Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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Dorsiflexion Dysfunction: Evaluation & Manipulation Techniques
Almost every condition from the foot to the hip can be attributed to the inability to dorsiflex the ankle mortice and other joints that participate in dorsiflexion. Let's start by understanding normal versus abnormal dorsiflexion.
News in Brief
Call for Abstracts Announced - Parker Las Vegas 2016; Logan Adds Doctorate Degree; New Role for Dr. James Edwards.
Fertility and Poly-Unsaturated Fatty Acids
Starting or expanding one's family is a major milestone. It's something that more and more people seek out health care advice and support for.
Patient-Centered Care vs. Payer Restrictions: Your Ethical Obligation
Do you have an ethical obligation to evaluate your patients, make a diagnosis and provide evidence-based, patient-centered health care, irrelevant to the payer restrictions?
The New Age of Communication
In the age of technology, everyone, including the patient, is seeking faster, easier ways to communicate. With a wealth of social media, blogs, websites and videos, we are constantly barraged with information – to the point of overload.
The Short Leg Dilemma
When evaluating a new patient, it is common to note a relative shortening of one leg to the other. Some patients will even tell you they have one, and then pull out the store-bought heel lift they read about online.
Oriental Medicine on the World Stage
"Let me win. But if I cannot win, let me be brave in the attempt." This simple, yet powerful statement was lived out time and time again by so many of the athletes from around the world during the Special Olympics World Games in Los Angeles.
Harvard Health References Flawed AHA Position Paper
In its special health report, "Stroke: Diagnosing, Treating, and Recovering From a 'Brain Attack,'" Harvard Health Publications includes information from the American Heart Association's 2014 position statement on cervical manipulation and cervical dissection – a statement the American Chiropractic Association emphasized in a letter to Harvard Health mixes "scientific facts with half-truths."
A Chiropractor's Guide to Yoga
"Doctor, can I continue to do yoga while undergoing your care?" "Is it OK for me to go back to yoga while I'm getting my back treated?" "It is safe to start my yoga classes again after my neck pain improves?"
Acupuncture Rising: From Acupuncture Anesthesia to Assisted-IVF, Part 1
Acupuncture's cultural and historical roots go back to the emergence of Chinese civilization. For more than 2,000 years, acupuncture needling has been continuously practiced on the largest population in the world.
Surprising Reasons for Orthotic Efficacy
Clinical outcome studies show orthotics are effective in the management of a wide range of injuries, including plantar fasciitis, Achilles tendinitis and patellofemoral pain syndrome.
Change Lives by Supporting Chiropractic Research: Are You In?
The Palmer Center for Chiropractic Research (PCCR), in celebration of its 20th anniversary, has announced it is spearheading a fund-raising campaign to support chiropractic research.
The Zen Art of "One Point"
We were always told in our Zen Shiatsu training (by Japanese and Japanese American instructors) that our ultimate aim was to to find that "One Point." To be so focused we could touch just one point to transform Qi throughout a client's body.
The Food Conversation: Nutrition and Your Practice
It's morning and your first patient rolls in with a triple espresso steaming in one hand and a frazzled, desperate look in her eye. "You gotta help me, doc, I am constipated unless I drink one of these, and I am exhausted and anxious all the time."
Improving Communication Between AOM and Biomedical Providers
How comfortable do you feel talking to Western medical providers? If you are like me, you may not feel as comfortable as you would like. Some of my interactions with MD's haven't been the fruitful steps toward integrative medicine for which I had hoped.
What's Chiropractic Research Worth to You?
The Palmer Center for Chiropractic Research (PCCR), in celebration of its 20th anniversary, has announced it is spearheading a fundraising campaign to support chiropractic research.
Do Some Good and Grow Your Business with Cause Marketing
Cause marketing is truly one of the best ways that you can promote your services as a acupuncture professional. Cause marketing refers to a type of marketing where a business partners with a non-profit organization to help bring awareness to a charitable cause.
Modernization of Chinese Medicine
Language – written, spoken, signed, or otherwise is learned as a means to express our individualized perceptions about the world around us. Language is designed to communicate our personal experiences.
Fish Oil: A Key Component of Positive Clinical Outcomes
Patients seem to be presenting with more complex problems, and many are responding to care more slowly or have completely unexpected results. Why?
Getting a YES: An Effective Strategy for Overcoming Patient Objections
Patients make more excuses for declining care from an acupuncturist than perhaps any other type of doctor. Various reasons hold them back from making a commitment to care.
An Acupuncturist's View of Medicinal Marijuana
The use of cannabis for medical purposes is very controversial. Use as a panacea by physicians uninitiated to the proper application of herbal medicine, as well as an excuse for recreational use have greatly confused the issue.
Practice Policy (Gone Bad): The Sign
Every once in a while, you see something and think to yourself, That's a really bad idea. Case in point: I went to see my medical doctor the other day. Just after being "roomed," as they say, the nurse checked my vital signs. Then she left.
Help: A Need at Every Level
One of the great gifts of training in acupuncture is the ability to take good care of oneself. I recently had a bout of frozen shoulder — an inflammatory syndrome which can be debilitatingly painful and take years to resolve.
Nuts Reduce Risk of Heart Disease, Cancer and Other Health Problems
Several recent studies suggest regular consumption of nuts may provide a significant degree of protection against certain types of cancer, heart disease, possibly type 2 diabetes and some neurodegenerative diseases.
More Chiropractors Required
An intriguing study published in the Journal of the American Board of Family Medicine examines how "chiropractic care affects use of primary care physician (PCP) services."
Healing Trauma: Cultivating Resilience and Presence Through Mindfulness, Part 2
In the last issue of Acupuncture Today, the first part of this article introduced the topic of trauma and resilience, and their relationship to the autonomic nervous system response and the concept of the spirit being grounded in the body, and suggested the importance of mindfulness as a tool for healing.
November, 2002, Vol. 02, Issue 11
New Challenge for COMTA
Connecticut-Based Massage School Files Lawsuit
By Editorial Staff
The Galen Institute in Wethersfield, Connecticut and its executive director, Jim Lattanzio, have filed suit against the Commission on Massage Therapy Accreditation (COMTA).The suit alleges misconduct and mishandling by COMTA during the Institute's quest for accreditation.
According to Mr. Lattanzio, the Galen Institute, which professes itself as "Connecticut's first approved medical massage therapy program," inquired about accreditation in August of 1999 and received a packet of information describing COMTA outlining the steps required to achieve accreditation. Mr. Lattanzio claims that, although he and the Galen Institute adhered strictly to the timeline of events and requirements stipulated in the accreditation package, COMTA mishandled the entire process (see excerpts from specific counts below) and delayed accreditation. The Institute withdrew its application for accreditation in May 2002.
In the lawsuit, filed on July 18, 2002 in the U.S. District Court (just as COMTA was receiving final accreditation approval from the U.S. Department of Education*), Mr. Lattanzio alleges that the accrediting agency committed acts of gross negligence throughout the accreditation process. Specifically, the lawsuit names seven counts of impropriety:
Count One: Negligence
"Negligence on part of Defendant COMTA was manifest in its failure to note that it was ill-equipped for the Accreditation of Medical Massage curricula and programs, and without divulging this fact to the Plaintiffs caused them to incur additional costs and expenses without benefit."
Count Two: Fraud in the Inducement
"Defendants COMTA and [COMTA Executive Director] Carole Ostendorf defrauded the Plaintiffs through inducing them into a contractual agreement in which the Defendants knew or reasonably should have known that the Defendants had no intention of honoring."
Count Three: Breach of Contract
"That breach of contract, caused by COMTA's own specious demands for allegedly 'necessary' revisions and amendments, effectively pushed back and extended by a full six months the accreditation completion process which COMTA had promised to complete expeditiously and by April 1, 2002."
Count Four: Fraudulent Misrepresentation
"During the onsite inspection, it became clearly apparent that COMTA was not capable of validating or attempting to validate the nonexistent industry standards - as had been promised - that were set forth in the COMTA 'Accreditation Package.'"
Count Five: Tortious Interference with Business Expectancy
"The Defendant COMTA's onsite Team tortuously interfered with Galen's Contractual relations with its students by making statements clearly outside the scope of their investigation that were false... to the effect that, '[I]f the Galen Institute fails to get accredited, you [student] cannot get a Connecticut license for massage therapy."
Count Six: Trover
"... Galen and Jim Lattanzio delivered to COMTA 5 copies (in excess of 10,000 pages) which consisted of extensive proprietary materials containing trade secrets and financial practices, and relevant business and educational strategies and curricula and confidential student records as demanded by Defendant COMTA to answer the questions posed in the Defendants' standards... Defendants Ostendorf and COMTA have since refused to return said original documents and records, committing the tort of Trover."
Count Seven: Violations of CUTPA
"All of the actions of the Defendants COMTA and Ostendorf as set forth in the preceding six counts constitute violations of the Connecticut Unfair Trade Practices Act."
Massage Today contacted COMTA for a statement regarding the lawsuit, and received the following from Executive Director Carole Ostendorf, PhD:
* For more information on recent developments concerning COMTA, read "U.S. Department of Education to Approve COMTA as National Accrediting Agency" and "COMTA Approved as Accrediting Agency."
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