Lost A Sale, But Initial Phone Consultations — A Big Part Of Brilliant Customer Service
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Nomenclature and Classification of Lumbar Disc Pathology: Version 2.0
The Nomenclature and Classification of Lumbar Disc Pathology consensus, published in 2001 by the collaborative efforts of the North American Spine Society, the American Society of Spine Radiology and the American Society of Neuroradiology, has guided radiologists, clinicians and the public for more than a decade.
Q&A With the First VA Chiropractic Residents
As you may have read previously, a major step forward for the profession occurred in July 2014 when the Department of Veterans Affairs began piloting a chiropractic residency program at five locations.
Meet Cheyenne: Your Future Colleague
Allow me to introduce you to Cheyenne (Chey), the daughter of some of our family's closest friends. We attend and serve at the same church together, and have known each other for many years.
NCCAOM Video Contest
The NCCAOM is excited to announce the launch of the second annual video contest "Because it Works!" 2015.
Going On-Site With Chiropractic Care
The Foundation for Chiropractic Progress has released a position paper highlighting the financial, clinical and patient-satisfaction benefits of providing chiropractic care at on-site corporate health clinics.
The Risks I Took
We all take risks when we choose this profession. For some, it is not knowing if you can make a living practicing TCM. For others, it is parental or cultural disapproval.
Creating Relationships at Southwest Symposium
The month of May brought many interesting activities. As I have said in many previous columns this year, this profession is moving in a very exciting direction. Make sure you are getting involved. If you're not, you just might get left behind.
The Three Heater Official
This Official, belonging to the element Fire, is responsible for maintaining and regulating the heating system of the body, mind, and spirit. It is named for its function. The trunk is divided into three "burning spaces" or "jiaos."
Chinese Doctors Poke Holes in Australian Study
A recent Australian clinical trial, published in the Journal of the American Medical Association (JAMA) in 2014 by Rana Hinman, et el., evaluating the effectiveness of both needle and laser acupuncture for chronic knee pain.
Marketing with a Microphone
When given an option, it stands to reason that people prefer to do business with those they know, like, and trust.
The Source-Luo Point Combination, Part 2
The Da Cheng includes symptoms for the source-luo points that indicate when to use them for treatment. Yang defines the method as the guest-host (it is one of a variety of acupuncture point combinations called guest-host).
News in Brief
Investigating the Cellular Impact of Mechanical Force; National Board Seats (Not-So) New Officers at Annual Meeting.
Desert: A Metaphor from the Study of Genetics
In most of the human lives I know about, there are stretches of time which feel stagnant, or worse. We can feel adrift, or wounded and sidelined, and these times don't seem to carry much usefulness while they are unfolding.
Leg-Length Inequality and Pelvic Fixation: A New Approach to the Negative Derifield (Part 3)
A patient with sacroiliac fixation and dysfunction ordinarily demonstrates a noticeable leg-length inequality when placed in the prone position on the adjusting table.
Sports Medicine 101: Surgery or No Surgery?
In the world of sports medicine, many careers are saved by surgeries that correct traumatic damage to the body. Muscle tears, ligament damage, fractures, spinal disc herniations, and joint instabilities are a few of the issues frequently addressed with surgical intervention.
Integrative Medicine for the Underserved: A Seat at the Table
Numerous organizations have risen to the challenge of providing care to medically-underserved populations and here we feature one such group.
Should You Change an Athlete's Natural Running Form?
Once past the ankle, impact forces travel at about 200 mph into the knee. In addition to allowing the quad to absorb force, bending the knee (E) prevents the hip and pelvis from moving up and down too much (F), which is important for injury prevention and efficiency.
Treatment of PTSD: An Opportunity for the Practice of Integrated Medicine
PTSD is widespread across America today. Not only do many of our honored men and women in uniform bring it home with them from the war zones they have been active in, but it often follows any life-threatening event people go through when their lives have been in danger.
Free Yourself From the Pocketbook Practice
Let's take a journey together; there's an important lesson to be learned. Imagine a town or city just like yours.
I was sitting in a Pizza Hut in Peoria, Ill., with my friend Reggie, sometime in the spring of my senior year in college, when he started doodling on his paper placemat. In those days, the company had a picture of U.S. on the mats, showing all the locations of the "Huts" in the country.
An International Life: An Interview with Mary Elizabeth Wakefield
I met Mary Elizabeth Wakefield during her class last summer in Seneca Falls, New York at the Finger Lakes School of Chinese Medicine.
June, 2001, Vol. 01, Issue 06
By Steve Capellini, LMT
Author's Note: The Spa Letters column features news, personality profiles, trends, and plenty of professional possibilities for LMTs in the spa industry. The style is epistolary, meaning the articles are letters to a fictional massage therapist friend of the author.
You're really a part of the spa team now.Do you know how I can tell? By the way you've started to voice your first uncertainties. In the beginning, you were filled with enthusiasm, and that's what took you to the next place you were supposed to be in your life. The word "enthusiasm" comes from the Greek word entheos: en = in + theos = god. Enthusiasm led you toward your divine destiny, but now that you've arrived, destiny doesn't look that divine, does it? That's how you know you belong -- because it's real.
Welcome to spa reality. You're absolutely right when you mention that the reality includes much more petty aspects than you anticipated. In your early idealism, you imagined spas to be places where everyone is fully dedicated to the same mission of healing and wholeness you are. But now you see that many of the people you're working with ended up there simply out of need for a job, and that they've gotten where they are out of sheer chance or greed. I understand how this could leave you feeling alone.
Dealing with the Drama
Before you judge too harshly, let's take a look at what's really happening. You complained that some of the support people on staff are unnecessarily dramatic, for example, and that they turn the running of the spa into a life-or-death ordeal. Isn't it amazing how many powerful emotions can be generated over seemingly trivial circumstances? You've worked as an independent massage therapist for the past couple years, and now that you're a part of a team at your spa, it's hitting home fast that you have to deal with multiple personalities on a daily basis - and sometimes within the same person!
My advice is to try to avoid getting caught up in the drama.
Now you're at the point of beginning to align yourself with someone or some group in the spa. While it's great to find your footing and start to belong, there is also a down side that often happens, and it has a lot to do with gossip. That's right, as soon as you start belonging to one faction, people in other factions begin talking behind your back.
Take a hard look at everyone around you, and take a hard look inside yourself. Then align yourself with the people you want to end up aligned with. It's a choice. Don't fall into a clique just because it's the easiest thing to do, and don't begin relating with people at the lowest common denominator, which usually includes lots of gossip about others.
The thing to do is to stay centered while dealing with the outer world of the spa, just like you try to do when dealing with the inner world of your massage therapy sessions. That way you can help make the spa a healing place, spreading the positive energies of your massage room outward. The spa's clients are coming for a total experience, one that can be tainted or even ruined by something negative in an area of the spa that may have nothing to do with you. It's up to you to create a "whole" environment, as best you can, by staying true to your vision, intentions and actions.
The Line Between Commitment and Detachment
Another trap many beginning therapists fall into when faced with the unpleasant politics of the spa is to say, "Well, I'll just come in and do my job, and then leave. This drama is not for me." Interestingly, this is your drama now, because you've chosen it. Now you have to walk the fine line between commitment and detachment. Swing too far toward commitment, and you end up depressed at the lack of commitment in others. Swing too far toward detachment, and you risk straying from your true course, which is, as you've told me over and over again, a wholehearted desire to help people. You can't heal the world if you hate the part of it you spend the majority of your time in every day.
What's really happening is that you're going through a phase, and it will soon be over. It's the phase of finding things out. It's the phase of settling in, and the phase of forming alliances. Look around you. Who impresses you? In whose eyes can you see the glimmer of your own future?
Take advantage of this phase by finding the people who inspire you there, and then spending some time with them. Just walk right up to them and say, "You're someone I'd like to get to know."
But what about the ones you don't want to get to know? I think that cultivating your relationship with them is just as important. The spa is a microcosm. You've put yourself in a place where you need to relate to people in many different ways. Cultivate the best kind of relationship you can with each individual, based on simple human respect and compassion for where that person is in his or her life.
Here are some pointers for getting along with everyone and contributing the most to the overall success of the spa:
Well, that's it. I'm just trying to give you some suggestions that will make this transition stage a little more bearable. When I have more time, I'll write you back concerning the seniority issue you brought in one of your previous letters.
Until then, take care,
Steve Capellini, LMT
Click here for previous articles by Steve Capellini, LMT.
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