Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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Acupuncture and the Pulse
In 1991, I attended a martial arts workshop hosted coincidentally by Sung Baek, a martial artist and the head of his lineage as a Korean trained acupuncturist. I was enamored by the details Sung could attain from the pulse, as told to me by some of his apprentices.
Spieth Thanks His Chiropractor After Historic Masters Win
Jordan Spieth didn't just capture the hearts of golf enthusiasts worldwide with his record-setting, wire-to-wire victory at the 79th Masters Tournament.
ACA or ICA: Which Best Represents You?
Last June, I was honored to represent Texas ICA members as their representative assemblyman at the ICA Annual Meeting in Kansas City.
Marijuana, Apathy and Chinese Medicine, Part 2
A talented young woman presented herself with emotional mood swings, which included being nervous, anxious and jittery.
The Nectar of Plants: Essential Oils and Chinese Medicine
Essential oils are a very hot topic these days, especially with the likes of the Ebola virus and the resurgence of measles lurking in our awareness, but when I first became interested in Chinese medicine, essential oils weren't on the radar screen for acupuncturists.
Leg-Length Inequality and Pelvic Fixation: A New Approach to the Negative Derifield (Part 2)
As we noted in our previous article, with a positive Derifield (+D), the doctor observes the reactive (shorter) leg in the prone position that becomes longer or "crosses over" in the flexed position.
We Get Letters & Email
A House Divided? (May 1 issue) provoked significant response from readers. Here are several of the surprisingly similar comments we received.
Rethinking Musculoskeletal Pain – A Public Health Perspective
The American Public Health Association (APHA) is the world's oldest and largest association of its kind, founded more than 140 years ago and boasting over 25,000 members.
The Modern Acupuncturist
You studied ancient Chinese medicine, but I'll bet you don't practice it! Contrary to popular belief, our medicine has evolved A LOT over the years. Let's take a brief walk through history and discover the differences between ancient and modern acupuncturists.
Giving Vets the Care They Deserve
The Department of Veterans Affairs (VA) administers the largest integrated health care system in the United States.
The Year to Make Things Happen
It is hard to believe that the Year of the Ram – 2015 is half over. Time seems to be moving especially fast. This is the year for things to happen for the acupuncture profession.
Use Technology to Gain New Patients and Improve Efficiency
From the smartphone in your pocket to your microwave oven, advancements in technology have made almost every aspect of our lives easier.
What Does Success Mean to You?
Recently, I was asked to speak to young, budding businesswomen about running a successful business — and at first I thought, "Me? You want me to speak to others about success?!"
Acupuncture in the U.K. Today: A Personal View
When asked to write a short piece on the current state of the U.K. acupuncture profession, my first response was to say it has all been relatively quiet.
TMF 2015 Scholarships
The Trudy McAlister Foundation (TMF), a nonprofit organization established to support students who are on track to make contributions either to clinical practice and/or to the understanding of the role of Traditional Oriental Medicine, has announced the 2015 scholarship recipients.
A Poor Choice for Pain Relief
Acetaminophen is the most popular pain reliever in the U.S., accounting for an estimated 27 billion annual doses as of 2009. With 100,000-plus hospital visits a year by users, it's also the most likely to be taken inappropriately.
Our Biggest Challenges to Compete in Wellness Care
In the first article in this four-article series [May 1 DC], I made the case that chiropractors should either embrace offering lifestyle wellness in their practices or face the possibility of losing their place in the wellness care marketplace.
The Source-Luo Point Combination
The luo collaterals are part of the acupuncture channel system presented in the Su Wen and the Ling Shu (The Nei Jing). The function and clinical application of the luo mai are primarily presented in chapter 10 of the Ling Shu, however, they are also found in others chapters in the Su Wen and the Ling Shu.
First Do No Harm?
There's no questioning the frightening nature of breast cancer, which strikes one in eight women in the U.S. – eclipsed only by skin cancer in terms of prevalence.
Calculating Billable Units
I recently learned of an office that was audited based on the number of acupuncture sessions performed in one day. Is there a maximum number of sessions that can be performed in one day?
Reducing the Autogenic Inhibition Reflex: Making Weak Muscles Strong
The autogenic inhibition (AI) reflex is a sudden relaxation of a muscle in response to excess tension.
How One Little Symbol (#) Gets You More Patients
Are you struggling to get more fans or followers for your acupuncture practice? Or are looking for ways to simply connect with your patients? Or do you just want to know how to keep them engaged (comments, retweeting, liking and sharing)?
Green Tea Improves Cognitive Function in Elderly Subjects
Publishing their results in the journal Nutrients, in May 2014, researchers showed that drinking the equivalent of 2 to 4 cups of brewed green tea (or bottled tea) daily improved cognitive function or reduced the progression of cognitive dysfunction in elderly subjects.
Professional Credentialing and Board Certification: An Ethical Faux Pas
Because of the Affordable Care Act, health care systems are coordinating care through accountable care organizations (ACOs) in order to reduce the cost of care and improve quality of care.
Breath: The Movement of Oxygen and Energy
I remember with surprising clarity the first time a patient started crying during an acupuncture treatment I was giving. This is now quite a long time ago, back in 1999, when I was a student.
Green Tea Improves Cognitive Function in Elderly Subjects
Publishing their results in the journal Nutrients in May 2014, researchers showed that drinking the equivalent of 2-4 cups of brewed green tea (or bottled tea) daily improved cognitive function or reduced the progression of cognitive dysfunction in elderly subjects.
April, 2002, Vol. 02, Issue 04
By Steve Capellini, LMT
Author's Note: The Spa Letters column features news, personality profiles, trends, and plenty of professional possibilities for LMTs in the spa industry. The style is epistolary, meaning the articles are letters to a fictional massage therapist friend of the author.
You've done it! You've moved into management! It's a bigger step than you thought it would be, right? And yet it happened incredibly fast.That's the way the spa industry is moving these days. People who show promise are moving quickly to fill the many openings in spa management created by the proliferation of facilities being built. You're riding the wave of a phenomenon. Now you've just got to be careful not to fall off.
OK, now that you've made your choice, there are certain guidelines you can follow that, in my opinion, will make it possible for you to not blow a gasket and run screaming back into the ranks of full time, hands-on massage therapists. That's exactly what happens to many therapists who try working in spa management, because the job is so incredibly different than the one they're used to, with so many unique challenges and potential frustrations.
I don't mean to depress you, but rather to make this decision of yours real, as it's a decision that I made myself several years ago. It's only been a few days, but the initial celebration of your promotion is already over, and now it's time to get down to work.
It's good that you're still going to be working hands-on as a therapist at least half of the time. This will keep you immersed in the work you love while you get your feet wet in the new world of management. In the meantime, here are four guidelines I followed as I transitioned into supervisory/managerial roles in the spa world. I hope they provide some help for you, too.
As you move up in any organization, you're going to need to form relationships with people in many different fields. While you were strictly a therapist, it was easiest probably to make friends with other therapists, plus receptionists, guests coordinators, and others you came into direct contact with. But as a manager, things are going to be different... or at least they should be.
I heard a story once about the CEO of a large corporation who knew the name of everybody there, including the janitors. When I took my first managerial position at a spa, I made it a point to do the same thing, even though it might have been a little premature on my part (I never did become the CEO). Something wonderful happened, though, when I took on that CEO's mentality. As I made it a point to talk with and get to know everyone in every department, people started respecting me, and I quickly figured out that respect breeds respect.
I also was quick to figure out that people who respect you are much more willing to do what you'd like them to do when the time comes to get something done, which leads me to the next point. I believe it's a good idea to be ready to do absolutely anything that becomes necessary to do in the course of your work and the overall spa's operations.
Be Willing to Do Everything
What I mean by this is that you should be ready to get down on your knees and scrub the tiles, clean up in the bathrooms and drill holes through drywall with a ¼th inch bit. If the people who work for you and with you see that you don't hold yourself above anything or anyone, they will not feel shamed when you ask them to do the same thing.
Some managers will disagree with me on this point, thinking that it's better to retain a respectful distance from the staff, and you can take my words with a grain of salt, Lou, but over the years it's worked for me really well. There will always be times when you can get dressed up in a professional suit, sit in a board room and command the respect you deserve for the opinions and insights you've gained through your hands-on work. But don't put the cart before the horse. It's better to get your hands dirty first, then explain how to dig the hole.
What you're going to find in your new position, almost immediately, is that you have a long list of new tasks to accomplish. Whereas your therapist's responsibilities included 1.) showing up;and 2.) performing a good service, now suddenly you're flooded with a lot of options as to how you're going to fill your hours and days when you're not in the treatment room.
My advice here is to set up some priorities as fast as you can. You'll discover what these priorities are quickly, as they present themselves to you on a daily basis. Grapple with the toughest issues first, spending time to work your way entirely through the problem.
With any luck, you can automate the procedure that needs attention, so it won't require so much of your attention in the future. I've done that with payroll systems on the computer, for example, and it's worked great. After you master one area, check it off on your list (you do keep a written list, right?), and more on to the next item.
You Are, After All, the Boss
Finally, Lou, you've got to remember that, even though you were a rank-and-file therapist just last week, now you're the supervisor of the whole spa body treatments department, reporting to the spa director. You have greater responsibilities and greater concerns. You deserve the recognition of the people around you because you've stepped into this position. It's a position recognized by everyone in the scenario - Spa Treatment Supervisor.
Sounds good, doesn't it? Now you have to go out and earn the respect the title demands. I can't wait to hear how it goes!
Steve Capellini, LMT
Click here for previous articles by Steve Capellini, LMT.
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