last June, I was honored to represent Texas ICA members as their representative assemblyman at the ICA Annual Meeting in Kansas City.
Acupuncture in the U.K. Today: A Personal View
When asked to write a short piece on the current state of the U.K. acupuncture profession, my first response was to say it has all been relatively quiet.
Green Tea Improves Cognitive Function in Elderly Subjects
Publishing their results in the journal Nutrients in May 2014, researchers showed that drinking the equivalent of 2-4 cups of brewed green tea (or bottled tea) daily improved cognitive function or reduced the progression of cognitive dysfunction in elderly subjects.
Reducing the Autogenic Inhibition Reflex: Making Weak Muscles Strong
The autogenic inhibition (AI) reflex is a sudden relaxation of a muscle in response to excess tension.
The Modern Acupuncturist
You studied ancient Chinese medicine, but I'll bet you don't practice it! Contrary to popular belief, our medicine has evolved A LOT over the years. Let's take a brief walk through history and discover the differences between ancient and modern acupuncturists.
Calculating Billable Units
I recently learned of an office that was audited based on the number of acupuncture sessions performed in one day. Is there a maximum number of sessions that can be performed in one day?
The Year to Make Things Happen
It is hard to believe that the Year of the Ram – 2015 is half over. Time seems to be moving especially fast. This is the year for things to happen for the acupuncture profession.
Acupuncture and the Pulse
In 1991, I attended a martial arts workshop hosted coincidentally by Sung Baek, a martial artist and the head of his lineage as a Korean trained acupuncturist. I was enamored by the details Sung could attain from the pulse, as told to me by some of his apprentices.
A Poor Choice for Pain Relief
Acetaminophen is the most popular pain reliever in the U.S., accounting for an estimated 27 billion annual doses as of 2009. With 100,000-plus hospital visits a year by users, it's also the most likely to be taken inappropriately.
Spieth Thanks His Chiropractor After Historic Masters Win
Jordan Spieth didn't just capture the hearts of golf enthusiasts worldwide with his record-setting, wire-to-wire victory at the 79th Masters Tournament.
Our Biggest Challenges to Compete in Wellness Care
In the first article in this four-article series [May 1 DC], I made the case that chiropractors should either embrace offering lifestyle wellness in their practices or face the possibility of losing their place in the wellness care marketplace.
November, 2005, Vol. 05, Issue 11
Did You Know eBay Sells Massage?
By Colleen (Steigerwald) Holloway, LMT
While aimlessly surfing eBay.com recently, I decided to type the word "massage" as a search item. As expected, I found several massage related items such as tables, massage oils and tools.What I didn't expect to find were massage gift certificates. My interest was peaked. With 32 listings, I was pleased to see there were 32 adventurous people in our industry who were thinking outside the box with their advertising efforts.
I'm always exploring new marketing methods, so I decided to contact as many of the sellers as possible to find out if selling massage gift certificates on eBay was worth their efforts. Thank you to everyone I spoke with.
Overall, it was agreed that the advertisement alone was worth their time. Although none of the items sold at full market value, many contacts were made by random viewers and additional sales were made, making it a worthy investment. The number of viewers for each auction item varied from 25 to 90.
The fee to list and sell a massage gift certificate on eBay runs around $3 to $4. If your item does not sell, the fee is less. The therapists I spoke with claimed nearly every gift certificate on auction, sold. Most used a starting bid of around 40% to 60% of the full value.
If you're even slightly interested in marketing gift certificates via eBay.com, here are some valuable tips I learned from my interviews.
If you have a Web site, add the URL to the description area. This allows viewers to obtain more information about you and your business, emphasizing professionalism. One therapist I spoke with did not have a Web site, but he added his wedding photo to the description area so viewers would perceive him as a nice, family man. Now that's smart marketing, especially for male therapists who have to deal with gender issues.
When you do sell your eBay item, you are given the option to contact all of the losing bidders with a'"second chance" offer to purchase a gift certificate at the highest bid they placed. Therefore, if the auction item sold for $60 and the last bidder who was outbid offered to pay $55 as their highest bid, you can contact that bidder and offer to sell them an additional gift certificate at their highest bid of $55.
Because eBay.com is a national online auction and your prospective buyers are local residents, it is important to add your city location or multiple close locations in the item description area. Therefore, when buyers are searching for gift certificates and type in "Dallas," for example, they will find your auction item.
Because buyers want to see what they will be bidding on, adding a picture of the gift certificate will increase bids. If you offer to gift box the gift certificate, you will increase the bids even more, as many of the buyers bid on the auction items to give as gifts.
Another way to increase bids is to add testimonials to the item description. Each time you sell any auction item, the buyer has the opportunity to leave feedback on his or her experience. This feedback, whether positive or negative, is available for everyone to see. By making a notation within your description about the positive feedback or simply by adding testimonials from your satisfied clients, you instill confidence in your prospective buyers.
Some sellers added an expiration date to the gift certificate. Others did not simply because state laws prohibit them from using expiration dates.
If you are concerned about your regular clients purchasing the gift certificates, then you can do what one therapist I interviewed does, and add a waiver to the auction item stating that the item is for new clients only, but buyers always can purchase a gift certificate to give as a gift. You also might want to add that the gift certificate is non-refundable for cash and may not be used with any other offers or discounts.
Every auction item I viewed was listed for 7 days, and it was agreed by all that adding the "Buy Now" option, where you list a set price to end the auction immediately upon that bid, did not work. The seller incurs an additional charge from eBay to include the "Buy Now" option.
So how do you start selling your massage gift certificates on eBay? Go to eBay.com and press the "Register" button on the top of the page. Once you're registered, you can begin auctioning your gift certificates.
Colleen (Steigerwald) Holloway, LMT
Click here for previous articles by Colleen (Steigerwald) Holloway, LMT.
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