Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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Technology Meets Practice: Chiropractic Every Day
About a year ago, I had an interesting conversation with a DC who made house calls. When I asked why, she was quick to explain she learns much more about her patients when she sees them at home than she could ever observe in the office.
Preaching to the Choir: How to Extend Our Reach Beyond the CAM Community
Professional conferences offer unique opportunities to network, be exposed to cutting-edge innovators, share your interests and work, and be inspired.
ICD-10 Is Not Scary (and Not About Billing)
In my 13 years of consulting with doctors on billing and coding matters, ICD-10 has aroused the biggest combination of misguided fear and ignorance I can remember.
Treating LBP in Golfers: Beyond Basic Assessment
The drive to master the most efficient swing demands a tremendous amount from the lower back. Maintaining stability in a flexed posture, supporting torso rotation and repetitively supporting the golf swing all put the lower back in a vulnerable position.
What to do When Today Sucks
Have you ever had one of those days when nothing went the way it should have? The patient with migraines got worse instead of better from a treatment similar to one you've effectively used on him before.
ASA Ready to Impact Profession
The American Society of Acupuncturists (ASA) is a 501(c)6 (pending), not-for-profit collaboration among state based, acupuncturist professional associations.
Acupuncture Treatment of Trauma in the Canine
From 1972 until 1976, John Ottaviano and I were treating dogs at five different veterinary clinics in the Los Angeles county area. Usually, we were at a clinic for seven to eight hours.
Treat Every Patient as an Athlete
Frontal-plane movement pattern dysfunction can set the stage for musculoskeletal injury. Frontal-plane stabilization is essential during the normal activities of daily living: think single-leg stance and gait cycle.
Lower-Extremity Overuse Injuries: Primer on Causes and Corrections
From ankle sprains to stress fractures, shin splints to plantar fasciitis, the research is clear: These common overuse injuries of the lower extremities – among dozens of others – may be related to abnormal foot function in your patients.
A War You Can Help Patients Win
The average American consumes approximately 60 percent of calories from sugar, flour and refined oils. A donut is a good example of a so-called "food" that represents these calorie sources.
Exercise Recommendations for Healthy Aging
Aging is inevitable, but how you age is not. Common physical signs of aging include decreased muscle mass, decreased muscular power, increased body fat, and decreased aerobic (lung) capacity.
It's Time to Wake Up
It is time for this profession to wake up and tell someone about the healing benefits of acupuncture. This is the time for Asian Medicine. Its popularity, growth and unusual acceptance is nothing short of amazing.
Data: The New Frontier in Health Care
Your practice is empowered with the data you need to improve patient health, run a more efficient (read: profitable) practice, get paid in timely fashion and help show the efficacy of chiropractic on the national stage in the midst of sweeping changes in health care!
Online Marketing Basics: Website Creation
The various online marketing options make it a challenge, especially when all you want to do is help your patients feel better. With such a broad topic, I'm going to share some basics you should know about website creation.
The Ethics of Herbal Prescribing
While teaching ethics classes, I often encounter licensed acupuncturists who are surprised that our use of herbs and supplements has a specific section in the material. It is often an aspect within ethics that clinicians don't think of in practice.
Aetna Updates 97140 Policy
In a development the Association of New Jersey Chiropractors is calling "a resounding victory for chiropractors nationwide," Aetna Insurance Company has updated its national reimbursement policy regarding 97140 (manual therapy), reaching an agreement two years after the association filed a declaratory judgment suit in federal court against the insurer.
Making Public Health a Chiropractic Priority
As highlighted in this edition's News in Brief, Rand Baird, DC, MPH, FICA, FICC, editor and occasional author of our long-running column, "Chiropractic in the American Public Health Association", was recognized by the organization recently for 40 years of membership.
An Unexpected Superfood: All About Eggs
About 40 years ago, excessive dietary cholesterol was labeled a public health concern. Specifically, it was thought that there was a causal link between consumption of cholesterol-laden foods and increased risk of heart disease.
Patient Retention Techniques
When talking about techniques to grow your business, we tend to focus on the "large" aspect of the patient base, that is, on strategies to attract new patients. However, it is important to remember that "loyal" is equally, if not more, important.
News in Brief
Support of F4CP Continues With Latest Donations; Walter Reed Honors Dr. William Morgan; Recognizing 40 Years of Public-Health Activism; Allstate Decision Reversed.
Learning the Transformative Language of the Channel System: The Sinew Channels
The Chinese medical classics describe the energetic terrain of the body in much detail. The acupuncture channel systems, as presented in the Ling Shu illustrate the various expressions our qi energy can take.
Healing Trauma: Cultivating Resilience and Presence Through Mindfulness, Part 1
All humans, by the very nature of being human, will experience moments of trauma and suffering. What, then, makes the difference in how the individual who experiences trauma, suffering, and spiritual loss reacts to such experiences?
Healing the Core: AWB Nepal Earthquake Relief Project
With almost 9,000 people killed during the earthquakes in April and May, another 23,000 suffering injuries, hundreds of thousands left homeless when entire villages collapsed, and many sacred sites destroyed, no one in this country of approximately 28 million has been left untouched by the disaster.
Teaching Qi Gong to Children
Many of us have come to embrace Qi Gong or Tai Chi practice as a regular part of our lives. Qi Gong has been a stabilizing factor in my life for the last twenty years.
Relationship Marketing: A Modern Approach
Remember when you used to get real letters in the mail? Not the automated type, but the real deal, hand written with a personal message just because someone was thinking about you? You know what I'm talking about.
Fish Oil: A Key Component to Positive Clinical Outcomes
Patients seem to be presenting with more complex problems, and many are responding to care more slowly or have completely unexpected results. Why?
November, 2002, Vol. 02, Issue 11
My Dolphin Mentor
By John Upledger, DO, OMM
Since my first dolphin experience in 1954, I have had a strong intuitive and instinctive desire to do more with these wonderful beings. My first encounters occurred somewhere in the middle of the Gulf of Mexico.I was in the U.S. Coast Guard at the time, and our ship's captain would announce swim calls over the loud speaker. It was as though the dolphins heard the announcements and came to protect us. Oddly, I felt very safe and connected swimming 100+ miles offshore, even when we had seen sharks in the vicinity earlier.
Off and on over the next 30 years, I had so many positive dolphin encounters that my interest was well- maintained. Then, in 1996, we at The Upledger Institute had the good fortune to start a dolphin-therapist CranioSacral Therapy (CST) program in Grassy Key, Florida. The format was to float a patient in about four feet of water with three therapists working on the patient at the same time. Usually we had one therapist at the patient's head, another at the feet and a third at the pelvis. This left one side of the patient's body free for any dolphin that desired to join in the process. Never did we experience a dolphin's contribution as less than equal to our own.
We worked together with dolphins this way over a four-month period. During this time, I became very friendly with a particular dolphin named AJ. Actually, AJ initiated our relationship and I was more than happy to accommodate him. He would often lie very still in the water next to me while I was working with a patient. I could feel his presence even when we were not in physical contact with each other.
On one occasion, a trainer who had been observing from the pier suggested that I simply extend my left hand, palm down, upon the surface of the water. Within seconds, AJ was under my hand. He began moving so that my hand, which I held still, was rubbing up and down his back. Then he did something quite surprising. He put his blowhole - his breathing aperture - under my hand so that my palm covered it. Lore has it that you must never touch a dolphin's blowhole. Apparently the trainer agreed, because she nearly became hysterical. During her 18 years of experience with dolphins, this had never happened before. She later explained that you never touch the blowhole because the dolphin might go into a frenzy. With such powerful, energetic creatures, that could get very dangerous.
In any case, AJ kept his blowhole under my hand for a minute or so. Then he began moving his body fore and aft again for awhile before he left. During our contact, it felt as though his energy went through me. I felt empowered, and I had an innate sense that I would be able to tap into this vibrational energy and use it in the future as it seemed appropriate. Indeed, I did use it (and frequently still do) while working back on dry land at our clinic in Palm Beach Gardens, Florida. The use of this energy had become rather automatic for me. I didn't think about it much after our work with the dolphins at Grassy Key was over for the winter.
That spring, I flew to Edinburgh, Scotland, to conduct a symposium. There were about 70 therapists there, all of whom had completed intermediate-level studies in CranioSacral Therapy. At symposiums, I work on patients with difficult case histories who have been recommended by attendees. I think aloud as I evaluate and treat the patients, often inviting their therapists to join me in a "multiple-hands" therapy process.
During the morning of my second day there, I was working with a young boy who had suffered from cerebral palsy since birth. I encountered a very strong resistance to physiological motion in his head. This resistance was in the horizontal component of the intracranial membrane system (the dura mater of the tentorium cerebelli). Since I was working in a train-of-thought mode, I said aloud, "I'm going to use some dolphin energy here." The therapeutic energy input increased significantly at this time.
Ironically, during the lunch break, the audio-recording technician told me that as I applied the "dolphin energy," the static in his recording also increased significantly. He later reported that same effect each time I applied that energy over the course of the day.
After the symposium, I was approached by a conservatively dressed woman who appeared to be in her 60s. She informed me that she was a professor of physical therapy at the university in Edinburgh. She also told me she did not believe in anything that had not passed the rigors of scientific testing. Then, in a rather distressed voice, she explained that she, too, had heard the static of the dolphin energy through her hearing aid, which she had been using for over 20 years. She had never heard anything like this before. She said the static continued as I recruited dolphin energy throughout the third and final day of the symposium.
About a month after returning home from Scotland, I received a letter from the skeptical physical therapy professor. She told me that she was still did not believe in dolphin energy, but she also felt compelled to let me know that four days after the symposium, she discovered that she no longer needed her hearing aid. She said she could now hear a watch ticking with what was once her deaf ear.
She wanted me to explain what had happened. But by then, I had learned that there are many useful things you can rely on, but still can't explain. Among these are gravity, some electrical phenomena, and perhaps dolphin energy.
Thank you, AJ. You rank among my greatest mentors.
Click here for previous articles by John Upledger, DO, OMM.
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