Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
I just got finished with a ...
resourcesABOUT MT AUTHOR GUIDELINES CLASSIFIEDS EDITORIAL CALENDAR MEDIA GUIDE MASSAGE MART SCHOOLS & EDUCATION FEEDBACK
The Ethics of Herbal Prescribing
While teaching ethics classes, I often encounter licensed acupuncturists who are surprised that our use of herbs and supplements has a specific section in the material. It is often an aspect within ethics that clinicians don't think of in practice.
Treating LBP in Golfers: Beyond Basic Assessment
The drive to master the most efficient swing demands a tremendous amount from the lower back. Maintaining stability in a flexed posture, supporting torso rotation and repetitively supporting the golf swing all put the lower back in a vulnerable position.
An Unexpected Superfood: All About Eggs
About 40 years ago, excessive dietary cholesterol was labeled a public health concern. Specifically, it was thought that there was a causal link between consumption of cholesterol-laden foods and increased risk of heart disease.
Lower-Extremity Overuse Injuries: Primer on Causes and Corrections
From ankle sprains to stress fractures, shin splints to plantar fasciitis, the research is clear: These common overuse injuries of the lower extremities – among dozens of others – may be related to abnormal foot function in your patients.
Relationship Marketing: A Modern Approach
Remember when you used to get real letters in the mail? Not the automated type, but the real deal, hand written with a personal message just because someone was thinking about you? You know what I'm talking about.
Patient Retention Techniques
When talking about techniques to grow your business, we tend to focus on the "large" aspect of the patient base, that is, on strategies to attract new patients. However, it is important to remember that "loyal" is equally, if not more, important.
Treat Every Patient as an Athlete
Frontal-plane movement pattern dysfunction can set the stage for musculoskeletal injury. Frontal-plane stabilization is essential during the normal activities of daily living: think single-leg stance and gait cycle.
News in Brief
Support of F4CP Continues With Latest Donations; Walter Reed Honors Dr. William Morgan; Recognizing 40 Years of Public-Health Activism; Allstate Decision Reversed.
Exercise Recommendations for Healthy Aging
Aging is inevitable, but how you age is not. Common physical signs of aging include decreased muscle mass, decreased muscular power, increased body fat, and decreased aerobic (lung) capacity.
Online Marketing Basics: Website Creation
The various online marketing options make it a challenge, especially when all you want to do is help your patients feel better. With such a broad topic, I'm going to share some basics you should know about website creation.
Data: The New Frontier in Health Care
Your practice is empowered with the data you need to improve patient health, run a more efficient (read: profitable) practice, get paid in timely fashion and help show the efficacy of chiropractic on the national stage in the midst of sweeping changes in health care!
Aetna Updates 97140 Policy
In a development the Association of New Jersey Chiropractors is calling "a resounding victory for chiropractors nationwide," Aetna Insurance Company has updated its national reimbursement policy regarding 97140 (manual therapy), reaching an agreement two years after the association filed a declaratory judgment suit in federal court against the insurer.
ASA Ready to Impact Profession
The American Society of Acupuncturists (ASA) is a 501(c)6 (pending), not-for-profit collaboration among state based, acupuncturist professional associations.
Fish Oil: A Key Component to Positive Clinical Outcomes
Patients seem to be presenting with more complex problems, and many are responding to care more slowly or have completely unexpected results. Why?
What to do When Today Sucks
Have you ever had one of those days when nothing went the way it should have? The patient with migraines got worse instead of better from a treatment similar to one you've effectively used on him before.
Healing the Core: AWB Nepal Earthquake Relief Project
With almost 9,000 people killed during the earthquakes in April and May, another 23,000 suffering injuries, hundreds of thousands left homeless when entire villages collapsed, and many sacred sites destroyed, no one in this country of approximately 28 million has been left untouched by the disaster.
A War You Can Help Patients Win
The average American consumes approximately 60 percent of calories from sugar, flour and refined oils. A donut is a good example of a so-called "food" that represents these calorie sources.
Technology Meets Practice: Chiropractic Every Day
About a year ago, I had an interesting conversation with a DC who made house calls. When I asked why, she was quick to explain she learns much more about her patients when she sees them at home than she could ever observe in the office.
Acupuncture Treatment of Trauma in the Canine
From 1972 until 1976, John Ottaviano and I were treating dogs at five different veterinary clinics in the Los Angeles county area. Usually, we were at a clinic for seven to eight hours.
ICD-10 Is Not Scary (and Not About Billing)
In my 13 years of consulting with doctors on billing and coding matters, ICD-10 has aroused the biggest combination of misguided fear and ignorance I can remember.
Integrative Sports Medicine
One of the most rewarding and challenging clinical scenarios is the treatment of athletes.
Healing Trauma: Cultivating Resilience and Presence Through Mindfulness, Part 1
All humans, by the very nature of being human, will experience moments of trauma and suffering. What, then, makes the difference in how the individual who experiences trauma, suffering, and spiritual loss reacts to such experiences?
Making Public Health a Chiropractic Priority
As highlighted in this edition's News in Brief, Rand Baird, DC, MPH, FICA, FICC, editor and occasional author of our long-running column, "Chiropractic in the American Public Health Association", was recognized by the organization recently for 40 years of membership.
It's Time to Wake Up
It is time for this profession to wake up and tell someone about the healing benefits of acupuncture. This is the time for Asian Medicine. Its popularity, growth and unusual acceptance is nothing short of amazing.
Teaching Qi Gong to Children
Many of us have come to embrace Qi Gong or Tai Chi practice as a regular part of our lives. Qi Gong has been a stabilizing factor in my life for the last twenty years.
Learning the Transformative Language of the Channel System: The Sinew Channels
The Chinese medical classics describe the energetic terrain of the body in much detail. The acupuncture channel systems, as presented in the Ling Shu illustrate the various expressions our qi energy can take.
January, 2005, Vol. 05, Issue 01
A "Second" ISPA
By Steve Capellini, LMT
The International Spa Association (ISPA) held its annual convention at the Venetian Hotel and Casino in Las Vegas, Nov. 8-11, 2004. If there is one adjective I can use to describe it accurately, it is BIG - very, very big.Humongous. Large.
There were over 3,000 people in attendance for the first time in the event's 13-year history. I have a unique perspective on the conference's present-day size because I was one of the 125 attendees at the first ISPA conference here in Miami back in 1993. I remember choosing up sides for the beach volleyball tournament at that conference, which most of the attendees participated in. We had a barbecue and got to know each other. The tradeshow hall was an echoing quarter-ballroom space with a few dozen purveyors of massage tables, natural products, architectural services and basic equipment. We felt like we were on a mission to educate the world about the life-transforming potentials at our facilities. It was a magical time of birth for this industry and as so often happens after a magical birth, rapid growth followed - massive growth.
Now, I suppose, the worldwide spa industry is like a "teenager" with all of the usual problems of the age (including a major case of acne) that seems can only be remedied by cosmetics companies, and yes - the cosmetics companies have arrived. The ISPA convention felt more like an esthetics convention than a massage or natural health convention, and while it makes me personally sad to report that, I realize that in order to grow at such a tremendous rate, we need to sustain ourselves economically. I encourage that, but is economic sustainability the only kind out there?
Thankfully, no. Another, deeper undercurrent at this year's convention - one that provoked a number of breakout sessions, discussion forums and expert panels - was the issue of sustainability. I attended talks on the "greening of the spa industry." I heard testimony from pioneers in the field of gray water recirculation and was impressed to learn that one such expert has created a self-sustaining spa environment in Taos, New Mexico, at El Monte Sagrado.
The industry is not only moving forward with big bucks and glitzy press; it is also moving deeper - deeper into its own mission. In fact, it felt to many of us that there were actually two ISPA conventions happening concurrently this year - one featuring all the latest cosmetics and surface-oriented trends, and another featuring small grassroots groups and individuals committed to the vision of a spa industry that runs itself in a manner congruent with its core values and its core message to consumers.
Natural. Stress-free. Spiritual. Holistic. Ergonomic. Ecological. We use all of these monikers and more to describe ourselves, but how do we actually go about our business? I am sure that you as a massage therapist or allied professional think of yourself in these terms, and you would hope that any spa you worked for had the same values. If you build your own spa one day, you'd like to commit yourself to this same vision, most likely.
So, I am glad to report that there is indeed a "second" ISPA, flickering like a shadow beneath the behemoth that our own success has created. And this other ISPA is still striving mightily to attain those lofty (some might even say idealistic) goals that we entered this industry with in the first place.
Sustainability. It has a nice ring to it, doesn't it? Who wouldn't want to create something that is sustainable? That is what we are all about. I am still vastly encouraged by this spa industry. I am still of a mind that we as therapists can find a home here that makes sense and is consistent with who we are.
There is no need to turn away in shame from this industry simply because it is so successful and generates so many amazing profits with its emphasis on products and retail and beauty. Why not take advantage of that success to build a profitable place for ourselves in this industry and in doing so, also build a more sustainable place for ourselves to live out our professional lives, encouraging others and helping the planet along the way? Why not have the best of both worlds, while always striving for a world better than either? Why not have our low-fat, low-carb spa cake, and eat it too? I know of few other industries where it is even realistic to dream such dreams. Why not dream them?
Click here for previous articles by Steve Capellini, LMT.
Join the conversation
Comments are encouraged, but you must follow our User Agreementcomments powered by Disqus
Keep it civil and stay on topic. No profanity, vulgar, racist or hateful comments or personal attacks. Anyone who chooses to exercise poor judgement will be blocked. By posting your comment, you agree to allow MPA Media the right to republish your name and comment in additional MPA Media publications without any notification or payment.