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Massage Today
July, 2005, Vol. 05, Issue 07

Spa Ratings: Delano Hotel

Rating: 94 Points

By "The Massage Mice"


This periodic article rates the massage/spa experience using the criteria set forth below. The authors, dubbed the "massage mice," are professionals who do not work in the spa or massage industries; instead, they pay full price for all services and do not disclose their intention to rate the spa's services.

The opinions of the massage mice do not necessarily reflect those of Massage Today.


Delano Hotel, Miami Beach, Florida - 94 points:

The massage mice received an outstanding in-room massage at the Delano Hotel in Miami Beach, Florida. (When in-room massages are rated, no rating is assigned to the massage room and changing room/waiting area categories. The remaining categories are weighted more heavily for the final result.) The massage was excellent. The massage therapists asked the proper questions, had excellent technique and time allocation, and made good use of pressure. The therapists responded well to feedback from the clients and the therapeutic effect of the massage was felt for a number of days. Reservations were originally botched and required rescheduling. The massage table was excellent and the massage therapist brought soothing music into the room.

Service Points
Massage 81 out of 85
Massage Room & Table 10 out of 10
Reservations 3 out of 5
Grand Total: 94 points

Rating Criteria

  • Reservations (5 points) - Evaluated based on the helpfulness, friendliness and promptness with which the task was handled.
  • Massage Room & Massage Table (10 points): Evaluation based on ambiance, cleanliness, lighting, music/sound, aroma, and temperature of room, as applicable, and the comfort of the table, as well as the type of linens and bolsters/support devices employed.
  • Massage (85 points) - Evaluated based upon proper questions, technique, time allocation, pressure, choice of oils, use of massage devices/aids, proper draping technique, relaxation/therapeutic effect of the massage, responding to feedback from the client, finalization/finishing up, water/refreshments offered to client, and final impression.

Meaning of Overall Grades

Points Rating
95-100 Excellent
90-95 Outstanding
85-89 Very Good
80-84 Good
70-79 Average
50-69 Below Average
0-49 Poor

 

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