Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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Green Tea Improves Cognitive Function in Elderly Subjects
Publishing their results in the journal Nutrients in May 2014, researchers showed that drinking the equivalent of 2-4 cups of brewed green tea (or bottled tea) daily improved cognitive function or reduced the progression of cognitive dysfunction in elderly subjects.
How One Little Symbol (#) Gets You More Patients
Are you struggling to get more fans or followers for your acupuncture practice? Or are looking for ways to simply connect with your patients? Or do you just want to know how to keep them engaged (comments, retweeting, liking and sharing)?
Our Biggest Challenges to Compete in Wellness Care
In the first article in this four-article series [May 1 DC], I made the case that chiropractors should either embrace offering lifestyle wellness in their practices or face the possibility of losing their place in the wellness care marketplace.
Rethinking Musculoskeletal Pain – A Public Health Perspective
The American Public Health Association (APHA) is the world's oldest and largest association of its kind, founded more than 140 years ago and boasting over 25,000 members.
ACA or ICA: Which Best Represents You?
Last June, I was honored to represent Texas ICA members as their representative assemblyman at the ICA Annual Meeting in Kansas City.
TMF 2015 Scholarships
The Trudy McAlister Foundation (TMF), a nonprofit organization established to support students who are on track to make contributions either to clinical practice and/or to the understanding of the role of Traditional Oriental Medicine, has announced the 2015 scholarship recipients.
Reducing the Autogenic Inhibition Reflex: Making Weak Muscles Strong
The autogenic inhibition (AI) reflex is a sudden relaxation of a muscle in response to excess tension.
The Modern Acupuncturist
You studied ancient Chinese medicine, but I'll bet you don't practice it! Contrary to popular belief, our medicine has evolved A LOT over the years. Let's take a brief walk through history and discover the differences between ancient and modern acupuncturists.
Giving Vets the Care They Deserve
The Department of Veterans Affairs (VA) administers the largest integrated health care system in the United States.
Use Technology to Gain New Patients and Improve Efficiency
From the smartphone in your pocket to your microwave oven, advancements in technology have made almost every aspect of our lives easier.
The Source-Luo Point Combination
The luo collaterals are part of the acupuncture channel system presented in the Su Wen and the Ling Shu (The Nei Jing). The function and clinical application of the luo mai are primarily presented in chapter 10 of the Ling Shu, however, they are also found in others chapters in the Su Wen and the Ling Shu.
Professional Credentialing and Board Certification: An Ethical Faux Pas
Because of the Affordable Care Act, health care systems are coordinating care through accountable care organizations (ACOs) in order to reduce the cost of care and improve quality of care.
A Poor Choice for Pain Relief
Acetaminophen is the most popular pain reliever in the U.S., accounting for an estimated 27 billion annual doses as of 2009. With 100,000-plus hospital visits a year by users, it's also the most likely to be taken inappropriately.
Green Tea Improves Cognitive Function in Elderly Subjects
Publishing their results in the journal Nutrients, in May 2014, researchers showed that drinking the equivalent of 2 to 4 cups of brewed green tea (or bottled tea) daily improved cognitive function or reduced the progression of cognitive dysfunction in elderly subjects.
Marijuana, Apathy and Chinese Medicine, Part 2
A talented young woman presented herself with emotional mood swings, which included being nervous, anxious and jittery.
The Year to Make Things Happen
It is hard to believe that the Year of the Ram – 2015 is half over. Time seems to be moving especially fast. This is the year for things to happen for the acupuncture profession.
Acupuncture and the Pulse
In 1991, I attended a martial arts workshop hosted coincidentally by Sung Baek, a martial artist and the head of his lineage as a Korean trained acupuncturist. I was enamored by the details Sung could attain from the pulse, as told to me by some of his apprentices.
First Do No Harm?
There's no questioning the frightening nature of breast cancer, which strikes one in eight women in the U.S. – eclipsed only by skin cancer in terms of prevalence.
Spieth Thanks His Chiropractor After Historic Masters Win
Jordan Spieth didn't just capture the hearts of golf enthusiasts worldwide with his record-setting, wire-to-wire victory at the 79th Masters Tournament.
The Nectar of Plants: Essential Oils and Chinese Medicine
Essential oils are a very hot topic these days, especially with the likes of the Ebola virus and the resurgence of measles lurking in our awareness, but when I first became interested in Chinese medicine, essential oils weren't on the radar screen for acupuncturists.
Calculating Billable Units
I recently learned of an office that was audited based on the number of acupuncture sessions performed in one day. Is there a maximum number of sessions that can be performed in one day?
Leg-Length Inequality and Pelvic Fixation: A New Approach to the Negative Derifield (Part 2)
As we noted in our previous article, with a positive Derifield (+D), the doctor observes the reactive (shorter) leg in the prone position that becomes longer or "crosses over" in the flexed position.
Acupuncture in the U.K. Today: A Personal View
When asked to write a short piece on the current state of the U.K. acupuncture profession, my first response was to say it has all been relatively quiet.
What Does Success Mean to You?
Recently, I was asked to speak to young, budding businesswomen about running a successful business — and at first I thought, "Me? You want me to speak to others about success?!"
We Get Letters & Email
A House Divided? (May 1 issue) provoked significant response from readers. Here are several of the surprisingly similar comments we received.
August, 2003, Vol. 03, Issue 08
Working With Injured or Ailing Patients
By Vivian Madison-Mahoney, LMT
Do we heal patients? No, of course not. Nobody can heal anyone. Healing comes from within, and it takes time. We can, however, help facilitate the healing process in a number of ways: by working to alleviate pain and discomfort; by helping to correct negative conditions that inhibit the body's natural healing processes; by educating patients on the inner workings of their own bodies; and by teaching patients how they can participate in their own healing.
Our ability to help patients is based largely on the fact that we, as massage therapists, really care: We take time with our patients; we listen; and we try to make them feel special.In most cases, hands-on therapy works best to alleviate pain and suffering; however, showing concern for our patients' lives outside of their medical conditions can also help to improve their attitudes - and changes in attitude can help improve the physical body.
In our facility, our patients understood that we were not in it for the money, but to help improve their conditions. Part of our job was to help them understand that returning to work as soon as possible was necessary to promote healing. A main problem I have seen during my years of working with injured or ill patients is that massage therapy has been the "court of last resort," so to speak. Sometimes, patients are treated with every type of medication, physical therapy, or other treatment before we see them. By the time they come to us, their prospects of "getting better" have become almost impossible, because their memory cells are programmed to feel pain.
What Constitutes "Getting Better?"
Can people really improve? Sometimes, we are only able to help patients feel well enough to "get through it," until time heals the injury. I remember an insurance adjuster who was upset that a patient was receiving massage therapy covered by insurance. "I hate that the insurance pays for this guy to FEEL BETTER," she said. I told her that massage therapy is doing the same thing as prescription drugs, surgery and other medical treatments: it helps him feel better. It certainly wasn't to make him feel worse.
If physicians prescribe durable medical supplies, drugs or physical therapy, insurance adjusters do not get upset. Why is it a big deal to prescribe massage therapy? Because they know that MASSAGE THERAPY MAKES PATIENTS "FEEL BETTER"! Maybe we should call it "PAIN THERAPY"; then the problems with insurance companies might go away.
What you do for an injured patient is beneficial and important - you can change their lives. You can also change your own life if you do it with love and caring, and if money is not your only motivation. Success and money will come in time if you truly care for those who need your assistance.
Knowing When to Treat
It is up to the massage therapist to know if he or she is qualified and capable of performing therapy for a specific medical condition. If you do not know what to do, then admit it and refer the patient to someone who does.
Still, 100-percent healing is not possible for every condition. There are things you may do one time that will seem to relieve a condition, only to have it return by the patient's next visit. What works for one patient may not work for the next patient with the same condition. If you do your best and the patient does not improve within a reasonable amount of time, his or her physician may no longer refer the patient to you; moreover, you should not want to continue to treat them if they are not showing some signs of improvement.
If you are billing insurance for the therapy, the insurer may not pay you for very long if you cannot show productive functional outcome. Insurers look for changes that can return the patient to employment, help them remain on the job, or return them to what they were unable to do prior to treatment. This is not always possible, but the intention to do so is necessary; so is thorough documentation to this effect.
Click here for more information about Vivian Madison-Mahoney, LMT.
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