Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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The Roots of TCM in Depression Treatment
In traditional Chinese medicine, there is historical precedent for the treatment of so-called "Shen" (Heart-Mind) disorder, or disorder/dysregulation of the spirit, which is also considered as distinct but not separate from the cognitive function of the brain.
Lower-Extremity Overuse Injuries: Primer on Causes and Corrections
From ankle sprains to stress fractures, shin splints to plantar fasciitis, the research is clear: These common overuse injuries of the lower extremities – among dozens of others – may be related to abnormal foot function in your patients.
Technology Meets Practice: Chiropractic Every Day
About a year ago, I had an interesting conversation with a DC who made house calls. When I asked why, she was quick to explain she learns much more about her patients when she sees them at home than she could ever observe in the office.
The Integrative Medicine Puzzle: Putting the Pieces Together
The conversation is changing in the broader healthcare community with patients actually moving the discussion toward more integrative topics. Patients today want to know their options.
The Source-Luo Point Combination, Part 3
Dr. Nguyen Nghi (NVN) was born in Vietnam and is one of the most important scholars, writers, teachers and practitioners of modern time. Many of his theories and applications are the source of modern teachers from Europe and the United States.
Data: The New Frontier in Health Care
Your practice is empowered with the data you need to improve patient health, run a more efficient (read: profitable) practice, get paid in timely fashion and help show the efficacy of chiropractic on the national stage in the midst of sweeping changes in health care!
The Art of Creating a Healing Space
I always advise my graduates to examine their group practice or treatment rooms with fresh eyes after they leave my CE workshops. I tell them, "Ask yourselves - is your space qi filled, welcoming and healing? Or is it cold and clinical?"
Treat Every Patient as an Athlete
Frontal-plane movement pattern dysfunction can set the stage for musculoskeletal injury. Frontal-plane stabilization is essential during the normal activities of daily living: think single-leg stance and gait cycle.
Colon Health and TCM
I still remember many years ago, the loud "Yuck" from my wife at the time when we were together watching the Chinese movie "Last Emperor."
Aetna Updates 97140 Policy
In a development the Association of New Jersey Chiropractors is calling "a resounding victory for chiropractors nationwide," Aetna Insurance Company has updated its national reimbursement policy regarding 97140 (manual therapy), reaching an agreement two years after the association filed a declaratory judgment suit in federal court against the insurer.
Medicine as Metaphor
The practice of medicine is both an art and a science. We study and learn the system so that when the time comes to apply it, there is a greater possibility of successfully helping others.
ICD-10 Is Not Scary (and Not About Billing)
In my 13 years of consulting with doctors on billing and coding matters, ICD-10 has aroused the biggest combination of misguided fear and ignorance I can remember.
Treating LBP in Golfers: Beyond Basic Assessment
The drive to master the most efficient swing demands a tremendous amount from the lower back. Maintaining stability in a flexed posture, supporting torso rotation and repetitively supporting the golf swing all put the lower back in a vulnerable position.
Making Public Health a Chiropractic Priority
As highlighted in this edition's News in Brief, Rand Baird, DC, MPH, FICA, FICC, editor and occasional author of our long-running column, "Chiropractic in the American Public Health Association", was recognized by the organization recently for 40 years of membership.
Can Acupuncture Treat Knee Pain?
Recently, an article in the Journal of the American Medical Association concluded that, "neither laser nor needle acupuncture conferred benefit over sham for pain or function" among older chronic knee pain patients.
A War You Can Help Patients Win
The average American consumes approximately 60 percent of calories from sugar, flour and refined oils. A donut is a good example of a so-called "food" that represents these calorie sources.
Abdominal Acupuncture for Eye Healing: The Sacred Turtle and Ba Gua Map
Our ideas about western medicine have shifted in recent decades, while the public is asking more from health care providers.
Online Marketing Basics: Google Ranking, Part 1
We all know there is so much opportunity with online marketing. And, let's face it, if you don't have a presence online with a website and social media, you are probably not where you want to be.
Adding Microneedling to Your Clinic for Results and Profit
Microneedling has taken the beauty world by storm over the last 10 years. Under the names dermaroller, microneedling or skin needling you will see these treatments listed in the services of nearly every fashionable beauty salon and day spa in the country.
Melatonin: A Promising Natural Agent in the Prevention of ALS
A number of years ago, experimental studies suggested melatonin could block key steps in the development of Alzheimer's disease, primarily by acting as a brain antioxidant and inhibiting the build-up of beta-amyloid plaque in the brain.
Exploring and Learning from the Gift of Life
I'm grateful to have had the opportunity to teach cadaver dissection classes and workshops with Stephen Cina at the New England School of Acupuncture over the past seven years, first through the Sports Medicine Acupuncture Program and later as a NESA elective course.
News in Brief
Support of F4CP Continues With Latest Donations; Walter Reed Honors Dr. William Morgan; Recognizing 40 Years of Public-Health Activism; Allstate Decision Reversed.
May, 2003, Vol. 03, Issue 05
Expect the Unexpected
By Perry Isenberg
Do you pride yourself on being organized? Do you account for every minute of your day? Generally, appointments are scheduled every hour. Maybe you even schedule your lunch each day and are proud that you do not waste precious time.Well, just because you account for every minute of your day and think everything is organized, doesn't mean you are making the greatest use of your time. Time management is an entirely separate skill, and it isn't determined by the mere fact that your day is crammed, or that every single minute is scheduled in your day. Actually, time management means precisely the opposite. You need to leave some time available for when the unexpected or "unplanned" happens - and it will, more often than you think.
I believe it's important to be flexible and "pad" some time in your schedule for the unexpected. I find having a daytimer makes me a bit inflexible, especially when the unexpected happens, because I have stop to re-organize everything I've written down. Scrambling around to get everything done isn't an efficient (or enjoyable) way to spend your workday.
It's a reality that occasionally, people don't show up for their scheduled appointments. What do you do with this extra "empty time space"? I have found that if I write a secondary "to-do" list, it helps me use the "new" time effectively. This list should take about 20 minutes to plan, preferably at the beginning of each week. Items on the list should be categorized by importance or priority. These are the tasks you will complete whenever you have that "extra" time originally slated for appointments. This way, you continue to be productive and do not waste time. I also try to limit phone interruptions and other distractions that usually slow me down and put me behind.
When a day is unusually hectic, I may let a few calls go to voicemail. I check the phone calls every few hours. If you get in the habit of returning phone calls within a reasonable amount of time, no one should mind. When things do not go as planned, don't panic, especially if it is something you cannot control. If you can't change it, leave it for later. Worrying about things you cannot control isn't productive. Are there tasks you wish you could do faster? Probably! There are always better and more efficient ways to do those tasks and chores! Challenge yourself - you might be surprised with the results.
Hopefully, you are a great time manager; you will have to be, with all of the appointments you have to keep. However, appointment scheduling needs to be reasonable. You cannot expect to schedule seven appointments (or more) a day and have everything run smoothly; most of the time, it won't. And what about the things you have to do in your personal life? You do have one of those, don't you? If you find you do not have the time to do the things you enjoy, rethink your time management skills.
We all have our own time-management skills that help us get through the day. I have found that these skills are acquired through practice. Some of us may find these skills a little easier to learn than others might, as we all have our own strengths and weaknesses. I believe I have found a way that works for me (most of the time), especially when the unexpected happens. I am always on the lookout for new, clever ways to get the most out of my day.
Until next time, be healthy, be good, and stay focused and motivated.
Click here for previous articles by Perry Isenberg.
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