Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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A Chiropractor's Guide to Yoga
"Doctor, can I continue to do yoga while undergoing your care?" "Is it OK for me to go back to yoga while I'm getting my back treated?" "It is safe to start my yoga classes again after my neck pain improves?"
The Food Conversation: Nutrition and Your Practice
It's morning and your first patient rolls in with a triple espresso steaming in one hand and a frazzled, desperate look in her eye. "You gotta help me, doc, I am constipated unless I drink one of these, and I am exhausted and anxious all the time."
More Chiropractors Required
An intriguing study published in the Journal of the American Board of Family Medicine examines how "chiropractic care affects use of primary care physician (PCP) services."
Oriental Medicine on the World Stage
"Let me win. But if I cannot win, let me be brave in the attempt." This simple, yet powerful statement was lived out time and time again by so many of the athletes from around the world during the Special Olympics World Games in Los Angeles.
Practice Policy (Gone Bad): The Sign
Every once in a while, you see something and think to yourself, That's a really bad idea. Case in point: I went to see my medical doctor the other day. Just after being "roomed," as they say, the nurse checked my vital signs. Then she left.
Fish Oil: A Key Component of Positive Clinical Outcomes
Patients seem to be presenting with more complex problems, and many are responding to care more slowly or have completely unexpected results. Why?
What's Chiropractic Research Worth to You?
The Palmer Center for Chiropractic Research (PCCR), in celebration of its 20th anniversary, has announced it is spearheading a fundraising campaign to support chiropractic research.
Patient-Centered Care vs. Payer Restrictions: Your Ethical Obligation
Do you have an ethical obligation to evaluate your patients, make a diagnosis and provide evidence-based, patient-centered health care, irrelevant to the payer restrictions?
Dorsiflexion Dysfunction: Evaluation & Manipulation Techniques
Almost every condition from the foot to the hip can be attributed to the inability to dorsiflex the ankle mortice and other joints that participate in dorsiflexion. Let's start by understanding normal versus abnormal dorsiflexion.
Do Some Good and Grow Your Business with Cause Marketing
Cause marketing is truly one of the best ways that you can promote your services as a acupuncture professional. Cause marketing refers to a type of marketing where a business partners with a non-profit organization to help bring awareness to a charitable cause.
Acupuncture Rising: From Acupuncture Anesthesia to Assisted-IVF, Part 1
Acupuncture's cultural and historical roots go back to the emergence of Chinese civilization. For more than 2,000 years, acupuncture needling has been continuously practiced on the largest population in the world.
Practicing with Authenticity
To extrapolate from the above quote, patients love healthcare providers they can trust. One way to earn the trust of your patients is by practicing with authenticity. What does that mean, exactly?
Modernization of Chinese Medicine
Language – written, spoken, signed, or otherwise is learned as a means to express our individualized perceptions about the world around us. Language is designed to communicate our personal experiences.
Getting a YES: An Effective Strategy for Overcoming Patient Objections
Patients make more excuses for declining care from an acupuncturist than perhaps any other type of doctor. Various reasons hold them back from making a commitment to care.
News in Brief
Call for Abstracts Announced - Parker Las Vegas 2016; Logan Adds Doctorate Degree; New Role for Dr. James Edwards.
Fertility and Poly-Unsaturated Fatty Acids
Starting or expanding one's family is a major milestone. It's something that more and more people seek out health care advice and support for.
Nuts Reduce Risk of Heart Disease, Cancer and Other Health Problems
Several recent studies suggest regular consumption of nuts may provide a significant degree of protection against certain types of cancer, heart disease, possibly type 2 diabetes and some neurodegenerative diseases.
An Acupuncturist's View of Medicinal Marijuana
The use of cannabis for medical purposes is very controversial. Use as a panacea by physicians uninitiated to the proper application of herbal medicine, as well as an excuse for recreational use have greatly confused the issue.
Improving Communication Between AOM and Biomedical Providers
How comfortable do you feel talking to Western medical providers? If you are like me, you may not feel as comfortable as you would like. Some of my interactions with MD's haven't been the fruitful steps toward integrative medicine for which I had hoped.
Surprising Reasons for Orthotic Efficacy
Clinical outcome studies show orthotics are effective in the management of a wide range of injuries, including plantar fasciitis, Achilles tendinitis and patellofemoral pain syndrome.
Change Lives by Supporting Chiropractic Research: Are You In?
The Palmer Center for Chiropractic Research (PCCR), in celebration of its 20th anniversary, has announced it is spearheading a fund-raising campaign to support chiropractic research.
Harvard Health References Flawed AHA Position Paper
In its special health report, "Stroke: Diagnosing, Treating, and Recovering From a 'Brain Attack,'" Harvard Health Publications includes information from the American Heart Association's 2014 position statement on cervical manipulation and cervical dissection – a statement the American Chiropractic Association emphasized in a letter to Harvard Health mixes "scientific facts with half-truths."
Help: A Need at Every Level
One of the great gifts of training in acupuncture is the ability to take good care of oneself. I recently had a bout of frozen shoulder — an inflammatory syndrome which can be debilitatingly painful and take years to resolve.
The New Age of Communication
In the age of technology, everyone, including the patient, is seeking faster, easier ways to communicate. With a wealth of social media, blogs, websites and videos, we are constantly barraged with information – to the point of overload.
The Short Leg Dilemma
When evaluating a new patient, it is common to note a relative shortening of one leg to the other. Some patients will even tell you they have one, and then pull out the store-bought heel lift they read about online.
Healing Trauma: Cultivating Resilience and Presence Through Mindfulness, Part 2
In the last issue of Acupuncture Today, the first part of this article introduced the topic of trauma and resilience, and their relationship to the autonomic nervous system response and the concept of the spirit being grounded in the body, and suggested the importance of mindfulness as a tool for healing.
June, 2002, Vol. 02, Issue 06
By Cliff Korn, BS, LMT, NCTMB
Massage therapy and bodywork has certainly come into its own in the last 10 or so years. It is no longer unusual to see articles mentioning the benefits of our services in national publications.Reviews of resorts in travel magazines usually mention spa services available. National network and cable television series are more likely than ever to have massage therapists as characters (some with adult entertainment industry stereotypes, although some without). I regularly hear my peers express delight or indignation at how a therapist was depicted or how a modality was described in the media. Usually I just smile and think how thankful I am that we, as a profession, are so universally known as to be included in coverage of everyday life.
However, I must admit that two recent depictions stopped me dead in my tracks. Either I'm missing the boat on how other massage therapists conduct their practices, or writers are incorporating a lack of education in their coverage. I am a subscriber of Travel + Leisure, a publication of American Express Publishing Corporation. Their April 2002 issue ran an article titled "The Good Life" that reviewed three venerable resorts in Carmel, CA. The author describes in some detail the property amenities, including golf, food, staff professionalism and guestroom ambiance. He also reports on his massage experience at each property. Describing the new spa at one property, he notes, "Popular as it is, I found the service there confused, the massage room noisy, and the massage below par." I'm glad I didn't read this in a national magazine after one of my massage sessions! The disturbing aspects come in the next two reviews, though.
Of property number two, our massage critic says, "My Ranch Classic massage was far better than the usual rub-a-dub hotel version, with as much adjusting as there was kneading." He went on to mention the therapist by name and quoted him as saying, "I like to get something accomplished."
In the final property review, I read, "I was jelly by the time the masseur arrived. The therapists come to your room here. Mine quickly kicked off his Birkenstocks and set up his table in front of the fireplace. He was partial to chiropractic and cranial work -- more adjusting -- and clearly very experienced."
So what do you think the odds are of these therapists being chiropractors masquerading as massage therapists? How would you feel if an article in a national magazine let all the world know that you were practicing out of the scope of practice of your stated profession? Will more of the public be climbing on your table be looking for osseous and soft tissue work because of this depiction? In my mind, this article is more dangerous than the occasional TV show depicting a massage therapist engaging in hand release, as was recently aired on HBO.
The March/April issue of Healing Retreats & Spas also attracted my attention, with an article entitled "Rules of Engagement." The author of this piece is bound and determined to uncover the prurient aspects of sessions behind closed doors. He uses as a premise for his exposé his observation that Americans have a curiously conservative perspective regarding nudity and touching. He notes that topless bars and nudist colonies are viewed as dens of sin and freakish third dimensions, and then concludes that, "it is not surprising that these hang-ups cross over into the spa experience." He really said that!
This intrepid reporter travels from Beverly Hills to New Orleans for his story and admits to "pushing some conversational boundaries at thirteen spas in ten different cities." He seems quite shocked and amazed when the professional spa staff he "interviews" while on the table erect a wall of silence around his attempted discussions of nudity, sexuality and boundaries. I'm not at all surprised, as it seems like a natural response to a weirdo! My guess is that they also proceeded to demonstrate their trigger-point proficiency with thumbs and elbows to stimulate a subject change!
Undaunted in his lack of success in getting a hot story from therapists, the reporter relates stories from clients. One tells of how she experienced orgasm during her first three massages, and now consciously makes herself avoid orgasms when she gets a massage. The reporter then tells of his own experience where during a "Swedish massage in the Lake Tahoe area" the therapist repeatedly touched his erection. He called it inadvertent, even though it was repeated while she was working both legs. His story makes me wonder what "spa" he was visiting.
He concludes his article by saying, "So the next time you wonder to yourself, 'What just happened?' push it to the back of your mind... at least until the treatment's over."
My problem with this last article is that it is in a nationally distributed magazine designed to promote spa use! My guess is that prospective clients who are new to massage and bodywork will be scared to death to schedule themselves on a table after reading his article. I doubt that is something desired by the magazine's advertisers! I also doubt that you would like to get a lot of new clients referred from either of these articles. Both take the authors' perception of our profession and promote it to the world as a reality. I believe both seriously missed the boat.
What do you think?
Massage Today encourages letters to the editor to discuss matters relating to the publication's content. Letters may be published in a future issue of Massage Today. Please send all correspondence by e-mail to , or by regular mail to the address listed below:
Former editor of Massage Today, Cliff is owner of Windham Health Center Neuromuscular Therapy LLC. He is nationally certified in therapeutic massage & bodywork and is licensed as a massage therapist by the states of New Hampshire and Florida. Cliff is a member of the International Association of Healthcare Practitioners; a professional member and past president of the New Hampshire chapter of the American Massage Therapy Association; a certified member of the Associated Bodywork & Massage Professionals, Inc.; and a past chairman of the board of directors of the National Certification Board for Therapeutic Massage & Bodywork.
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