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Massage Today
September, 2005, Vol. 05, Issue 09

Spa Ratings: The Spa at the Hotel Ritz

Rating: 61 Points

By "The Massage Mice"


This periodic article rates the massage/spa experience using the criteria set forth below. The authors, dubbed the "massage mice," are professionals who do not work in the spa or massage industries; instead, they pay full price for all services and do not disclose their intention to rate the spa's services.

The opinions of the massage mice do not necessarily reflect those of Massage Today.


This Month's Spa: The Spa at the Hotel Ritz, Madrid, Spain - 61 points:

The Massage Mice received a below-average massage at the Spa at the Hotel Ritz in Madrid, Spain. The massage table was very narrow and too short. Both clients had to position their hands under their bodies, so their arms would not dangle off the sides. The table was too hard and uncomfortably sectioned, and did not have a detachable face cradle - the cradle was part of the table itself. The therapist did not ask any questions before beginning the massage. Consequently, the massage was too light because the therapist did not know what was needed.

The general technique, time allocation, draping, and oils used were good; however, the massage had a limited relaxation effect. No water or refreshments were offered at the conclusion of the session. The room was small and hot - well over 80 degrees. Although the lighting was soothing, the music ran out early and was not continued. No aromatherapy was used.

Reservations were handled promptly and efficiently; however, the receptionist did not direct the massage mice to a locker room. Instead, they were directed to change in the massage room. The waiting room also was nondescript.

Service Points
Massage 50 out of 75
Massage Room & Table 2 out of 10
Waiting Area/Changing
Room/Locker Room/
Showers
4 out of 10
Reservations 5 out of 5
Grand Total: 61 points

Rating Criteria

  • Reservations Desk (5 points): Evaluation based on the helpfulness, friendliness and promptness with which the task was handled.
  • Waiting Area/Changing Room/Locker Room/Showers (10 points): Evaluation based on spa amenities, atmosphere and cleanliness.
  • Massage Room & Massage Table (10 points): Evaluation based on ambiance, cleanliness, lighting, music/sound, aroma, and temperature of room, as applicable, and the comfort of the table, as well as the type of linens and bolsters/support devices employed.
  • Massage (75 points): Evaluation based on whether appropriate questions were asked of client; technique and pressure; time allocation; response to client needs, requests, questions and feedback; use of massage oils, lotions, devices and aids; proper draping technique; relaxation/therapeutic effect of massage; water/refreshments offered to client; overall attitude of the massage therapist; and final impression.

Meaning of Overall Grades

Points Rating
95-100 Excellent
90-95 Outstanding
85-89 Very Good
80-84 Good
70-79 Average
50-69 Below Average
0-49 Poor

 

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