Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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Change Lives by Supporting Chiropractic Research: Are You In?
The Palmer Center for Chiropractic Research (PCCR), in celebration of its 20th anniversary, has announced it is spearheading a fund-raising campaign to support chiropractic research.
News in Brief
Call for Abstracts Announced - Parker Las Vegas 2016; Logan Adds Doctorate Degree; New Role for Dr. James Edwards.
The Food Conversation: Nutrition and Your Practice
It's morning and your first patient rolls in with a triple espresso steaming in one hand and a frazzled, desperate look in her eye. "You gotta help me, doc, I am constipated unless I drink one of these, and I am exhausted and anxious all the time."
Help: A Need at Every Level
One of the great gifts of training in acupuncture is the ability to take good care of oneself. I recently had a bout of frozen shoulder — an inflammatory syndrome which can be debilitatingly painful and take years to resolve.
Fish Oil: A Key Component of Positive Clinical Outcomes
Patients seem to be presenting with more complex problems, and many are responding to care more slowly or have completely unexpected results. Why?
The Short Leg Dilemma
When evaluating a new patient, it is common to note a relative shortening of one leg to the other. Some patients will even tell you they have one, and then pull out the store-bought heel lift they read about online.
Patient-Centered Care vs. Payer Restrictions: Your Ethical Obligation
Do you have an ethical obligation to evaluate your patients, make a diagnosis and provide evidence-based, patient-centered health care, irrelevant to the payer restrictions?
Practice Policy (Gone Bad): The Sign
Every once in a while, you see something and think to yourself, That's a really bad idea. Case in point: I went to see my medical doctor the other day. Just after being "roomed," as they say, the nurse checked my vital signs. Then she left.
Surprising Reasons for Orthotic Efficacy
Clinical outcome studies show orthotics are effective in the management of a wide range of injuries, including plantar fasciitis, Achilles tendinitis and patellofemoral pain syndrome.
Do Some Good and Grow Your Business with Cause Marketing
Cause marketing is truly one of the best ways that you can promote your services as a acupuncture professional. Cause marketing refers to a type of marketing where a business partners with a non-profit organization to help bring awareness to a charitable cause.
Improving Communication Between AOM and Biomedical Providers
How comfortable do you feel talking to Western medical providers? If you are like me, you may not feel as comfortable as you would like. Some of my interactions with MD's haven't been the fruitful steps toward integrative medicine for which I had hoped.
Modernization of Chinese Medicine
Language – written, spoken, signed, or otherwise is learned as a means to express our individualized perceptions about the world around us. Language is designed to communicate our personal experiences.
The Zen Art of "One Point"
We were always told in our Zen Shiatsu training (by Japanese and Japanese American instructors) that our ultimate aim was to to find that "One Point." To be so focused we could touch just one point to transform Qi throughout a client's body.
The New Age of Communication
In the age of technology, everyone, including the patient, is seeking faster, easier ways to communicate. With a wealth of social media, blogs, websites and videos, we are constantly barraged with information – to the point of overload.
Dorsiflexion Dysfunction: Evaluation & Manipulation Techniques
Almost every condition from the foot to the hip can be attributed to the inability to dorsiflex the ankle mortice and other joints that participate in dorsiflexion. Let's start by understanding normal versus abnormal dorsiflexion.
An Acupuncturist's View of Medicinal Marijuana
The use of cannabis for medical purposes is very controversial. Use as a panacea by physicians uninitiated to the proper application of herbal medicine, as well as an excuse for recreational use have greatly confused the issue.
A Chiropractor's Guide to Yoga
"Doctor, can I continue to do yoga while undergoing your care?" "Is it OK for me to go back to yoga while I'm getting my back treated?" "It is safe to start my yoga classes again after my neck pain improves?"
Nuts Reduce Risk of Heart Disease, Cancer and Other Health Problems
Several recent studies suggest regular consumption of nuts may provide a significant degree of protection against certain types of cancer, heart disease, possibly type 2 diabetes and some neurodegenerative diseases.
Oriental Medicine on the World Stage
"Let me win. But if I cannot win, let me be brave in the attempt." This simple, yet powerful statement was lived out time and time again by so many of the athletes from around the world during the Special Olympics World Games in Los Angeles.
Harvard Health References Flawed AHA Position Paper
In its special health report, "Stroke: Diagnosing, Treating, and Recovering From a 'Brain Attack,'" Harvard Health Publications includes information from the American Heart Association's 2014 position statement on cervical manipulation and cervical dissection – a statement the American Chiropractic Association emphasized in a letter to Harvard Health mixes "scientific facts with half-truths."
Practicing with Authenticity
To extrapolate from the above quote, patients love healthcare providers they can trust. One way to earn the trust of your patients is by practicing with authenticity. What does that mean, exactly?
Fertility and Poly-Unsaturated Fatty Acids
Starting or expanding one's family is a major milestone. It's something that more and more people seek out health care advice and support for.
Healing Trauma: Cultivating Resilience and Presence Through Mindfulness, Part 2
In the last issue of Acupuncture Today, the first part of this article introduced the topic of trauma and resilience, and their relationship to the autonomic nervous system response and the concept of the spirit being grounded in the body, and suggested the importance of mindfulness as a tool for healing.
Acupuncture Rising: From Acupuncture Anesthesia to Assisted-IVF, Part 1
Acupuncture's cultural and historical roots go back to the emergence of Chinese civilization. For more than 2,000 years, acupuncture needling has been continuously practiced on the largest population in the world.
What's Chiropractic Research Worth to You?
The Palmer Center for Chiropractic Research (PCCR), in celebration of its 20th anniversary, has announced it is spearheading a fundraising campaign to support chiropractic research.
Getting a YES: An Effective Strategy for Overcoming Patient Objections
Patients make more excuses for declining care from an acupuncturist than perhaps any other type of doctor. Various reasons hold them back from making a commitment to care.
September, 2003, Vol. 03, Issue 09
An Interview with Blake Feeney, Spa Director of the Canyon Ranch SpaClub at the Venetian in Las Vegas
By Lynda Solien-Wolfe, LMT
I am sure many of you have heard of Canyon Ranch Health Resorts - destinations dedicated to healthy living, with an emphasis on mind, body and spirit.
Mel and Enid Zuckerman founded the first Canyon Ranch in 1979 in Tucson, Ariz.In 1989, they opened Canyon Ranch in the Berkshires Health Resort in Lenox, Mass., then Canyon Ranch SpaClub wellness and fitness facility at the Venetian in Las Vegas in 1999. The second SpaClub will open this year in Kissimmee, Fla., at the Gaylord Palms.
I recently had the opportunity to visit Canyon Ranch SpaClub at the Venetian and meet Blake Feeney, SpaClub's director. Blake and I met at the Canyon Ranch Cafe while I was enjoying the special smoothie of the day!
I was impressed with Blake's knowledge and willingness to share. You can tell he loves what he is doing - the sign of a true professional.
Lynda Solien-Wolfe (LSW): How long have you been in the spa industry, and how long have you been the spa director here?
Blake Feeney (BF): I have been in the spa industry since 1993 and have been the director at SpaClub since November 2001.
LSW: What are the most challenging and rewarding parts of being the spa director here?
BF: The most challenging part of my job is ensuring the large volume of guests that come through SpaClub on a weekly basis receive the Canyon Ranch experience. The most rewarding part of my job is when the staff at SpaClub makes the above happen every hour of every day.
LSW: What direction do you see the spa industry taking in the next ten years?
BF: I continue to see growth in the industry; however, not at the pace that has been reported. I would like to see a governing body or association develop guidelines and requirements that spas must attain to be included in the mentioned association. There are too many facilities that call themselves "spas" when, in reality, they are a salon with a massage room with a portable table. The industry needs a "AAA/Mobil" kind of ranking to separate those types of facilities from real spas and wellness centers.
LSW: What is your favorite treatment to receive?
BF: I love treatments that have more than one modality or sequence within the protocol like our Deluxe Conditioning Body Scrub; within this 100-minute treatment, there is a scrub, hydrotherapy sequence and a full-body massage. It doesn't get much better than that!
LSW: How many treatment rooms do you have, and how big is the spa?
BF: SpaClub has 63 treatment rooms that include massage, body and skin care. We've got 65,000 square feet with more to come.
LSW: What type of spa is this?
BF: SpaClub is put in a few different categories. We are called a day spa at times because the resort we operate in, the Venetian, does not own SpaClub. However, I classify us as a resort spa.
LSW: How does the Canyon Ranch SpaClub differ from other spas here?
BF: Other spas in Las Vegas differ from us in many ways. First off, our menu of services and offerings dwarf those of other spas. Secondly, our fitness facility is second to none in the Las Vegas resort community. Lastly, the main differentiator is Canyon Ranch's commitment to helping people change their lives by furnishing guests with tools to make an incremental change in their lifestyle. Health and wellness is the main focus at Canyon Ranch SpaClub.
LSW: Do you offer a signature treatment?
BF: Yes, we offer Canyon Ranch signature treatments; one of them is the Canyon Ranch Mango Sugar Glo.
LSW: Tell me about it.
BF: This is the treatment that you will have today and is my favorite. The service starts with an exfoliation with a mango sugar mixture. The full body is exfoliated, followed by a hydrotherapy treatment. The hydrotherapy sequence lasts up to 15-20 minutes. The treatment then ends with a full body massage with a mango cream application. It is an incredible treatment.
LSW: Tell me about the water features offered at Canyon Ranch SpaClub.
BF: Within SpaClub, we have Jacuzzis in both locker rooms; two hydrotherapy tubs; two hydrotone thermals; Rasul; King's Bath; and soaking tubs.
LSW: What percent of services are massages, and how important is massage to your spa business?
LSW: How many massage therapists do you have on staff? Are they employees?
BF: We have approximately 105 therapists and growing. We hire full-time, part-time and on-call massage therapists. Full-time therapists receive health insurance, dental and vision; 401(k); vacation; sick time; and many other benefits. We accept applications at any time.
LSW: What do you look for when hiring a massage therapist?
BF: We look for someone who has good guest service skills and, of course, a confident, therapeutic, professional massage.
LSW: What type of training do massage therapists receive when they work here?
BF: SpaClub does an enormous amount of training for our therapists. We schedule in-house training for our signature services and we will bring in trainers for specific certifications like NMT, reflexology, shiatsu and the like. Our staff receives monies that can be used towards outside training as well.
LSW: What do you find is the best method for finding quality massage therapists?
BF: Developing relationships with our local massage schools have been very helpful. We will also travel out of Nevada on recruiting trips to find qualified therapists.
LSW: What is a typical day for a massage therapist?
BF: On a typical day, a therapist would be on the schedule for 6-8 hours with an hour lunch in between.
LSW: Thank you for your time today, Blake.
Time flew by and before I knew it, it was time for my spa appointment. After I was warmly greeted at check-in, I took a relaxing dip in the Jacuzzi and spent a few minutes in the steam room.
I met my massage therapist, Luke, who took me to the special wet room, which had both a wet table and hydrotherapy tub. Luke treated me to the spa's signature Mango Sugar Glo, a 100-minute treatment ($290, including gratuity). The mango sugar scrub started on the wet table followed by a hydrotherapy bath and a delightful moisturizing massage. I was in good hands, and Luke did a great job taking my jet lag away.
During your next trip to Las Vegas, be sure to visit the Canyon Ranch SpaClub, located on the fourth floor of the Venetian Hotel.
For more information, visit www.canyonranch.com.
Click here for previous articles by Lynda Solien-Wolfe, LMT.
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