Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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Key Changes and Updates to the 7th Edition CNT Manual
Acupuncture Today recently interviewed Jennifer Brett, ND, L.Ac. regarding the updates to the CNT manaul.
The Three Heater Official
This Official, belonging to the element Fire, is responsible for maintaining and regulating the heating system of the body, mind, and spirit. It is named for its function. The trunk is divided into three "burning spaces" or "jiaos."
Integrative Medicine for the Underserved: A Seat at the Table
Numerous organizations have risen to the challenge of providing care to medically-underserved populations and here we feature one such group.
Free Yourself From the Pocketbook Practice
Let's take a journey together; there's an important lesson to be learned. Imagine a town or city just like yours.
Should You Change an Athlete's Natural Running Form?
Once past the ankle, impact forces travel at about 200 mph into the knee. In addition to allowing the quad to absorb force, bending the knee (E) prevents the hip and pelvis from moving up and down too much (F), which is important for injury prevention and efficiency.
Chinese Doctors Poke Holes in Australian Study
A recent Australian clinical trial, published in the Journal of the American Medical Association (JAMA) in 2014 by Rana Hinman, et el., evaluating the effectiveness of both needle and laser acupuncture for chronic knee pain.
Desert: A Metaphor from the Study of Genetics
In most of the human lives I know about, there are stretches of time which feel stagnant, or worse. We can feel adrift, or wounded and sidelined, and these times don't seem to carry much usefulness while they are unfolding.
The Risks I Took
We all take risks when we choose this profession. For some, it is not knowing if you can make a living practicing TCM. For others, it is parental or cultural disapproval.
Leg-Length Inequality and Pelvic Fixation: A New Approach to the Negative Derifield (Part 3)
A patient with sacroiliac fixation and dysfunction ordinarily demonstrates a noticeable leg-length inequality when placed in the prone position on the adjusting table.
Treatment of PTSD: An Opportunity for the Practice of Integrated Medicine
PTSD is widespread across America today. Not only do many of our honored men and women in uniform bring it home with them from the war zones they have been active in, but it often follows any life-threatening event people go through when their lives have been in danger.
Nomenclature and Classification of Lumbar Disc Pathology: Version 2.0
The Nomenclature and Classification of Lumbar Disc Pathology consensus, published in 2001 by the collaborative efforts of the North American Spine Society, the American Society of Spine Radiology and the American Society of Neuroradiology, has guided radiologists, clinicians and the public for more than a decade.
The Source-Luo Point Combination, Part 2
The Da Cheng includes symptoms for the source-luo points that indicate when to use them for treatment. Yang defines the method as the guest-host (it is one of a variety of acupuncture point combinations called guest-host).
Q&A With the First VA Chiropractic Residents
As you may have read previously, a major step forward for the profession occurred in July 2014 when the Department of Veterans Affairs began piloting a chiropractic residency program at five locations.
Sports Medicine 101: Surgery or No Surgery?
In the world of sports medicine, many careers are saved by surgeries that correct traumatic damage to the body. Muscle tears, ligament damage, fractures, spinal disc herniations, and joint instabilities are a few of the issues frequently addressed with surgical intervention.
News in Brief
Investigating the Cellular Impact of Mechanical Force; National Board Seats (Not-So) New Officers at Annual Meeting.
An International Life: An Interview with Mary Elizabeth Wakefield
I met Mary Elizabeth Wakefield during her class last summer in Seneca Falls, New York at the Finger Lakes School of Chinese Medicine.
Meet Cheyenne: Your Future Colleague
Allow me to introduce you to Cheyenne (Chey), the daughter of some of our family's closest friends. We attend and serve at the same church together, and have known each other for many years.
NCCAOM Video Contest
The NCCAOM is excited to announce the launch of the second annual video contest "Because it Works!" 2015.
I was sitting in a Pizza Hut in Peoria, Ill., with my friend Reggie, sometime in the spring of my senior year in college, when he started doodling on his paper placemat. In those days, the company had a picture of U.S. on the mats, showing all the locations of the "Huts" in the country.
Going On-Site With Chiropractic Care
The Foundation for Chiropractic Progress has released a position paper highlighting the financial, clinical and patient-satisfaction benefits of providing chiropractic care at on-site corporate health clinics.
Marketing with a Microphone
When given an option, it stands to reason that people prefer to do business with those they know, like, and trust.
September, 2003, Vol. 03, Issue 09
An Interview with Blake Feeney, Spa Director of the Canyon Ranch SpaClub at the Venetian in Las Vegas
By Lynda Solien-Wolfe, LMT
I am sure many of you have heard of Canyon Ranch Health Resorts - destinations dedicated to healthy living, with an emphasis on mind, body and spirit.
Mel and Enid Zuckerman founded the first Canyon Ranch in 1979 in Tucson, Ariz.In 1989, they opened Canyon Ranch in the Berkshires Health Resort in Lenox, Mass., then Canyon Ranch SpaClub wellness and fitness facility at the Venetian in Las Vegas in 1999. The second SpaClub will open this year in Kissimmee, Fla., at the Gaylord Palms.
I recently had the opportunity to visit Canyon Ranch SpaClub at the Venetian and meet Blake Feeney, SpaClub's director. Blake and I met at the Canyon Ranch Cafe while I was enjoying the special smoothie of the day!
I was impressed with Blake's knowledge and willingness to share. You can tell he loves what he is doing - the sign of a true professional.
Lynda Solien-Wolfe (LSW): How long have you been in the spa industry, and how long have you been the spa director here?
Blake Feeney (BF): I have been in the spa industry since 1993 and have been the director at SpaClub since November 2001.
LSW: What are the most challenging and rewarding parts of being the spa director here?
BF: The most challenging part of my job is ensuring the large volume of guests that come through SpaClub on a weekly basis receive the Canyon Ranch experience. The most rewarding part of my job is when the staff at SpaClub makes the above happen every hour of every day.
LSW: What direction do you see the spa industry taking in the next ten years?
BF: I continue to see growth in the industry; however, not at the pace that has been reported. I would like to see a governing body or association develop guidelines and requirements that spas must attain to be included in the mentioned association. There are too many facilities that call themselves "spas" when, in reality, they are a salon with a massage room with a portable table. The industry needs a "AAA/Mobil" kind of ranking to separate those types of facilities from real spas and wellness centers.
LSW: What is your favorite treatment to receive?
BF: I love treatments that have more than one modality or sequence within the protocol like our Deluxe Conditioning Body Scrub; within this 100-minute treatment, there is a scrub, hydrotherapy sequence and a full-body massage. It doesn't get much better than that!
LSW: How many treatment rooms do you have, and how big is the spa?
BF: SpaClub has 63 treatment rooms that include massage, body and skin care. We've got 65,000 square feet with more to come.
LSW: What type of spa is this?
BF: SpaClub is put in a few different categories. We are called a day spa at times because the resort we operate in, the Venetian, does not own SpaClub. However, I classify us as a resort spa.
LSW: How does the Canyon Ranch SpaClub differ from other spas here?
BF: Other spas in Las Vegas differ from us in many ways. First off, our menu of services and offerings dwarf those of other spas. Secondly, our fitness facility is second to none in the Las Vegas resort community. Lastly, the main differentiator is Canyon Ranch's commitment to helping people change their lives by furnishing guests with tools to make an incremental change in their lifestyle. Health and wellness is the main focus at Canyon Ranch SpaClub.
LSW: Do you offer a signature treatment?
BF: Yes, we offer Canyon Ranch signature treatments; one of them is the Canyon Ranch Mango Sugar Glo.
LSW: Tell me about it.
BF: This is the treatment that you will have today and is my favorite. The service starts with an exfoliation with a mango sugar mixture. The full body is exfoliated, followed by a hydrotherapy treatment. The hydrotherapy sequence lasts up to 15-20 minutes. The treatment then ends with a full body massage with a mango cream application. It is an incredible treatment.
LSW: Tell me about the water features offered at Canyon Ranch SpaClub.
BF: Within SpaClub, we have Jacuzzis in both locker rooms; two hydrotherapy tubs; two hydrotone thermals; Rasul; King's Bath; and soaking tubs.
LSW: What percent of services are massages, and how important is massage to your spa business?
LSW: How many massage therapists do you have on staff? Are they employees?
BF: We have approximately 105 therapists and growing. We hire full-time, part-time and on-call massage therapists. Full-time therapists receive health insurance, dental and vision; 401(k); vacation; sick time; and many other benefits. We accept applications at any time.
LSW: What do you look for when hiring a massage therapist?
BF: We look for someone who has good guest service skills and, of course, a confident, therapeutic, professional massage.
LSW: What type of training do massage therapists receive when they work here?
BF: SpaClub does an enormous amount of training for our therapists. We schedule in-house training for our signature services and we will bring in trainers for specific certifications like NMT, reflexology, shiatsu and the like. Our staff receives monies that can be used towards outside training as well.
LSW: What do you find is the best method for finding quality massage therapists?
BF: Developing relationships with our local massage schools have been very helpful. We will also travel out of Nevada on recruiting trips to find qualified therapists.
LSW: What is a typical day for a massage therapist?
BF: On a typical day, a therapist would be on the schedule for 6-8 hours with an hour lunch in between.
LSW: Thank you for your time today, Blake.
Time flew by and before I knew it, it was time for my spa appointment. After I was warmly greeted at check-in, I took a relaxing dip in the Jacuzzi and spent a few minutes in the steam room.
I met my massage therapist, Luke, who took me to the special wet room, which had both a wet table and hydrotherapy tub. Luke treated me to the spa's signature Mango Sugar Glo, a 100-minute treatment ($290, including gratuity). The mango sugar scrub started on the wet table followed by a hydrotherapy bath and a delightful moisturizing massage. I was in good hands, and Luke did a great job taking my jet lag away.
During your next trip to Las Vegas, be sure to visit the Canyon Ranch SpaClub, located on the fourth floor of the Venetian Hotel.
For more information, visit www.canyonranch.com.
Click here for previous articles by Lynda Solien-Wolfe, LMT.
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