Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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Going On-Site With Chiropractic Care
The Foundation for Chiropractic Progress has released a position paper highlighting the financial, clinical and patient-satisfaction benefits of providing chiropractic care at on-site corporate health clinics.
Meet Cheyenne: Your Future Colleague
Allow me to introduce you to Cheyenne (Chey), the daughter of some of our family's closest friends. We attend and serve at the same church together, and have known each other for many years.
Nomenclature and Classification of Lumbar Disc Pathology: Version 2.0
The Nomenclature and Classification of Lumbar Disc Pathology consensus, published in 2001 by the collaborative efforts of the North American Spine Society, the American Society of Spine Radiology and the American Society of Neuroradiology, has guided radiologists, clinicians and the public for more than a decade.
The Risks I Took
We all take risks when we choose this profession. For some, it is not knowing if you can make a living practicing TCM. For others, it is parental or cultural disapproval.
I was sitting in a Pizza Hut in Peoria, Ill., with my friend Reggie, sometime in the spring of my senior year in college, when he started doodling on his paper placemat. In those days, the company had a picture of U.S. on the mats, showing all the locations of the "Huts" in the country.
Creating Relationships at Southwest Symposium
The month of May brought many interesting activities. As I have said in many previous columns this year, this profession is moving in a very exciting direction. Make sure you are getting involved. If you're not, you just might get left behind.
News in Brief
Investigating the Cellular Impact of Mechanical Force; National Board Seats (Not-So) New Officers at Annual Meeting.
Leg-Length Inequality and Pelvic Fixation: A New Approach to the Negative Derifield (Part 3)
A patient with sacroiliac fixation and dysfunction ordinarily demonstrates a noticeable leg-length inequality when placed in the prone position on the adjusting table.
Marketing with a Microphone
When given an option, it stands to reason that people prefer to do business with those they know, like, and trust.
Treatment of PTSD: An Opportunity for the Practice of Integrated Medicine
PTSD is widespread across America today. Not only do many of our honored men and women in uniform bring it home with them from the war zones they have been active in, but it often follows any life-threatening event people go through when their lives have been in danger.
An International Life: An Interview with Mary Elizabeth Wakefield
I met Mary Elizabeth Wakefield during her class last summer in Seneca Falls, New York at the Finger Lakes School of Chinese Medicine.
Free Yourself From the Pocketbook Practice
Let's take a journey together; there's an important lesson to be learned. Imagine a town or city just like yours.
Q&A With the First VA Chiropractic Residents
As you may have read previously, a major step forward for the profession occurred in July 2014 when the Department of Veterans Affairs began piloting a chiropractic residency program at five locations.
NCCAOM Video Contest
The NCCAOM is excited to announce the launch of the second annual video contest "Because it Works!" 2015.
Key Changes and Updates to the 7th Edition CNT Manual
Acupuncture Today recently interviewed Jennifer Brett, ND, L.Ac. regarding the updates to the CNT manaul.
Desert: A Metaphor from the Study of Genetics
In most of the human lives I know about, there are stretches of time which feel stagnant, or worse. We can feel adrift, or wounded and sidelined, and these times don't seem to carry much usefulness while they are unfolding.
The Source-Luo Point Combination, Part 2
The Da Cheng includes symptoms for the source-luo points that indicate when to use them for treatment. Yang defines the method as the guest-host (it is one of a variety of acupuncture point combinations called guest-host).
Sports Medicine 101: Surgery or No Surgery?
In the world of sports medicine, many careers are saved by surgeries that correct traumatic damage to the body. Muscle tears, ligament damage, fractures, spinal disc herniations, and joint instabilities are a few of the issues frequently addressed with surgical intervention.
Integrative Medicine for the Underserved: A Seat at the Table
Numerous organizations have risen to the challenge of providing care to medically-underserved populations and here we feature one such group.
The Three Heater Official
This Official, belonging to the element Fire, is responsible for maintaining and regulating the heating system of the body, mind, and spirit. It is named for its function. The trunk is divided into three "burning spaces" or "jiaos."
Should You Change an Athlete's Natural Running Form?
Once past the ankle, impact forces travel at about 200 mph into the knee. In addition to allowing the quad to absorb force, bending the knee (E) prevents the hip and pelvis from moving up and down too much (F), which is important for injury prevention and efficiency.
February, 2002, Vol. 02, Issue 02
By Steve Capellini, LMT
Last month I finished my letter with a few words about your "soul's calling." This might have sounded strange. What does your soul have to do with your work at the spa? Isn't it exclusively the customers whose souls have to be coddled at the spa? After all, they're the ones who are paying.Employees' souls, with all their clamoring needs, are often thought to be better left at home, or at least checked at the door when you come to work.
Personally, I think the opposite is the case, especially in spas. In spas, if the massage therapist's soul is not tranquil and wholly into the moment, the person on the table will feel it. Therefore, it is in the best interest of the overall spa operation for your soul to be well taken care of.
Spa Souls Past and Present
Historically, massage therapists employed in spas have not been on the top of the list as far as soul care goes. For example, when the Romans constructed prototypical spas many centuries ago, they created environments of beauty, pleasure, health, and great artistry, in an attempt to care for the souls of all those who entered. But, unfortunately, most of the massage therapists who attended the spa patrons in those days were slaves, and their souls were generally neglected.
Fortunately, our modern egalitarian society affords the spa therapist's soul the same consideration as the spa patron's soul. The only difference is that whereas spa patrons are there to relax and nourish their soul, you're there to work.
The question is: how can you turn your work at the spa into a soul-nurturing activity?
Many people in many different lines of work ask themselves that same question every day. Those of us in the spa industry are no different. Lou, even though you and I both became therapists and got jobs in holistic environments precisely because we wanted to avoid the trap of corporate America, that is exactly where we ended up. Instead of shunning this reality, it's better, in my opinion, to embrace it.
Preservation of the Soul
In the course of the past year, while engaged in a spa development project of my own, I stumbled across a book that has proven vastly valuable to me, and I think it will be for you, too. In fact, I'm going to send you a copy as a gift. The book is called The Heart Aroused: Poetry and Preservation of the Soul in Corporate America, by the poet David Whyte.
Spas are corporations, just like banks and insurance companies. The same dynamics are at work, the same personalities, the same politics. The words of David Whyte helped me understand what I have to do to keep my own soul alive and well in the corporate workplace of the spa.When I felt a little lost in the workaday maze, not sure where I was headed, I heeded his words:
In other words, Lou, just keep following your instincts. Your soul led you into the spa in the first place because it is your soul that is taking you where you need to be in life. Things are happening for you now - relationships are being formed, experiences created and shared, skills gained - all because you happened to step into this world. You are being tugged by your invisible self toward a future that you cannot fully envision. The important thing is, you know you're on the right path. We sensitive therapist types are constantly seeking our way into the heart of life, listening closely to what is being "told" to us through the subtle clues of our lives on a day-to-day basis.
Following Your Own Path
It's critically important to do the absolutely best work you can and create the absolutely best relationships you can with all people you come in contact with while working at the spa. This is precisely what I did in one of my earliest spa jobs, and it has led to all the other opportunities that have followed.
People will notice if you are following your passion, because it is a rare thing. And following your passion means investing yourself fully into the whole of the life experience you have while pursuing that passion. In other words, a truly passionate spa therapist is as enthused about helping the janitor keep the place sparkling as relieving a guest's sciatica.
Watch yourself closely from the inside. Where is your life taking you? Now that it has taken you here, to this place at this time, if you commit yourself fully and passionately to the experience, it will accelerate you ever more quickly along the trajectory of your career. And don't worry if the path seems uncertain much of the time. That's normal. Just make sure it's your own wisdom you're following, not something imposed upon you from the outside.
As David Whyte said,
What You Can Offer
And, finally, I'd like to leave you with my favorite quote of all from Preservation of the Soul. I had it hanging, in bold letters, on my office wall over the past year. Interestingly, none of the owners or other managers of the spa ever mentioned it.
There will come a time when you are absolutely fed up with your work at the spa. This point would arrive if you were working in an office or in a bakery too, but sometimes front-line spa people are hit harder because they are expected to be not only friendly, but calm, attentive, and focused while all along working intimately with a wide range of personalities.
When you do find yourself fed up, the normal response is to remove yourself spiritually from the situation, to take your soul out of the workplace and just go through the motions. When you reach this point, remember David Whyte's words:
My advice to you as you continue to face the challenges that are guaranteed to come up, is to cultivate your own true heart, your own true vision of the path you are following, your own true soul, and then to invest that soul into the reality of your life as it is unfolding right now, which will often include the mundane operations of the spa. If you invest that part of you that is beyond what you're doing into what you're doing, the results will be surprising.
Steve Capellini, LMT
Click here for previous articles by Steve Capellini, LMT.
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