Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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NCCAOM Video Contest
The NCCAOM is excited to announce the launch of the second annual video contest "Because it Works!" 2015.
Free Yourself From the Pocketbook Practice
Let's take a journey together; there's an important lesson to be learned. Imagine a town or city just like yours.
News in Brief
Investigating the Cellular Impact of Mechanical Force; National Board Seats (Not-So) New Officers at Annual Meeting.
Integrative Medicine for the Underserved: A Seat at the Table
Numerous organizations have risen to the challenge of providing care to medically-underserved populations and here we feature one such group.
Chinese Doctors Poke Holes in Australian Study
A recent Australian clinical trial, published in the Journal of the American Medical Association (JAMA) in 2014 by Rana Hinman, et el., evaluating the effectiveness of both needle and laser acupuncture for chronic knee pain.
The Source-Luo Point Combination, Part 2
The Da Cheng includes symptoms for the source-luo points that indicate when to use them for treatment. Yang defines the method as the guest-host (it is one of a variety of acupuncture point combinations called guest-host).
An International Life: An Interview with Mary Elizabeth Wakefield
I met Mary Elizabeth Wakefield during her class last summer in Seneca Falls, New York at the Finger Lakes School of Chinese Medicine.
Q&A With the First VA Chiropractic Residents
As you may have read previously, a major step forward for the profession occurred in July 2014 when the Department of Veterans Affairs began piloting a chiropractic residency program at five locations.
Going On-Site With Chiropractic Care
The Foundation for Chiropractic Progress has released a position paper highlighting the financial, clinical and patient-satisfaction benefits of providing chiropractic care at on-site corporate health clinics.
Key Changes and Updates to the 7th Edition CNT Manual
Acupuncture Today recently interviewed Jennifer Brett, ND, L.Ac. regarding the updates to the CNT manaul.
Creating Relationships at Southwest Symposium
The month of May brought many interesting activities. As I have said in many previous columns this year, this profession is moving in a very exciting direction. Make sure you are getting involved. If you're not, you just might get left behind.
The Risks I Took
We all take risks when we choose this profession. For some, it is not knowing if you can make a living practicing TCM. For others, it is parental or cultural disapproval.
I was sitting in a Pizza Hut in Peoria, Ill., with my friend Reggie, sometime in the spring of my senior year in college, when he started doodling on his paper placemat. In those days, the company had a picture of U.S. on the mats, showing all the locations of the "Huts" in the country.
The Three Heater Official
This Official, belonging to the element Fire, is responsible for maintaining and regulating the heating system of the body, mind, and spirit. It is named for its function. The trunk is divided into three "burning spaces" or "jiaos."
Leg-Length Inequality and Pelvic Fixation: A New Approach to the Negative Derifield (Part 3)
A patient with sacroiliac fixation and dysfunction ordinarily demonstrates a noticeable leg-length inequality when placed in the prone position on the adjusting table.
Marketing with a Microphone
When given an option, it stands to reason that people prefer to do business with those they know, like, and trust.
Sports Medicine 101: Surgery or No Surgery?
In the world of sports medicine, many careers are saved by surgeries that correct traumatic damage to the body. Muscle tears, ligament damage, fractures, spinal disc herniations, and joint instabilities are a few of the issues frequently addressed with surgical intervention.
Desert: A Metaphor from the Study of Genetics
In most of the human lives I know about, there are stretches of time which feel stagnant, or worse. We can feel adrift, or wounded and sidelined, and these times don't seem to carry much usefulness while they are unfolding.
Nomenclature and Classification of Lumbar Disc Pathology: Version 2.0
The Nomenclature and Classification of Lumbar Disc Pathology consensus, published in 2001 by the collaborative efforts of the North American Spine Society, the American Society of Spine Radiology and the American Society of Neuroradiology, has guided radiologists, clinicians and the public for more than a decade.
Treatment of PTSD: An Opportunity for the Practice of Integrated Medicine
PTSD is widespread across America today. Not only do many of our honored men and women in uniform bring it home with them from the war zones they have been active in, but it often follows any life-threatening event people go through when their lives have been in danger.
Meet Cheyenne: Your Future Colleague
Allow me to introduce you to Cheyenne (Chey), the daughter of some of our family's closest friends. We attend and serve at the same church together, and have known each other for many years.
Should You Change an Athlete's Natural Running Form?
Once past the ankle, impact forces travel at about 200 mph into the knee. In addition to allowing the quad to absorb force, bending the knee (E) prevents the hip and pelvis from moving up and down too much (F), which is important for injury prevention and efficiency.
April, 2005, Vol. 05, Issue 04
You Are in High Demand
By Cary Bayer
Wouldn't it be fabulous if you could own a business in which virtually everyone you met wanted what you offered? Imagine how much a business like that could be worth. Even a multinational giant like Microsoft isn't in demand by everyone because not everyone owns a computer.But there is a business whose service is desired by virtually every adult alive - it's called massage therapy. The reason everyone wants what massage therapists offer is because everyone has a body. And almost everyone's body is in some kind of pain. Your market as a therapist is greater than the market for Microsoft! Who would have thought?
Few of the massage therapists I've coached these past three years recognized this reality when I first started working with them. They were so focused on making ends meet that they missed the big picture - namely, that anyone they meet can become a client. (This is also known as missing the forest for the trees.) Even fewer therapists were marketing themselves with this kind of positive thinking dominating their consciousnesses. The absence of this insight is the invisible cause for the financial struggles of far too many massage therapists. Too many of you talented healers are unable to massage fulltime because you have overlooked the enormity of the market in front of you; instead, you take other jobs to pay your bills. If you have time and energy left over, you do some part-time sessions. This is a great loss for you and those who could be benefiting from your healing hands.
By realizing that virtually everyone you see each day wants what you offer, you'll feel encouraged to be more enthusiastic, dynamic and bold in how you speak with people. (Being more enthusiastic, dynamic and bold - the result of this insight - also helps create new clients.) If you think this way, you won't have to rely on gift certificates, discount packages, coupons and free chair massages to land new clients. While those are marvelous marketing stratagems, none is as easy as meeting someone at a party and booking a session for them.
When people ask what you do and you tell them that you're a massage therapist, more than likely they'll express interest in what you offer. Sometimes, therapists laugh and reach for the spinach dip; others reach for business cards. But the therapist who knows that massage therapy is in demand, reaches for the appointment book and asks when the person would like to come in for some relief. Landing a new client can be that simple. That's why it's important to get into as many conversations with people about what you do as you can, which is usually the second question you're asked when you meet someone for the first time. Next time you tell a person what you do, observe their reaction, and pull out your appointment book. Have your appointment book with you at all times - you never know when you might need it.
Someone who sells life insurance works hard to get appointments. That's because people don't like thinking about their mortality. Fortunately, as a massage therapist, you offer immediate relief from what ails people. People like talking about having such a treat in their lives. Don't just give out your card and ask the person to follow up and make a call - they might have second thoughts. Sadly, many people don't recognize they deserve the pleasure of ongoing massage. Carpe diem and carpe clients.
You might also want to have some fun and play a little new business game with yourself. You can target, say, one new client out of your morning shopping trip, one new client from your afternoon yoga class, and definitely one new client at the party you're going to that night. Sure, some of you might consider this audacious, even presumptuous. But what have you got to lose?
I'm not encouraging you to crassly drop business cards everywhere you go. I'm simply encouraging you to adopt four easy strategies:
Start creating and tracking goals for your massage business. On Sunday night, write down your goal for the number of sessions you want to give in the coming week; the number of new clients you want to gain; and the number of discount packages you'd like to sell. When the following Sunday night rolls around, review your results that pertain to your goals and adjust your aspirations for the coming week. If you reached the goals, stretch them for the next week. If you didn't meet your goals, see how you might change your manner of speaking or your actions. You might also track some new categories, like the number of strangers you asked if they'd be interested in getting massage, the number of business cards you gave out, etc. The power of your intention to grow your business and the power of your attention to recording your results helps stimulate your successes.
The remarkable thing about getting clients in this radical new way is that it's mostly a matter of staying focused on it in your daily life - and having the courage to do it. I say courage because many of you - even if you see the wisdom in these ideas - might easily revert back to being like the Cowardly Lion in The Wizard of Oz, and let fear stop you. Here's an affirmation to help expand your thinking to incorporate this breakthrough approach: "Since everyone wants what I do, it's easy to get a new client every day." The more you let this thought grow in your consciousness, the faster it becomes the way you think, the way you speak, the way you act and the way you expand your business.
Click here for more information about Cary Bayer.
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