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Massage Today
May, 2004, Vol. 04, Issue 05

Spa Ratings: The Spa at the Phoenician Resort and Covent Garden Hotel and Spa

Rating: 88 Points and 82 Points

By "The Massage Mice"

This column rates the massage/spa experience using the criteria set forth below. The authors, dubbed the "massage mice," are professionals who do not work in the spa or massage industries; they pay full price for all services and do not disclose their intention to rate the spa's services.

The opinions of the massage mice do not reflect those of Massage Today.

The Spa at the Phoenician Resort at Scottsdale, Ariz. - 88 points:

The massage mice received a very good massage at the Phoenician Spa. The massage pressure and technique was very good. The therapist asked the pertinent questions to receive feedback. The waiting room and the changing room were sub par. The changing room was flooded and not clean, and the robes were a rough terry cloth. The massage room itself had a strong background noise caused by the air conditioning unit. The music was excellent with a strong Southwestern accent. Both mice received a very deep massage. The female mouse had requested a lighter more Swedish style massage. The reservations desk did not inform the mice that a 10-minute trip by golf cart was necessary to get to the spa. The reservations system was otherwise very good.

Service Points
Massage 70 out of 75
Table 5 out of 5
Room 2 out of 5
Changing Room 2 out of 5
Waiting Room 5 out of 5
Reservations 4 out of 5
Grand Total: 88 points

Covent Garden Hotel and Spa in London, England - 82 points:

The massage mice received a good massage at the Covent Gardens Hotel and Spa in London. The massage pressure and technique were very good. The therapist did a particularly good job on following up on feedback. Unfortunately, the massage table was so bad as to be completely distracting. It was old, rickety, and rocked back and forth during the massage. The massage room, changing room, and waiting room were small and cramped. Nothing was done to enhance the ambiance of the massage. Reservations were handled promptly and efficiently. This was a massage experience that could have easily been dramatically improved with attention to the massage table and the massage room environment.

Service Points
Massage 70 out of 75
Table 1 out of 5
Room 2 out of 5
Changing Room 2 out of 5
Waiting Room 2 out of 5
Reservations 5 out of 5
Grand Total: 82 points

Criteria for Rating

  • Reservations (5 points) - Evaluated based on the helpfulness, friendliness and promptness with which the task was handled.
  • Waiting Room (5 points) - Evaluated on the general ambiance and cleanliness.
  • Changing Room/Locker Room/Showers (5 points) - Evaluated based on amenities and the general ambiance and cleanliness.
  • Massage Room (5 points) - Evaluated based on ambiance, cleanliness, lighting, music/sound, aroma, and temperature as applicable.
  • Massage Table (5 points) - Evaluated on width/size, comfort, faceplate, sheets, draping, bolsters/support.
  • Massage (75 points) - Evaluated based upon proper questions, technique, time allocation, pressure, choice of oils, use of massage devices/aids, proper draping technique, relaxation/therapeutic effect of the massage, responding to feedback from the client, finalization/finishing up, water/refreshments offered to client, and final impression.

Meaning of Overall Grades

Points Rating
95-100 Excellent
90-95 Outstanding
85-89 Very Good
80-84 Good
70-79 Average
50-69 Below Average
0-49 Poor


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