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Streamline Your Front Desk
Your front office can be your greatest source of efficiency or it can be a constant bottleneck. Increasing the productivity of this area, while not sacrificing the quality of patient interaction, can be a little tricky. However, with some focused effort and intention, your front desk can keep your practice running smoothly.
Keeping Malpractice Allegations at Bay
It has been suggested that in the litigious environment in which we live, the practice of chiropractic should be defensive and practitioners should constantly be watching their backs. An element of defensive practice is a good idea.
Building Bridges with Discipline
As practitioners of traditional Chinese herbal medicine, our role is to educate patients and medical practitioners about the various safety aspects of our medicine. Medical doctors that embrace Chinese medicine want to collaborate and include Chinese herbal medicine in more aspects of clinical care to support their patients.
The Need for Standards
ISO-TC-249: You may look at these letters and numbers and wonder what they are and what they might mean. They turn into: International Standards Organization- Technical Committee – 249. There is a global organization called The International Organization for Standardization.
Discovery: Finding Insights and Each Other in Different Disciplines
Recently I've been thinking about all sorts of things which are hidden from our daily direct experience. That general category is what links nearly everything that catches my attention and then demands some kind of investigation.
Transforming Las Vegas
On a warm spring day in Las Vegas, Sonia Kim, clinic front desk staff, is busy preparing for a full day of intern shifts at Wongu Health Center. She greets patients, makes sure documents are properly signed, and lets the interns know that their patients have arrived.
Living Well: Lessons From Our Oldest Old
Aging is a significant public health problem, important to chiropractors in practice and important to DCs who teach students training to become chiropractors.
News in Brief
NYCC Aggregates Degree Programs in New School; Palmer Chancellor Receives Education Award From ICA; Oklahaven Announces "Have a Heart" Winners.
A Whole-Body Approach to Chronic Tension Headaches
Nearly every day in our practices, we see patients with chronic headaches that have not responded to traditional treatment. They present in our offices with a feeble hope that "maybe" a chiropractor can help.
Hip Flexor Contractures & LBP in Above-the-Knee Amputations
Patients with above-the-knee amputations (AK or AKA) are particularly prone to developing hip flexor contractures. Not to be confused with muscle tightness, contractures are a permanent shortening of tissues which cause deformity or distortion.
Prostate Cancer Risk
A large study published in January 2016 in the American Journal of Clinical Nutrition showed that men who are vegans had a 35% lower risk of developing prostate cancer compared to non-vegan men. The study followed more than 26,346 men who are part of the Adventists Health Study-2.
Sleepless nights, anxiety, mood swings, euphoric energy bursts, obsessive thinking, and a strange feeling in his chest. That is what Matt was experiencing when he first entered my practice. Rather than being concerned, he was loving every minute of it.
How to Reach Your World With the Chiropractic Message
My latest effort to share chiropractic occurred in mid-May while I was sitting at an introductory parent information night for high schoolers. The IT instructor informed us that each student would be receiving a computer for all their studies.
Billing One-on-One, Direct Patient Contact
This is often misunderstood and leads to trepidation when documenting and subsequently billing timed services.
In This Current Age of Anxiety
Anxiety, also referred to angst or hysteria, goes by many names. One, popularized by the sagacious Zhang Zhong Jing, who many practitioners of Chinese Medicine may be familiar with, is known as Restless Zang/Fu disorder.
Parker University Embraces New Era
Change is in the air at Parker University, which recently announced the selection of both a new president and a new consultant for its seminar program.
Finger (Pad) Pointing: Repetitive-Use Injury Waiting to Happen
"My wrist and hand hurt. I spend all day working on computers and then I come home and spend more time on a computer, usually playing video games."
Understanding Levels of Evidence
The concept of levels of evidence is a cornerstone of research literacy and a great starting point for understanding basic principles of how research works.
Holistic Skin Care and Modern Technology
Anti-aging is a concept that we hear in reference to skin rejuvenation and growing older on a daily basis. Aging begins as soon as we are born; therefore "pro-aging" is embracing all stages of life gracefully, with vitality, wisdom, joy, and gratitude as the goal.
One of the most common trends to see in clinical medical practice and public health is the cycles of health "buzzwords." These come and go depending upon the current cultural zeitgeist. One year, "parasites" are causing all the issues, and the next year it's "candida."
Constructing Our Reality, Part 2
My last article discussed perception and its relationship to the primary channels. Before we get to the channels most commonly used to treat sensory disturbances, the small intestine and triple heater, we should first talk about the bladder channel.
Distal Style Treatment of Neurogenic Pain
Treat locally or distally? This question has frequented my thoughts for the treatment of pain throughout my acupuncture career. Each style has strengths and weaknesses, thus the versatile practitioner would do well to forgo dogmatic adherence to any one style in deference to the needs of the individual patient.
With Low-Back Pain, Sometimes Little Things Matter
Typical treatments for low back pain involve large muscles like the quadratus lumborum, iliopsoas, and piriformis. However, there are situations when a very small muscle, the multifidus, can play a significant role in the diagnosis and treatment of low back muscular or spinal injury.
Billing Timed Services
Q: I do not always use physical medicine services but in my state I do have a scope of practice that allows me to provide many of these services. I am trying to understand what "direct one-on-one patient contact" means in relation to physical medicine services.
A Different Way of Looking at It
The way you and your chiropractic colleagues access information has changed over the past decade. According to a recent survey conducted by Dynamic Chiropractic, almost half (48 percent) of DCs read online articles on their personal computer or laptop daily.
April, 2002, Vol. 02, Issue 04
By Steve Capellini, LMT
Author's Note: The Spa Letters column features news, personality profiles, trends, and plenty of professional possibilities for LMTs in the spa industry. The style is epistolary, meaning the articles are letters to a fictional massage therapist friend of the author.
You've done it! You've moved into management! It's a bigger step than you thought it would be, right? And yet it happened incredibly fast.That's the way the spa industry is moving these days. People who show promise are moving quickly to fill the many openings in spa management created by the proliferation of facilities being built. You're riding the wave of a phenomenon. Now you've just got to be careful not to fall off.
OK, now that you've made your choice, there are certain guidelines you can follow that, in my opinion, will make it possible for you to not blow a gasket and run screaming back into the ranks of full time, hands-on massage therapists. That's exactly what happens to many therapists who try working in spa management, because the job is so incredibly different than the one they're used to, with so many unique challenges and potential frustrations.
I don't mean to depress you, but rather to make this decision of yours real, as it's a decision that I made myself several years ago. It's only been a few days, but the initial celebration of your promotion is already over, and now it's time to get down to work.
It's good that you're still going to be working hands-on as a therapist at least half of the time. This will keep you immersed in the work you love while you get your feet wet in the new world of management. In the meantime, here are four guidelines I followed as I transitioned into supervisory/managerial roles in the spa world. I hope they provide some help for you, too.
As you move up in any organization, you're going to need to form relationships with people in many different fields. While you were strictly a therapist, it was easiest probably to make friends with other therapists, plus receptionists, guests coordinators, and others you came into direct contact with. But as a manager, things are going to be different... or at least they should be.
I heard a story once about the CEO of a large corporation who knew the name of everybody there, including the janitors. When I took my first managerial position at a spa, I made it a point to do the same thing, even though it might have been a little premature on my part (I never did become the CEO). Something wonderful happened, though, when I took on that CEO's mentality. As I made it a point to talk with and get to know everyone in every department, people started respecting me, and I quickly figured out that respect breeds respect.
I also was quick to figure out that people who respect you are much more willing to do what you'd like them to do when the time comes to get something done, which leads me to the next point. I believe it's a good idea to be ready to do absolutely anything that becomes necessary to do in the course of your work and the overall spa's operations.
Be Willing to Do Everything
What I mean by this is that you should be ready to get down on your knees and scrub the tiles, clean up in the bathrooms and drill holes through drywall with a ¼th inch bit. If the people who work for you and with you see that you don't hold yourself above anything or anyone, they will not feel shamed when you ask them to do the same thing.
Some managers will disagree with me on this point, thinking that it's better to retain a respectful distance from the staff, and you can take my words with a grain of salt, Lou, but over the years it's worked for me really well. There will always be times when you can get dressed up in a professional suit, sit in a board room and command the respect you deserve for the opinions and insights you've gained through your hands-on work. But don't put the cart before the horse. It's better to get your hands dirty first, then explain how to dig the hole.
What you're going to find in your new position, almost immediately, is that you have a long list of new tasks to accomplish. Whereas your therapist's responsibilities included 1.) showing up;and 2.) performing a good service, now suddenly you're flooded with a lot of options as to how you're going to fill your hours and days when you're not in the treatment room.
My advice here is to set up some priorities as fast as you can. You'll discover what these priorities are quickly, as they present themselves to you on a daily basis. Grapple with the toughest issues first, spending time to work your way entirely through the problem.
With any luck, you can automate the procedure that needs attention, so it won't require so much of your attention in the future. I've done that with payroll systems on the computer, for example, and it's worked great. After you master one area, check it off on your list (you do keep a written list, right?), and more on to the next item.
You Are, After All, the Boss
Finally, Lou, you've got to remember that, even though you were a rank-and-file therapist just last week, now you're the supervisor of the whole spa body treatments department, reporting to the spa director. You have greater responsibilities and greater concerns. You deserve the recognition of the people around you because you've stepped into this position. It's a position recognized by everyone in the scenario - Spa Treatment Supervisor.
Sounds good, doesn't it? Now you have to go out and earn the respect the title demands. I can't wait to hear how it goes!
Steve Capellini, LMT
Click here for previous articles by Steve Capellini, LMT.
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